1F, Shenchengtou Center, No.1011 Binhe East Road, Luohu District, Shenzhen, Guangdong, ChinaView Hotel Details
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Cresher Serviced Apartment Guest Reviews
4.5/5
Good
495 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(495)
Positive reviews(486)
Reviews with photos/video(171)
Easy to get around(55)
Classy environment(48)
Friendly front desk staff(41)
Close to metro(37)
Delicious breakfast(32)
Perfect for families(17)
Stayed multiple times(7)
Excellent room layout(5)
Negative reviews(9)
Stephan SL
Duplex Executive Suite - 1-Bedroom
Stayed in Nov 2024
Business travelers
31 review
5.0/5
Outstanding
Posted on Nov 9, 2024
Spacious, has a gym and very efficient staff. Metro station just around the corner. Includes breakfast!
Response from Property: Dear guest, Thank you for your stay at our serviced apartments. We know that you are very satisfied with the environment, facilities, services and health of our apartments. All the staff of our apartments are very happy to accompany you to spend a pleasant time. Your satisfaction is the driving force of Cresher, Cresher will continue to improve the service, continue to improve the guest's stay experience, looking forward to your visit again!
Anonymous User
Duplex Executive Suite - 3-Bedroom
Stayed in Jul 2024
Family
6 review
4.7/5
Amazing
Posted on Aug 24, 2024
Room is very pretty and big,my baby really love the loft style and the staffs are being very helpful.
Response from Property: Dear guest, Thank you for your stay at our serviced apartments. We know that you are very satisfied with the environment, facilities, services and health of our apartments. All the staff of our apartments are very happy to accompany you to spend a pleasant time. Your satisfaction is the driving force of Cresher, Cresher will continue to improve the service, continue to improve the guest's stay experience, looking forward to your visit again!
Guest User
Children's Dream Family Duplex Single Bedroom Suite
Stayed in Jul 2024
Travel with friends
1 review
3.5/5
Posted on Jul 6, 2024
To be honest their staff service is excellent. If for the staff I would definitely come back as they are super nice, and you can communicate with the staff using Wechat which is very convenient, and they always try their best to accommodate the guests need. however, they’re cleanliness is the worst I’ve ever encountered, first of all ,what one of the guest said the review about the smell, the room  smell really really bad, I guess it from the water or the air circulation which is not clean, which causes the smell in the room, I’ve already asked them to try to do something about the smell, however they cannot, I have bought a lot of Dettol and bleach, to try to clean the room by myself, I literally use an hour to clean the whole room, however after a few hours the room went back to the terrible smell, I suspected it is there air circulation.  also, their air-conditioning has a leaking problem as well, and it has been leaking a smell of vinegar, I suspected they use vinegar to clean the air conditioning. I’m a professional traveller, as I travel around the world as a cabin crew, the smell of the hotel is the worst I have ever encountered in my life. I have been finding hair fingernails around the room which dont belong to me.  so I think the hotel need to improve on the cleanliness.
整體上,我想講,喺客戶服務方便,佢哋係做得好好,客人好多嘅要求佢哋都盡量滿足,亦都好盡量去幫手,我覺得客戶服務係非常之好,但係酒店嘅清潔就係好似好多住客所講,間房係有一浸異味,嗰陣異味係好奇怪,係好臭嘅,我已經叫咗佢哋上嚟清潔,我自己都買咗漂白水同埋滴露洗咗成間房一個鐘,但係嗰浸味其實都喺度,所以我覺得係應該係成個空調系統係有問題,同埋我喺樓梯嗰度見到有不明嘅手指甲,同埋浴缸嗰度係有其他人唔知邊個嘅頭髮,我覺得地板佢唔算好污糟,都算乾淨嘅,但係真係嗰陣異味係好難頂,所以我哋本來都係訂咗兩晚嘅酒店房,我哋都自己算了,留咗一晚就算了,因為實在太難聞浸味,所以如果好介意有臭味嘅,應該就唔好去了,間酒店係好高樓底,入到去房間係有空間咁嘅,但係真係臭到頂唔順😂 大家自行考慮會唔會選擇
地理位置亦屬於好嘅,大約1分鐘都唔使就可以去到地鐵站,佢唯一嘅缺點就係好臭,同埋間房唔夠乾淨會有頭髮同手指甲,酒店員工係好好好好人嘅,但係空調嗰度都係有同一個問題漏水,一開着,就漏晒啲水出嚟,嗰啲水係有白醋味好古怪,但係唔知點解係啡色嘅啲水,所以我哋都好驚
Response from Property: Dear guest, thank you for staying at Kaicheng Service Apartment and thank you for your valuable comments. Regarding the hygiene issue, we are sorry that we were unable to bring you a good stay experience this time. The hotel will definitely focus on training and improving the hygiene of the guest rooms, especially the hygiene and cleaning of the details. At the same time, regarding the air conditioning problem you reported, we have immediately contacted the engineering department for maintenance and cleaning. Please allow Kaicheng to express our most sincere apologies to you. I hope you can give Kaicheng a chance. Welcome to come and experience it next time~
Man Wai
Duplex Executive Suite (Two Separate Bedrooms)
Stayed in Oct 2024
Family
17 review
4.0/5
Very Good
Posted on Oct 29, 2024
Perfect for what we wanted, metro right outside, although not a convenient station in terms of connectivity. Location itself doesn't have alot of retail, need to walk a bit before funding the usual stuff.
Response from Property: Dear guest, Thank you for your stay at our serviced apartments. We know that you are very satisfied with the environment, facilities, services and health of our apartments. All the staff of our apartments are very happy to accompany you to spend a pleasant time. Your satisfaction is the driving force of Cresher, Cresher will continue to improve the service, continue to improve the guest's stay experience, looking forward to your visit again!
Anonymous User
Duplex Executive Suite (Two Separate Bedrooms)
Stayed in Sep 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Sep 20, 2024
Beautiful service apartment with good locations, be nice to the staff and they'll give you a late check out
Response from Property: Dear guest, Thank you for your stay at our serviced apartments. We know that you are very satisfied with the environment, facilities, services and health of our apartments. All the staff of our apartments are very happy to accompany you to spend a pleasant time. Your satisfaction is the driving force of Cresher, Cresher will continue to improve the service, continue to improve the guest's stay experience, looking forward to your visit again!
Guest User
Duplex Deluxe Suite - 1-Bedroom
Stayed in Apr 2024
Travel with friends
3 review
4.5/5
Great
Posted on Apr 5, 2024
Great hotel. Nice breakfast. Great for friends traveling in groups.
Response from Property: Dear guest, Thank you for your stay at our serviced apartments. We know that you are very satisfied with the environment, facilities, services and health of our apartments. All the staff of our apartments are very happy to accompany you to spend a pleasant time. Your satisfaction is the driving force of Cresher, Cresher will continue to improve the service, continue to improve the guest's stay experience, looking forward to your visit again!
Guest User
Duplex Executive Suite - 2-Bedroom
Stayed in Feb 2024
Family
1 review
4.7/5
Amazing
Posted on Feb 17, 2024
Good to have two toilets. The TV system was not good. Most video need subscription to watch. Wifi was good. But, the casting video function vide the TV system was not good and was intentionally slowed down by the TV system.
Response from Property: Dear guest, Thank you for your stay at our serviced apartments. Your TV questions, Cresher staff also recorded, looking for the best TV upgrade plan, this year we will upgrade the TV system, so that every customer's viewing experience is better,Your satisfaction is the driving force of Cresher, Cresher will continue to improve the service, continue to improve the guest's stay experience, looking forward to your visit again!
Hoi Lun
Duplex Executive Suite - 2-Bedroom
Stayed in Apr 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Apr 21, 2024
Great service and nice rooms. Will come back again soon
Response from Property: 尊敬的客人,感謝您下榻愷誠服務公寓,得知您對愷誠的環境、設施、服務、衞生都很滿意,愷誠全體員工很高興能陪伴您度過愉快的時光。您的滿意是愷誠的前進動力,愷誠會不斷改進服務,持續提高客人的入住體驗,期待您再次光臨!
Guest User
Duplex Executive Suite - 2-Bedroom
Stayed in Jun 2024
Family
2 review
2.5/5
Posted on Jun 5, 2024
The young man at the lobby provided rather bad service when talking about collecting take-away food on the night of Monday June 3. The service is not acceptable and needs great improvement.
Response from Property: 尊敬的客人,感謝您下榻愷誠服務公寓,外賣到達後會送到前台,您可以通知我們前台工作人員給您送到房間門口,您可在房間內享用外賣無需外出,關於前台服務問題這邊會對員工進行批評扣分處理,實在是非常抱歉,愷誠會不斷改進服務,持續提高客人的入住體驗,期待您再次光臨!
Christina
Children's Dream Family Duplex Single Bedroom Suite
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 17, 2024
Great location and spacious room for family. We were staying at the family suite. My girls love it!
Response from Property: Dear guest, Thank you for your stay at our serviced apartments. We know that you are very satisfied with the environment, facilities, services and health of our apartments. All the staff of our apartments are very happy to accompany you to spend a pleasant time. Your satisfaction is the driving force of Cresher, Cresher will continue to improve the service, continue to improve the guest's stay experience, looking forward to your visit again!
MING WAI JACK
Duplex Executive Suite (Two Separate Bedrooms)
Stayed in Apr 2024
Family
29 review
4.0/5
Very Good
Posted on Apr 14, 2024
Good experience this time as always
Good experience this time as always
Response from Property: Dear guest, Thank you for your stay at our serviced apartments. We know that you are very satisfied with the environment, facilities, services and health of our apartments. All the staff of our apartments are very happy to accompany you to spend a pleasant time. Your satisfaction is the driving force of Cresher, Cresher will continue to improve the service, continue to improve the guest's stay experience, looking forward to your visit again!
Guest User
Duplex Executive Suite - 2-Bedroom
Stayed in Dec 2023
Travel with friends
8 review
5.0/5
Outstanding
Posted on Dec 13, 2023
Great location just right next to MRT, helpful and friendly staff.
Will stay at this apartment again when back in shenzhen.
Response from Property: Dear guest, Thank you for your stay at our serviced apartments. We know that you are very satisfied with the environment, facilities, services and health of our apartments. All the staff of our apartments are very happy to accompany you to spend a pleasant time. Your satisfaction is the driving force of Cresher, Cresher will continue to improve the service, continue to improve the guest's stay experience, looking forward to your visit again!
Guest User
Duplex Deluxe Suite - 1-Bedroom
Stayed in Sep 2023
Couples
9 review
4.7/5
Amazing
Posted on Oct 2, 2023
The apartment is smaller than in the pic, however it's very clean, also the staff are very nice and efficient, the snacks on the table are very sweet! The location is 15 mins walk away from shopping mall which is acceptable too.
Response from Property: Dear guest,Thank you for staying in Cresher Service Apartment. Although our room is small, we belong to loft structure, which will give us a better sense of space. The room you are staying in belongs to basic room type, next time you can try to stay in our two-bedroom executive suite, which will be larger.We know that you are very satisfied with the environment, facilities, services and health of our apartments. All the staff of our apartments are very happy to accompany you to spend a pleasant time. Your satisfaction is the driving force of Cresher, Cresher will continue to improve the service, continue to improve the guest's stay experience, looking forward to your visit again!
Kaman ngan
Duplex Executive Suite - 2-Bedroom
Stayed in Aug 2023
Family
10 review
5.0/5
Outstanding
Posted on Sep 2, 2023
Very good
Response from Property: 尊敬的客人,感謝您下榻愷誠服務公寓,得知您對愷誠的環境、設施、服務、衞生都很滿意,愷誠全體員工很高興能陪伴您度過愉快的時光。您的滿意是愷誠的前進動力,愷誠會不斷改進服務,持續提高客人的入住體驗,期待您再次光臨!
Wong
Duplex Deluxe Suite - 1-Bedroom
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 9, 2024
It’s a great place to stay,
Response from Property: 尊敬的客人,感謝您下榻愷誠服務公寓,得知您對愷誠的環境、設施、服務、衞生都很滿意,愷誠全體員工很高興能陪伴您度過愉快的時光。您的滿意是愷誠的前進動力,愷誠會不斷改進服務,持續提高客人的入住體驗,期待您再次光臨!