yayuan Hotel Reviews
yayuan Hotel
No.1001 North Dongmen Road, Luohu District, Shenzhen, Guangdong, 518002, ChinaView Hotel Details
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yayuan Hotel Guest Reviews
4.2/5
1052 review
Verified reviewsLocation4.2
Amenities4.2
Service4.3
Cleanliness4.2
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All reviews(1052)
Positive reviews(989)
Reviews with photos/video(155)
Friendly front desk staff(81)
Great value for money(80)
Convenient parking(55)
Easy to get around(54)
Large rooms(48)
Average sound insulation(35)
Close to metro(23)
Would stay again(21)
Negative reviews(63)
One n Only
Boutique Queen Room
Stayed in Nov 2023
Solo travelers
128 review
Posted on Dec 3, 2023
No where to put or to arrange my luggage, even buy my own mosquito spray, after spraying whole room, later at night still beaten by something probably from bed linens. Not very friendly look and attitudes from room cleaning staff. Construction ext door, until very late at night very noisy. Half of hotel seems to be left abundance for long time.it is in corner front part of a very big hospital.
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable comments are very important to us, and we will distribute them to relevant departments to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize to you. We look forward to seeing you again!
Huipchn
Fine Quality Double Bed Room
Stayed in Apr 2024
Solo travelers
3 review
Posted on Apr 28, 2024
Old hotel and need alot improvements
Used to be a nice hotel 30 years again
Response from Property: Dear guest: Hello! Thank you very much for your stay and comments. We always hope to leave a good memory for every guest staying in the hotel. Obviously, this time we failed to draw a perfect end to your rare vacation. We are deeply sorry for your feedback. We apologize that the service did not satisfy you, but we are operating our store with a customer-first heart, so the problem of poor service attitude you mentioned makes us a little confused, but we still want to express our most sincere apologies for the bad stay experience you have brought. If you encounter something unsatisfactory during your next stay, I hope you can notify us as soon as possible. We will do our best to solve the problem for you and provide you with a perfect stay experience. Please believe that we have been working tirelessly to win more guests' satisfaction! Providing efficient and comfortable services to every guest is our goal. Finally, I wish you a happy life and all the best!
Nawaz
Deluxe Double Room
Stayed in Jun 2023
Other
7 review
Outstanding
Posted on Jun 13, 2023
The hotel experience was very good I suggest everyone to stay here the price is really low and the working stuff is really polite and helpful
Response from Property: Dear guest, thank you very much for your praise of our hotel. Xiaoya will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Deluxe Room (2 Beds)
Stayed in Oct 2023
Travel with friends
1 review
Posted on Oct 24, 2023
Overall it wasn't a pleasant experience. It was difficult to locate the hotel as they changed their name which is not update on booking platforms. It took more than 30 minutes to get our room keys as their system was slow and the receptionist didn't know well about it. Then there was no intercom in the rooms, every time you need to come down to the reception. So, in all not a good experience at all. I won't recommend it.
Response from Property: Dear guest, thank you for visiting Graceland Hotel, sorry for not bringing you a perfect stay experience, we will correct your questions immediately, if you have any questions during your stay, you can contact us at any time, the hotel reception staff 24 hours dedicated to your service, we look forward to your visit again, I wish you a happy every day!
Tien Dat
Fine Quality Double Bed Room
Stayed in Sep 2023
Solo travelers
2 review
Posted on Oct 2, 2023
The place is near the Cuizhu metro station and is easy to find. The room is clean. However, the Air Conditioner is quite old and sometimes can not be turned on. The receptionist could not speak English and took a long time to check-in.
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us and we will distribute them to relevant departments to improve service quality. If you come here next time, I hope you can book this hotel again and give us a chance to apologize to you. We look forward to your visit again!
Muhammad Rashid
Boutique Queen Room
Stayed in Jun 2023
Business travelers
28 review
Amazing
Posted on Jun 23, 2023
I’ve good short stay at this hotel!
Recommended
James
Boutique Queen Room
Stayed in Sep 2023
Business travelers
1 review
Outstanding
Posted on Sep 9, 2023
Nice and valuable
Response from Property: Dear guest, thank you very much for your praise of our hotel. Xiaoya will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Mir Nemo
Deluxe Room (2 Beds)
Stayed in Dec 2023
Business travelers
16 review
Outstanding
Posted on Jan 27, 2024
Was good
Guest User
Deluxe Room (2 Beds)
Stayed in Jun 2024
Travel with friends
2 review
Posted on Jun 8, 2024
Old, broken, smelly, and there are abandoned and closed shops next to it. There is no place to buy breakfast. The ceiling is moldy and dripping. The toilet is so yellow that I dare not use it. The whole room has a strong odor and I don’t know what it smells like. There is no shampoo or shower gel, only an empty shell hanging on the wall. The TV can’t be turned on. The uncle who came to help with the problem couldn’t hear clearly. For outsiders, I had no idea what he was saying. And his tone was very irritable when I asked a few more questions. Overall, it’s the worst hotel I’ve ever stayed in for more than 200 yuan.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and comments. We always hope to leave a good memory for every guest staying in the hotel. Obviously, this time we failed to draw a perfect end to your rare vacation. We are deeply sorry for your feedback. We apologize that the service did not satisfy you, but we are operating our store with a customer-first heart, so the problem of poor service attitude you mentioned makes us a little confused, but we still want to express our most sincere apologies for the bad stay experience you have brought. If you encounter something unsatisfactory during your next stay, I hope you can notify us as soon as possible. We will do our best to solve the problem for you and provide you with a perfect stay experience. Please believe that we have been working tirelessly to win more guests' satisfaction! Providing efficient and comfortable services to every guest is our goal. Finally, I wish you a happy life and all the best!
Guest User
Boutique Queen Room
Stayed in May 2024
Couples
4 review
Outstanding
Posted on Jun 1, 2024
The location is very good, very close to the East Station and not far from the port.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your good comments on our hotel. Xiaoya will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Guest User
Boutique Queen Room
Stayed in May 2024
Solo travelers
3 review
Posted on May 4, 2024
The room smells very heavily of cigarettes, the soundproofing is not good, and there is a rumbling sound when the subway passes by. People with poor sleep are not recommended to stay here. The front desk service is average, the wallpaper on the wall is warped, and the decoration is old and outdated.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and comments. We always hope to leave a good memory for every guest staying in the hotel. Obviously, this time we failed to draw a perfect end to your rare vacation. We are deeply sorry for your feedback. We apologize that the service did not satisfy you, but we are operating our store with a customer-first heart, so the problem of poor service attitude you mentioned makes us a little confused, but we still want to express our most sincere apologies for the bad stay experience you have brought. If you encounter something unsatisfactory during your next stay, I hope you can notify us as soon as possible. We will do our best to solve the problem for you and provide you with a perfect stay experience. Please believe that we have been working tirelessly to win more guests' satisfaction! Providing efficient and comfortable services to every guest is our goal. Finally, I wish you a happy life and all the best!
Yuyeyoushen
Boutique Queen Room
Stayed in Mar 2024
Solo travelers
2 review
Posted on Mar 22, 2024
The only high praise is...the front desk staff has a great attitude! I don't know how old this hotel is, but the corridor has a feeling of going back to the 1970s. The walls of the room are no joke old. The bathroom and shower are okay, the water is hot enough...Moreover, it is not worth the platform fee...It is recommended to take a detour
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and comments. We always hope to leave a good memory for every guest staying in the hotel. Obviously, this time we failed to draw a perfect end to your rare vacation. We are deeply sorry for your feedback. We apologize that the service did not satisfy you, but we are operating our store with a customer-first heart, so the problem of poor service attitude you mentioned makes us a little confused, but we still want to express our most sincere apologies for the bad stay experience you have brought. If you encounter something unsatisfactory during your next stay, I hope you can notify us as soon as possible. We will do our best to solve the problem for you and provide you with a perfect stay experience. Please believe that we have been working tirelessly to win more guests' satisfaction! Providing efficient and comfortable services to every guest is our goal. Finally, I wish you a happy life and all the best!
Guest User
Boutique Queen Room
Stayed in Jan 2024
Business travelers
12 review
Outstanding
Posted on Jan 16, 2024
The room is very spacious. It's very close to the subway station. It's only a five-minute walk to the People's Hospital.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your praise of our hotel. Xiaoya will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Anonymous User
Fine Quality Double Bed Room
Stayed in Jan 2024
Travel with friends
5 review
Outstanding
Posted on Jan 14, 2024
The room is big and the bed is very comfortable. I will stay here again next time. Five-star praise! ! !
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your good comments on our hotel. Xiaoya will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Guest User
Deluxe Room (2 Beds)
Stayed in Mar 2024
Other
2 review
Outstanding
Posted on Mar 18, 2024
Beautiful environment, comfortable, very good! ! ! ! !
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your good comments on our hotel. Xiaoya will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!