Vienna Hotel (Shenzhen Dongmen Guomao Metro Station) Reviews

Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Response from Property: Dear guest, thank you very much for your valuable suggestions. The hotel will be renovated soon. We welcome you to stay again when it is brand new. Thank you for your visit and wish you a happy life.

Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us. The hotel will be renovated in the near future. When it is completely new, you are welcome to stay again. Give us a chance to apologize and look forward to visiting again! I wish you a happy life!

Response from Property: Dear guest, thank you very much for your praise of our hotel. We will continue to work hard to live up to your expectations. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey.

Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us. None of our rooms are non-smoking. If the smell of smoke in the room is unacceptable to you, please inform us as soon as possible and we will change your room. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Response from Property: Dear guest, thank you very much for your praise of our hotel. We will continue to work hard to live up to your expectations. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey.

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的期待。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的期待。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的期待。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快

Response from Property: 尊敬的賓客，感謝您對酒店的點評！對於您在酒店入住期間的經歷，我們深表遺憾。您的寶貴意見對我們非常重要，我們會將意見告知相關部門以提高服務質量。若您下次至此，希望能再次預訂本酒店，給我們一個機會致歉。期待再次光臨！

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的期待。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的期待。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的期待。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快

Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Due to serious omissions by the housekeeper when cleaning the room, we failed to create a clean and tidy living environment for you, which brought you an extremely unpleasant experience. We are extremely guilty for this. We have launched a serious investigation as soon as possible, and have criticized and educated the relevant staff and conducted special training, and formulated a more complete cleaning process and strict supervision mechanism to ensure that such situations do not happen again. We have recorded the hygiene issues you reported in detail and attach great importance to them. At present, we have arranged professional cleaning staff to conduct a comprehensive deep cleaning and disinfection of your room, and also checked the entire floor. We will strengthen employee training and supervision to ensure that such problems do not occur again. The hotel will be fully renovated in the near future. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!