Dream House Boutique Short Term Rental Apartment (Shenzhen Coast City) Reviews
Dream House Boutique Short Term Rental Apartment (Shenzhen Coast City)
Floor 9, Section 2, Yangri Wanpan Residential Community, No. 16 Haide 3rd Road, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
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Dream House Boutique Short Term Rental Apartment (Shenzhen Coast City) Guest Reviews
4.5/5
Good
59 review
Verified reviewsLocation4.5
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(59)
Positive reviews(53)
Reviews with photos/video(14)
Awesome stay(21)
Clean and tidy(11)
Great service(11)
Convenient location(10)
Easy to get around(7)
Close to metro(6)
Negative reviews(6)
Jay
Tianmeng Two-Bedroom
Stayed in Jul 2024
Family
26 review
Posted on 22 Jul 2024
It was originally next to a big shopping mall, but due to some problems, I was told to change rooms. It's just that the distance is a little longer, but as long as Didi is there, it won't be a problem. The customer service responds quickly and all problems can be solved after a phone call without damaging the fun.
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Response from Property: Thank you for your review, welcome to visit again!
Anonymous User
Menghun One-Bedroom
Stayed in Dis 2023
Travel with friends
1 review
Outstanding
Posted on 31 Dis 2023
This B&B is great and very cost-effective. You can also cook. It feels like home. I will choose this place next time I stay outside. It is clean and hygienic. Coast City is downstairs. I highly recommend it
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Response from Property: Thank you for your praise, welcome to visit often
Guest User
Tianmeng Two-Bedroom
Stayed in Dis 2023
Travel with friends
1 review
Outstanding
Posted on 3 Dis 2023
It's very convenient to go to the concert, very close to the sports center, and it feels very warm and homey. The housekeeper is very nice! Recommended
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Response from Property: Thank you for your praise, welcome to visit often
Qiaoyiboyi
Warm Three-Bedroom
Stayed in Dis 2023
Business travelers
1 review
Outstanding
Posted on 2 Dis 2023
The room is spacious, the bed is comfortable, there is a washing machine and detergent, the neighborhood is quiet, and it is very close to the subway. The management staff is very kind and enthusiastic!
I will stay here again next time I come to Shenzhen for business or travel~
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Response from Property: Thank you for your praise, welcome to visit often
Anonymous User
European-Style Room - 2-Room
Stayed in Nov 2023
Other
6 review
Posted on 28 Nov 2023
The following situations all have pictures and videos. Everyone can avoid pitfalls by themselves.
1. The room type is not provided according to the Ctrip order! I booked a three-bed room and was told that the small room was not allowed to be used, and only two rooms with two beds could be used, see the picture.
2. There are problems that are extremely difficult to solve, which wastes time! Delays the trip! It greatly occupies the time cost of guests! When I checked in, I found that the door could not be locked. They said they would come to solve it in a few minutes. All our luggage went upstairs for the elderly to check in and rest. As a result, the repair took more than 4 hours and could not be solved. In the end, the broken lock was left overnight. Waiting for the lock to be repaired, the car could not be driven away, and a parking fee of 40 yuan was generated. Solve it yourself! During the period, I repeatedly entered and exited without permission and searched the drawer for the key! I asked to change the room and only the three-bed room was changed to a two-bed room, and no refund was given! The attitude was bad. I told her that she would cooperate with the refund. If you want to complain, you can do it!
3. Parking in the community is extremely expensive, 10 yuan/hour, and 200 yuan overnight! As shown in the picture. Basic supplies are not fully provided, there are no towels, a large number of sheets and quilts are hung on the balcony, and the toothbrush cup is moldy, etc.
Bad reviews are sent according to the facts.
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6/8
Response from Property: As a service industry, we serve every customer with our heart, but we are not afraid of some people taking things out of context, deliberately distorting the facts, and being aggressive. 1. This customer booked a two-bedroom, three-bedroom, and two-bathroom room, and we upgraded it to a three-bedroom, two-living room, and two-bathroom room for free. Although the customer service mistakenly thought that the guest booked a two-bedroom, two-bedroom room and sent that reminder, after clear communication, the guest was arranged to use the three-bedroom room normally. If we can also send screenshots, there are pictures of the check-out taken by the cleaning lady as evidence. Please don't take things out of context here and confuse the audience. In principle, there should be no problem with upgrading the two-bedroom room to a three-bedroom room for free. 2. We feel extremely sorry and helpless about the unexpected failure of the door lock. Everyone has seen the photos, and our housekeeper has been trying to solve the problem. We found a master, sent the key, and proposed to change the guest to two sets of two-bedroom rooms in the middle of the trip, and proposed to ask the aunt to come to help take care of the elderly. We have done everything we can, and it can be said that we have done our best. Please also ask this guest not to maliciously amplify the negative impact here. Although the door lock failure has indeed caused you trouble, we are also very sorry, but we have been doing our best to solve the problem, and please respect our efforts. Although service is our duty, it is our duty to respect and sympathize with others! At least the lock of the wooden door inside is fine, and it is safe to live in it. 3. There is a shortage of parking spaces in our community. In order to prevent frequent occupation by outside vehicles, we charge high fees for outside cars. This is stated in the check-in guide I sent to every customer. And there are at least three parking places within a 10-minute walk around us. One is the ground parking lot of the Binhai Window in the next community, which is capped at 50 yuan for 24 hours and takes 5 minutes to walk. The second is the parking lot of the East Building of Coast City opposite the community, which is capped at 60 yuan for 24 hours. It takes three to five minutes to walk. The third is the parking lot of Shenzhen Bay Stadium on the east side of the community, which is capped at 25 yuan for 24 hours and takes about 10 minutes to walk. In addition, we have normal toiletries and towels here, which are washed and disinfected with 84 disinfectant powder. Guests can use them with confidence. Towels are usually placed in the closet and guests can use them by themselves. In addition, the balcony is used to dry quilts. This is an objective reason. We are a homestay, and the quilts are washed by the aunt using a washing machine, so they are all hung on the balcony. But generally our house has two balconies, one will be reserved for guests to use, and after the aunt is done, she will go in to store it with the guest's permission. Please make this clear.
We are open for business and serve every customer attentively. We welcome your supervision and correction. We will definitely improve the shortcomings. It is also our pain point and difficulty that we cannot satisfy every guest, but we are always on the road of improvement. We welcome more people to come and experience the stay. Harmony is the most valuable in doing business, but we are not afraid of malicious bad reviews!
Guest User
Tianmeng Two-Bedroom
Stayed in Apr 2024
Business travelers
1 review
Outstanding
Posted on 10 Apr 2024
The hotel is located close to the CBD and the subway. It is very convenient and easy to find. It is relatively cheap. After all, it is in Nanshan District. Recommended
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Response from Property: Thank you for your review, welcome to visit again
Cny Cheng
Tianmeng Two-Bedroom
Stayed in Okt 2023
Family
4 review
Posted on 3 Okt 2023
There were missing bricks at the door. The old man turned his feet and stepped on a cockroach after entering the room. The air conditioner finally cooled down after three hours, and there was water in the cup.
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Response from Property: I'm sorry that the water pipe next door burst and is being repaired. Because the water pipe passes through the door of the room, a groove is dug at the door. There is nothing we can do about it. You take the elderly out by yourself and don't take good care of them, but push the responsibility onto others. Do you think I should prepare servants to take care of you 24 hours a day? And you should communicate with us in advance when you take the elderly, so that we can make more preparations. Ours is a homestay with self-service check-in. Usually, there is a housekeeper in charge of daily management. Please be aware of this. We will do our best within the scope of our duties. It is normal for us to kill cockroaches. It is indeed difficult to completely exterminate them due to the weather in Shenzhen. We can only work harder and find a way. The air conditioners in the living room and master bedroom are newly replaced, Gree. The weather in October is not that hot. I guess you are upset, so you are very irritable, which is different from ordinary people. You say that my attitude is bad, but I have a bad mentality and bite everywhere. There is really no way to treat *** well.
Guest User
Tianmeng Two-Bedroom
Stayed in Mac 2024
Family
1 review
Great
Posted on 23 Mac 2024
Overall, it's very good, good reviews. But there are some small flaws. In terms of hygiene: Two bedrooms, the sheets in the big room are clean, but the small room is average. I feel like the sheets in the small room are not changed. In addition, the white towels were a bit dark and not clean enough. Facilities: No TV.
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Response from Property: Thank you for your review. All the bed sheets have been changed and washed. We strictly use 84 disinfectant powder mixed with laundry detergent for cleaning. Because the small room uses colored bedding, it will look bad. The towels are not black, they are not white in the first place, they are a little egg blue. The TV just happened to be sent for repair, and it was played back later.
Anonymous User
Menghun One-Bedroom
Stayed in Sep 2023
Business travelers
3 review
Outstanding
Posted on 7 Sep 2023
It's my first time to stay in this kind of family-style hotel. I have a good experience. It's clean, warm and comfortable, and I can cook. The community and surrounding environment are also good, and the location is very good. Just outside the door is the subway entrance and the Coast City business district. recommend
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Response from Property: Thank you for your review, welcome to visit again
ToumingLCY
Guestroom - 2-Room 1
Stayed in Ogo 2023
Travel with friends
1 review
Posted on 27 Ogo 2023
The day before check-in, the landlord said that the room was leaking, and arranged for us to stay in the Yipinju Hotel in the next neighborhood, with a deluxe double room and a single room. When I checked into Yipinju Hotel, I found that the bathroom had no door and the hygiene was not good. Especially the deluxe double room smelled very strong of smoke, and the sheets and quilts smelled of smoke. There was a mahjong table in the room with cigarette ashes on it, the chairs had not been wiped, and the paper towels in the bathroom had not been replaced. When I asked the owner of Yipinju to change rooms, he said he had no room without raising his head. Later, he asked her to get some freshener and ignored her. That's it, it's a very unsatisfactory accommodation experience. Everyone should pay attention to this situation.
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Response from Property: Are you crazy? You live in a bad place and come here to tell me that it's not my place. We have been here for 6 years and 70% of our customers are repeat customers. Please avoid our apartment next time.
Guest User
Tianmeng Two-Bedroom
Stayed in Feb 2024
Family
1 review
Outstanding
Posted on 24 Feb 2024
The room is very big and very comfortable. The facilities in the room are very complete. The key is that there is a shopping mall and the subway downstairs. It is very convenient for everything. It is very suitable for a family.
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Response from Property: Thank you for your review, welcome to visit again
Guest User
Menghun One-Bedroom
Stayed in Dis 2023
Business travelers
1 review
Outstanding
Posted on 19 Dis 2023
The house is nice, clean and tidy, and the location is very good. It's very close to Coast City and the subway station. The landlord's service is very considerate. It's worth coming back.
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Response from Property: Thank you for your review, welcome to visit again
Anonymous User
Menghun One-Bedroom
Stayed in Sep 2023
Travel with friends
1 review
Outstanding
Posted on 5 Sep 2023
Very satisfied, will come again next time
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Response from Property: Thank you for your review, welcome to come again
Guest User
Menghun One-Bedroom
Stayed in Dis 2023
Business travelers
1 review
Outstanding
Posted on 3 Dis 2023
Good experience, great environment, central location, convenient to go anywhere, the landlord is also attentive, enthusiastic and responsible, recommended
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Response from Property: Thank you for your praise, welcome to visit often
Guest User
Menghun One-Bedroom
Stayed in Nov 2023
Couples
1 review
Outstanding
Posted on 30 Nov 2023
Very satisfying experience. Very close to home. Convenient to check in. The landlord solved the problem quickly.
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Response from Property: Thank you for your good review, welcome back