Grand Hyatt Shenzhen Reviews
Grand Hyatt Shenzhen
No.1881 Baoan Nan Road, Luohu District, Shenzhen, Guangdong, 518001, ChinaView Hotel Details
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Grand Hyatt Shenzhen Guest Reviews
4.7/5
Outstanding
4070 review
Verified reviewsLocation4.7
Amenities4.7
Service4.6
Cleanliness4.7
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All reviews(4070)
Positive reviews(3955)
Reviews with photos/video(1311)
Delicious breakfast(349)
Friendly front desk staff(285)
Convenient for shopping(212)
Loved the view(139)
Near shopping area(88)
Great swimming pool(48)
Delicious buffet(48)
Luxurious(40)
Negative reviews(115)
Guest User
Two twin beds view
Stayed in nov. 2024
Family
4 review
Outstanding
Posted on 12. nov. 2024
One of the best staying in SZ. The hotel room is spacious and clean , with kids necessities available . The breakfast is with wide varieties of cuisine and delicious. The service is superb as well. My daughter left her doll at the hotel and they are willing to help us courier back home.
Response from Property: Dear Guest,Thank you for choosing to stay at our hotel. We are glad to hear that you had a pleasant stay experience with us. We are committed to providing you with efficient service, clean spaces and delicious food to make your stays more comfortable. We are looking forward to welcoming you again.
Anonymous User
1 King Bed
Stayed in okt. 2024
Family
6 review
Outstanding
Posted on 27. okt. 2024
Excellent services. The room is hugh and neat. The breakfast is one of the best I have ever had in Shenzhen so far.
Response from Property: Dear Valued Guest,Thank you for choosing Grand Hyatt Shenzhen. Your recognition of our service is the biggest motivation for us to wholeheartedly attend to every detail and deliver better service to create memorable experiences for every guest. We will strive to improve our service and pay more attention to personalization.
Notcommon
1 King Bed
Stayed in okt. 2024
Family
6 review
Outstanding
Posted on 13. okt. 2024
It was a great stay. Location is perfect, directly connected to MixC shopping malls with plenty of restaurant options. Staff were all friendly and kind, and accommodating. Breakfast option was so wide and full of delicious food. It was indeed the best stay I had in Shenzhen and we will definitely go back.
Response from Property: Dear Guest,Welcome to Grand Hyatt Shenzhen and thank you for leaving us a full-score comment. Located in the heart of Luohu District, Grand Hyatt Shenzhen offers the ideal location for business and leisure; adjacent to MixC Shopping Mall and linked to the city by Metro Lines 1, 2 and 9. Our eight distinctive restaurants and bar (as well as our resort-style spa) are waiting to provide you with a journey to tranquillity and well-being. Thank you for your kind words. We hope to see you again very soon.
Thaier
1 King Bed
Stayed in sep. 2024
Couples
1 review
Very Good
Posted on 25. sep. 2024
Nice location and nice clean big rooms - really love that it’s connected to the big mall where it’s extremely convenient.
Response from Property: Dear Guest,Welcome to Grand Hyatt Shenzhen and thank you for leaving us a comment. Located in the heart of Luohu District, Grand Hyatt Shenzhen offers the ideal location for business and leisure; adjacent to MixC Shopping Mall and linked to the city by Metro Lines 1, 2 and 9. Our eight distinctive restaurants and bar (as well as our resort-style spa) are waiting to provide you with a journey to tranquillity and well-being. Thank you for your kind words. We hope to see you again very soon.
KIN PONG QUENCY
1 King Bed
Stayed in aug. 2024
Travel with friends
9 review
Outstanding
Posted on 2. sep. 2024
Booked the hotel for a colleague visiting Shenzhen, exceptional and friendly services, comfortable matress and linen of course, lots of privacy, quiet room. Nespresso coffee machine available in superior room only according to conciege and again frendly advice instant nescafe sachet is for 1-2 star hotel.
Response from Property: Dear Guest,Thank you for choosing to stay at our hotel. We are glad to hear that you had a pleasant stay experience with us. We are committed to providing you with efficient service, clean spaces and delicious food to make your stays more comfortable. In terms of the issue you mentioned, at our hotel, we provide coffee machines for Grand Deluxe Rooms and higher room types. We are looking forward to welcoming you again.
MIB111
1 King Bed
Stayed in sep. 2024
Business travelers
83 review
Amazing
Posted on 19. sep. 2024
An international hotel that gives you a pleasant stay. Breakfast is great.
Response from Property: Dear Guest,Thank you for choosing to stay at our hotel. We are glad to hear that you had a pleasant stay experience with us. We are committed to providing you with efficient service, clean spaces and delicious food to make your stays more comfortable. We are looking forward to welcoming you again.
Johnhk1
1 King Bed
Stayed in okt. 2024
Business travelers
6 review
Posted on 20. okt. 2024
Staff is professional and friendly
Response from Property: Dear Valued Guest,Thank you for choosing Grand Hyatt Shenzhen. Your recognition of our service is the biggest motivation for us to wholeheartedly attend to every detail and deliver better service to create memorable experiences for every guest. We will strive to improve our service and pay more attention to personalization.
tcbb
1 King Bed
Stayed in aug. 2024
Travel with friends
10 review
Great
Posted on 12. sep. 2024
Chinese restaurant so delicious, specially ”叉燒” & "生普洱" is great !
Response from Property: Dear Guest,Thank you for choosing Grand Hyatt Shenzhen. Our distinct dining venues are committed to bringing you elevated experiences, and we hope you can enjoy our refined food and wines. We are sincerely looking forward to welcoming you again, and wish you a good day.
Bonnie
2 Twin Bed
Stayed in aug. 2024
Business travelers
5 review
Very Good
Posted on 23. aug. 2024
Great in-room dining experience, food was delicious and served hot.
Response from Property: Dear Guest,Thank you for choosing to stay at our hotel. We are glad to hear that you had a pleasant stay experience with us. We are committed to providing you with efficient service, clean spaces and delicious food to make your stays more comfortable. We are looking forward to welcoming you again.
DaWiTcH
1 King Bed
Stayed in jun. 2024
Couples
8 review
Great
Posted on 16. jul. 2024
Nice room services on a late night with yummy dishes! Relaxing and energizing!
Response from Property: Dear Guest,Thank you for choosing Grand Hyatt Shenzhen. Our distinct dining venues are committed to bringing you elevated experiences, and we hope you can enjoy our refined food and wines. We are sincerely looking forward to welcoming you again, and wish you a good day.
Guest User
1 King Bed
Stayed in sep. 2024
Business travelers
20 review
Outstanding
Posted on 19. sep. 2024
Fantastic breakfast.
Response from Property: Dear Guest,Thank you for choosing to stay at our hotel. We are glad to hear that you had a pleasant stay experience with us. We are committed to providing you with efficient service, clean spaces and delicious food to make your stays more comfortable. We are looking forward to welcoming you again.
Guest User
Club Twin Room
Stayed in nov. 2024
Business travelers
32 review
Outstanding
Posted on 4. nov. 2024
I would like to thank Penny and Chloe who helped me during my stays at Hyatt. They found my credit card and returned it to me. Great people and wonderful stay. Thank you and will visit soon!
Response from Property: Dear Valued Guest,Thank you for choosing Grand Hyatt Shenzhen. Your recognition of our service is the biggest motivation for us to wholeheartedly attend to every detail and deliver better service to create memorable experiences for every guest. We will strive to improve our service and pay more attention to personalization.
Anonymous User
1 King Bed
Stayed in jun. 2024
Travel with friends
7 review
Outstanding
Posted on 1. jul. 2024
Great location, great rooms, great service
Highly recommend
Response from Property: Dear Guest,Welcome to Grand Hyatt Shenzhen and thank you for leaving us a full-score comment. Located in the heart of Luohu District, Grand Hyatt Shenzhen offers the ideal location for business and leisure; adjacent to MixC Shopping Mall and linked to the city by Metro Lines 1, 2 and 9. Our eight distinctive restaurants and bar (as well as our resort-style spa) are waiting to provide you with a journey to tranquillity and well-being. Thank you for your kind words. We hope to see you again very soon.
Shouran
1 King Bed
Stayed in okt. 2024
Solo travelers
7 review
Outstanding
Posted on 7. okt. 2024
Second time there rooms are good as usual, smart toilet is comfortable and the breakfeast selection is one of the best in Shenzhen!
Highly recommended
Response from Property: Dear Guest,Thank you for choosing to stay at our hotel. We are glad to hear that you had a pleasant stay experience with us. We are committed to providing you with efficient service, clean spaces and delicious food to make your stays more comfortable. We are looking forward to welcoming you again.
elauw
1 King Bed
Stayed in okt. 2024
Couples
16 review
Outstanding
Posted on 8. okt. 2024
Strategic location with shopping mall nearby. We got upgraded to high floor. Its really nice. Frontdesk staff Shawn is helpful snd polite.
Response from Property: Dear Guest,Welcome to Grand Hyatt Shenzhen and thank you for leaving us a comment. Located in the heart of Luohu District, Grand Hyatt Shenzhen offers the ideal location for business and leisure; adjacent to MixC Shopping Mall and linked to the city by Metro Lines 1, 2 and 9. Our eight distinctive restaurants and bar (as well as our resort-style spa) are waiting to provide you with a journey to tranquillity and well-being. Thank you for your kind words. We hope to see you again very soon.