Sentosa Hotel (Feicui) Reviews
Sentosa Hotel (Feicui)
1 Jinji Road (Jinji Lu), Nanshan District, Shenzhen, Guangdong, 518052, ChinaView Hotel Details
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Sentosa Hotel (Feicui) Guest Reviews
4.6/5
Very Good
2234 review
Verified reviewsLocation4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(2234)
Positive reviews(2183)
Reviews with photos/video(258)
Friendly front desk staff(342)
Easy to get around(199)
Delicious breakfast(83)
Close to metro(76)
Great swimming pool(67)
Perfect for business trips(49)
Clean pool(14)
Delicious buffet(11)
Negative reviews(51)
pauline cassieopeia
Boutique Double Room
Stayed in Sep 2024
Solo travelers
3 review
Outstanding
Posted on Nov 11, 2024
Walking distance to my fav tourist spot Nan tou ancient city, kind spread of buffet breakfast & too bad i didn't get to use the gym and indoor pool facilities provided by the independent fitness centre here 😀 Thanks for the complimentary upgrade for a more spacious room
能步行至南头古城，早餐选择蛮多＆只可惜我没用着第三方健身房的室内泳池🤣
Response from Property: Dear guests, thank you for choosing to stay at Sentosa Hotel (Emerald Branch). Thank you for your affirmation and support. Your encouragement is our driving force for progress. We will continue to work hard and live up to your praise. The hotel is located in a bustling area, with the convenience of the city. It is your warm home and a corner for you to warm your body and mind. We look forward to your visit again and wish you a happy life!
Guest User
Boutique Twin Room
Stayed in Jul 2024
Family
2 review
Posted on Aug 10, 2024
空調抽濕很差. 也嘈. 溫度也最多21 度. 所以房間有霉味及塵蟎.
Humid room without good air-conditioner dehumidification. Insufficient evaporator low temp cause. Noisy aircon with high sensible less latent. Smelly room and itchy dust flea.
Response from Property: Dear guest, thank you very much for choosing to stay at Sentosa Hotel Jade Branch and taking the time to share your stay experience with us. We are deeply sorry for the bad stay experience you had. We have shared the problem you reported to the relevant department of the hotel for serious investigation and timely rectification. Please allow us to express our sincerest apologies to you. We hope to invite you to experience again in the near future and provide you with better service.
Guest User
Boutique Double Room
Stayed in Oct 2024
Solo travelers
11 review
Great
Posted on Nov 18, 2024
Hope and Love
Response from Property: 非常感謝您如此細緻的點評分享，很抱歉此次入住未能完全達到您的完美期望。關於您提及的每一條寶貴的建議我們都將分享至酒店每一位員工，從細微處發現不足，保持好的方面，改進不足。我們始終追求為賓客打造完美的入住體驗，相信在您下次入住時會有全新的體驗，我們一定會做到更好爭取您下次完美的五分，誠邀您的再次到來。
Anonymous User
Deluxe Double Room
Stayed in Feb 2024
Family
16 review
Posted on Mar 17, 2024
The hotel could be great with some improvements.
The location is great, access to a variety of food and a subway.
Breakfast is ok.
The reception staff doesn't speak English so it's hard to communicate.
When we ordered food online they sometimes just didn't put it into the delivery robot nor did they call the guests to at least notify them about the delivery. They don't seem to care.
The pool is great and staff there is very nice.
The wifi in the hotel is horrible, the tv only worked for 2 days with very bad reception.
The carpet in the hotel is dirty and gives the hotel an outdated look.
But the price of the hotel is affordable so ...
Response from Property: Thank you very much for sharing such a detailed review. I am sorry that this stay did not fully meet your perfect expectations. Regarding every valuable suggestion you mentioned, we will share it with every employee in the hotel, discover the shortcomings in the subtleties, maintain the good aspects, and improve the shortcomings. We are always pursuing to create a perfect stay experience for our guests. We believe that you will have a new experience when you check in next time. We will definitely do better to strive for your perfect five points next time and sincerely invite you to come again.
GGrana
Boutique Double Room
Stayed in Feb 2024
Solo travelers
5 review
Great
Posted on Mar 9, 2024
The location is excellent ! Close to metro where you can choose Line 1 and 3. There is a mall, reatuarant, cafe,24 hrs convenient shop. There is a large gym and 2 swimming pools.
The restuarant nearby is open to 5 am [5 am.. yes!!]
Over all is at 5 star hotel standard. They provide everything you need during your stay. The room and rest room are clean but the carpet smell ..old and dusty. Breakfast is good.
Overall is sastified.
Response from Property: Thank you very much for sharing such a detailed review. I am sorry that this stay did not fully meet your perfect expectations. Regarding every valuable suggestion you mentioned, we will share it with every employee in the hotel, discover the shortcomings in the subtleties, maintain the good aspects, and improve the shortcomings. We are always pursuing to create a perfect check-in experience for our guests. We believe that you will have a new experience when you check in next time. We will definitely do better to strive for your perfect five points next time and sincerely invite you to come again.
Guest User
Boutique Double Room
Stayed in Jun 2024
Solo travelers
7 review
Amazing
Posted on Jul 31, 2024
Exactly as it looked in the pictures! (Which is rare! XD) (Well, the carpet is a bit old and stained, but that didn't bug me).
Essentially no cigarette smell. Not moldy. Surprisingly nice gym, and a nice, quite large outdoor pool area, complete with wicker seats.
I very much enjoyed my stay! :)
Response from Property: 親愛的朋友：您好！流溪緩緩，時光柔軟，感謝親對聖淘沙翡翠店的支持，我們會延續一如既往的好品質和更加完善的服務，您的鼓勵是我們能量的源泉，您的青睞是我們前進的朝氣，千言萬語匯成一句話，感謝您對酒店的支持。期待您的再次光臨，祝您開心的度過每一天！
Ann tells the truth
Boutique Twin Room
Stayed in Aug 2024
Family
19 review
Posted on Sep 25, 2024
everything is average only, nothing outstanding. Not a cost effective hotel.
Response from Property: 非常感謝您如此細緻的點評分享，很抱歉此次入住未能完全達到您的完美期望。關於您提及的每一條寶貴的建議我們都將分享至酒店每一位員工，從細微處發現不足，保持好的方面，改進不足。我們始終追求為賓客打造完美的入住體驗，相信在您下次入住時會有全新的體驗，我們一定會做到更好爭取您下次完美的五分，誠邀您的再次到來。
Guest User
Boutique Twin Room
Stayed in May 2024
Family
1 review
Great
Posted on Jul 5, 2024
Carpets need to be replaced, otherwise the hotel is a good choice for a short stay in Shenzhen. Location is convenient, lots of restaurants and the staff is very helpful.
Response from Property: 非常感謝您如此細緻的點評分享，很抱歉此次入住未能完全達到您的完美期望。關於您提及的每一條寶貴的建議我們都將分享至酒店每一位員工，從細微處發現不足，保持好的方面，改進不足。我們始終追求為賓客打造完美的入住體驗，相信在您下次入住時會有全新的體驗，我們一定會做到更好爭取您下次完美的五分，誠邀您的再次到來。
Guest User
Boutique Double Room
Stayed in May 2024
Solo travelers
13 review
Outstanding
Posted on Jun 10, 2024
Lovely big room with writing desk, liaise lounge and big bed - which was super comfy.
The bathroom was a decent size with an excellent, powerful shower.
The gym was (I think) also a commercial gym so the quality of cardio and weight machines was very good (mainly free weights with a few squat racks).
The swimming pool was clean with wide swimming lanes with deck chairs and loungers available (pity the weather wasn’t better).
I come to Shenzhen a lot and this was the best hotel find for value for money and location (5 minute walk to the metro and it took less than 40 minutes to get to the airport).
I’d highly recommend this hotel - lovely service as well including tolerating my horrific attempts at Chinese!
Response from Property: 尊敬的賓客您好！非常感謝您選擇下榻深圳聖淘沙酒店（翡翠店），感謝您在百忙之中抽空對您的入住體驗進行點評和分享給其他賓客，您的耐心和細緻點評是對我們服務最大的肯定。我們會不斷優化我們的服務和產品給您帶來更好的體驗。真誠的期待您的再次光臨，祝您出行愉快，工作順利！
Noppakorn
Boutique Double Room
Stayed in Sep 2023
Business travelers
11 review
Very Good
Posted on Nov 6, 2023
I was upgraded to a huge room. However, the night I stayed was electric downed for half an hour. (a little bit scary)
Overall is good.
The carpet look dirty, hotel should consider updating it.
Response from Property: Thank you very much for sharing such a detailed review. I am sorry that this stay did not fully meet your perfect expectations. Regarding every valuable suggestion you mentioned, we will share it with every employee in the hotel, discover the shortcomings in the subtleties, maintain the good aspects, and improve the shortcomings. We are always pursuing to create a perfect check-in experience for our guests. We believe that you will have a new experience when you check in next time. We will definitely do better to strive for your perfect five points next time and sincerely invite you to come again.
Guest User
Superior Double Room
Stayed in Sep 2023
Couples
45 review
Posted on Oct 22, 2023
The audiovisual quality of the TV was awful. The room looks a bit old but the toilet is clean.
Response from Property: Thank you for staying at Sentosa Jade Hotel and giving us your feedback about your stay. We are very sorry that your stay did not meet your expectations. The hotel has gone through countless receptions and the facilities will inevitably leave traces of time. We will continue to strengthen the equipment and facilities. Routine maintenance and upkeep. At the same time, we have been committed to providing guests with a warm and comfortable accommodation environment and creating a considerate "home away from home" for you. We will also provide better services to make up for this shortcoming. We hope you will continue to pay attention and support us. Thank you again for your review and we sincerely look forward to your visit again.
Guest User
Boutique Double Room
Stayed in Mar 2024
Couples
8 review
Posted on Apr 10, 2024
The worst hotel ever I stayed in China, very dirty and smelly rooms. The carpet was dirty. Western Breakfast was not fresh
Response from Property: 非常感謝您如此細緻的點評分享，很抱歉此次入住未能完全達到您的完美期望。關於您提及的每一條寶貴的建議我們都將分享至酒店每一位員工，從細微處發現不足，保持好的方面，改進不足。我們始終追求為賓客打造完美的入住體驗，相信在您下次入住時會有全新的體驗，我們一定會做到更好爭取您下次完美的五分，誠邀您的再次到來。
Alvin Kia Seng
Boutique Double Room
Stayed in Jun 2024
Couples
5 review
Very Good
Posted on Oct 8, 2024
Hotel location is near amenities and metro station.
Response from Property: 非常感謝您如此細緻的點評分享，很抱歉此次入住未能完全達到您的完美期望。關於您提及的每一條寶貴的建議我們都將分享至酒店每一位員工，從細微處發現不足，保持好的方面，改進不足。我們始終追求為賓客打造完美的入住體驗，相信在您下次入住時會有全新的體驗，我們一定會做到更好爭取您下次完美的五分，誠邀您的再次到來。
Guest User
Boutique Double Room
Stayed in Dec 2023
Business travelers
1 review
Outstanding
Posted on Jan 23, 2024
Very good experience and hotel. I recommend it! Good location, and metro near.小松太度好 酒店位置好
Response from Property: 尊敬的賓客您好！感謝您選擇下榻深圳聖淘沙酒店（翡翠店），並對我們給予5分好評。我們會持之以恆地為賓客提供殷勤周到的服務。甫至為客，離別是友，再度歸來，將成為家人，我們期待在不久的將來，再次迎接您的下榻！
Dontcallmemom
Premier Deluxe Room
Stayed in May 2024
Family
4 review
Outstanding
Posted on Jun 22, 2024
Ample space and convenience to have dining area
Response from Property: 尊敬的賓客您好！非常感謝您選擇下榻深圳聖淘沙酒店（翡翠店），感謝您在百忙之中抽空對您的入住體驗進行點評和分享給其他賓客，您的耐心和細緻點評是對我們服務最大的肯定。我們會不斷優化我們的服務和產品給您帶來更好的體驗。真誠的期待您的再次光臨，祝您出行愉快，工作順利！