Mission Hills Resorts Shenzhen Reviews

Response from Property: Thank you so much for your compliments and feedback, we are deeply honored to provide you with such a pleasant stay! Your satisfaction is our pursuit and motivation. For vacationers staying at Mission Hills Resort, our goal is to create an unforgettable trip memory, and your review is the best testament to our efforts. With regard to the well-equipped rooms and the service quality of our staff, we know that you are satisfied only because we always adhere to high standards of service quality and equipment maintenance in our daily operations. For the surroundings of the house, the location of the hotel especially provides you with such a peaceful and natural atmosphere, which is our absolute advantage. We are committed to continuing to create an atmosphere that is both professional and welcoming, ensuring that every client feels warm and comfortable in every moment of their stay at Mission Hills. I look forward to your next visit and creating more wonderful memories again. At the same time, I also look forward to the opportunity to further improve the service quality and make our service even better through your re-experience. Thank you very much for your valuable feedback, and I wish you to enjoy every moment of your future journey as you did at Mission Hills Resort.

Response from Property: Thank you very much for your compliments and good comments, we are very pleased that you are satisfied with our resort, atmosphere as well as vegetarian breakfast, stunning views and English reception service. In order to maintain and continuously improve the quality, we will continue to pay attention to the optimization of room view and the enrichment of vegetarian menu. If your family visits again, we hope that our services can continue to meet your expectations. If you need any special assistance or are dissatisfied, please feel free to inform our staff. Thank you again for your choice and feedback, your satisfaction is our driving force!

Response from Property: Dear guest, thank you for your wonderful review! We are deeply honored to add great memories to your trip. Your praise for our staff service, room facilities, breakfast buffet and convenience of nearby attractions are the greatest recognition of our work. Your affirmation is also the driving force for us to continue to improve our services. For any details that do not satisfy you completely, we cordially welcome you to propose so that we can further optimize them. Thank you again for sharing and look forward to your next visit!

Response from Property: Dear Miss Guo, thank you for sharing your wonderful experience at Mission Hills! We are very pleased that you appreciate the service of the hotel and its staff. Our team is always committed to providing sincere and warm service. In addition, we are very pleased with your comments about Jepson, the duty manager. We will continue to work hard to ensure that every guest can feel at home. We look forward to your visit again, let us provide you with a more memorable stay experience. Wish you a happy life!

Response from Property: Dear Guest Thank you very much for taking the time to post your comments and share your experience with us. We always aim to exceed our guests' expectations and I was pleased to read your city break in Shenzhen was enjoyable. We hope to be able to welcome you back in the near future.

Response from Property: Dear Guest, thank you for choosing to stay at Mission Hills Resort, We appreciate the comment and suggestion that you put on our hygiene and facilities. As China's first luxury five-star hotel next to a golf course, we always continue to strive to make each guests' stay as a memorable one. We will be making improvements and upgrading our hotel facilities based on your comments and suggestions, in order to maintain the unique Mission Hills standards. We are looking forward to your next stay and providing you with an enhanced level of service.

Response from Property: Thank you very much for your positive comments and valuable suggestions! It is great to learn that you are satisfied with the food and service at my hotel, especially the friendly care of the children. Regarding your proposal for children's courses, we attach great importance to and appreciate your proposal, which will help improve the comprehensiveness and diversity of our services and create more beautiful experiences for guests of different ages. We are considering incorporating physical education classes into the children's activity plan to meet the diverse needs of family guests, and hope to provide this service to you in the near future. Thank you again for your feedback and look forward to your next visit. Let's join hands to create more wonderful memories.

Response from Property: Thank you very much for your affirmation and recognition! We are encouraged and will continue to work hard to maintain and improve the quality of our services. For the comfortable and clean rooms you mentioned, please ensure that all rooms continue to implement strict cleaning standards, and regularly carry out deep cleaning on mattresses, sheets, bathrooms, etc. to provide you with the most pleasant stay experience. For the beautiful balcony scenery and gourmet feast, we will continue to pay attention to and optimize the layout and menu, so that every detail will become your beautiful memory. Finally, in view of the friendliness and helpfulness of the staff, we will further emphasize teamwork and service awareness training, so that your every need can be met in a timely manner and responded thoughtfully. Thank you again for your feedback. Please feel free to contact us if you need any assistance. We look forward to providing you with a memorable stay again!

Response from Property: Dear guest, we are very pleased that you have experienced a wonderful moment in our hotel and that your satisfaction is our unremitting pursuit. Thank you especially for your feedback. Regarding the changes and developments you mentioned, we will continue to work hard to ensure that the service quality only improves but not decreases. Please also forgive you for any inconvenience. We cordially invite you to visit again and hope to continue to provide you with an excellent experience and service. Thank you again for your choice and affirmation. Your satisfaction is the biggest driving force for us to move forward!

Response from Property: Dear guest, hello! Thank you for choosing to stay at Mission Hills Resort Shenzhen. Thank you for your valuable comments and suggestions. We are very sorry that this stay did not bring you a perfect stay experience. The hotel management attaches great importance to your feedback. We have reported it to the relevant departments and made rectifications immediately. Mission Hills has always been adhering to the service concept of putting the guest experience first, aiming to let every guest enjoy comfortable and considerate service. We look forward to your visit again. I wish you a happy life!

Response from Property: Dear Guest, Thank you very much for your valuable feedback and we deeply regret not being able to fully meet your expectations. Please rest assured that your opinions have been highly valued by our team and take immediate measures to improve: 1. * * Interior Renewal * *: We have launched a comprehensive room renovation program, including replacing old facilities and enhancing the interior style, striving to provide a more modern and comfortable stay experience. 2. * * Air conditioning maintenance * *: The air conditioning systems in all rooms have been comprehensively inspected and repaired to ensure that there are no air conditioning problems during the stay experience. 3. * * Room service improvement * *: We are optimizing our catering partners, improving food quality, and training our staff to provide more intimate customer service. 4. * * Gym upgrade * *: The gym is expanding capacity and upgrading facilities, adding air conditioning systems to provide a more spacious and comfortable fitness environment. 5. * * Item replenishment * *: Confirm that the missing items in the house have been replenished immediately. We understand the impact that the balance of price and value can have on your choice of resident hotels. To apologize and thank you for your feedback, we will be offering a special offer for your next stay and look forward to showing you the improvements we have made in response to your questions through your new experience. Thank you again for your understanding and trust. Your satisfaction is our unremitting pursuit of goal.

Response from Property: Dear guest,thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. The hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. Looking forward to your visit again!

Response from Property: Dear GuestThank you very much for taking the time to post your comments and share your experience with us. We always aim to exceed our guests' expectations and I was pleased to read your city break in Shenzhen was enjoyable. We hope to be able to welcome you back in the near future.

Response from Property: Dear Guest, thank you for your time to share this comment with us. We are happy that you enjoyed your stay with us and benefitted from the unique environment within the Mission Hills complex.