Anonymous User
November 28, 2023
The following situations all have pictures and videos. Everyone can avoid pitfalls by themselves.
1. The room type is not provided according to the Ctrip order! I booked a three-bed room and was told that the small room was not allowed to be used, and only two rooms with two beds could be used, see the picture.
2. There are problems that are extremely difficult to solve, which wastes time! Delays the trip! It greatly occupies the time cost of guests! When I checked in, I found that the door could not be locked. They said they would come to solve it in a few minutes. All our luggage went upstairs for the elderly to check in and rest. As a result, the repair took more than 4 hours and could not be solved. In the end, the broken lock was left overnight. Waiting for the lock to be repaired, the car could not be driven away, and a parking fee of 40 yuan was generated. Solve it yourself! During the period, I repeatedly entered and exited without permission and searched the drawer for the key! I asked to change the room and only the three-bed room was changed to a two-bed room, and no refund was given! The attitude was bad. I told her that she would cooperate with the refund. If you want to complain, you can do it!
3. Parking in the community is extremely expensive, 10 yuan/hour, and 200 yuan overnight! As shown in the picture. Basic supplies are not fully provided, there are no towels, a large number of sheets and quilts are hung on the balcony, and the toothbrush cup is moldy, etc.
Bad reviews are sent according to the facts.
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