To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.1
Service4.3
Cleanliness4.1
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All reviews(452)
Positive reviews(406)
Reviews with photos/video(208)
Friendly front desk staff(50)
Well designed(17)
Close to metro(16)
Good Internet(12)
Amazing natural light(10)
Convenient public transportation(7)
Excellent room layout(6)
Negative reviews(46)
Ben Wong Ting Chong
Guestroom
Stayed in Aug 2024
Travel with friends
8 review
3.2/5
Posted on Aug 5, 2024
Noce location, some room facilities were broken, not very clean.
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Guestroom
Stayed in Jul 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Jul 29, 2024
Very good Service , 5 Star !
Donglaixiwang
Guestroom
Stayed in Nov 2023
Couples
10 review
5.0/5
Outstanding
Posted on Nov 6, 2023
Very nice ,l Will very happy of this hotel service very good thx
JovanJovan
Self-Enjoyment Double Bed Room With Private Bathtub
Stayed in Aug 2024
Couples
17 review
4.0/5
Very Good
Posted on Aug 12, 2024
Nice decorations in the room
Anonymous User
Stayed in Feb 2023
Couples
4 review
5.0/5
Outstanding
Posted on Mar 1, 2023
Think you have a good time
Guest User
Guestroom
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Oct 15, 2024
The room is very clean, the sanitation service is very good, the service of the front desk lady is very good, I often stay here, and I will come again next time. The location is good~
Original TextTranslated by Google
6/8
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Mark87 TL CHAN 720
Self-Enjoyment Double Bed Room With Private Bathtub
Stayed in Sep 2024
Solo travelers
18 review
4.0/5
Very Good
Posted on Sep 23, 2024
The location of the hotel is acceptable. The only regret of my stay this time was that I didn't get the most unique room in the list. There are convenience stores, small supermarkets and restaurants nearby.
Original TextTranslated by Google
Guest User
Guestroom
Stayed in Aug 2024
Solo travelers
5 review
4.0/5
Very Good
Posted on Aug 22, 2024
Everything is good, but the address is not written well, and the note next to the store name (Diwang Building Vientiane City Store) is simply misleading⋯⋯ ☹️☹️☹️
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Guestroom
Stayed in Aug 2024
Other
81 review
1.0/5
Posted on Aug 18, 2024
房子非常差,没有人維修,破爛,舊。
TV 和Wifi更不堪。職員叫我用自已wifi,因為房間wifi 差,根本不能看節目。
The room is in very poor condition, no one has maintained it, it is dilapidated and old.
TV and Wifi are even worse. The staff asked me to use my own wifi, because the wifi in the room was poor and I couldn't watch programs at all.
Original TextTranslated by Google
Guest User
Self-Enjoyment Double Bed Room With Private Bathtub
Stayed in Jul 2024
Other
30 review
5.0/5
Outstanding
Posted on Jul 22, 2024
The first time I went to this Swan Love Luohu branch, it was not bad. The location is very good. It is located at the intersection of Baoan South Road and Honggui Road. The lobby of Shengang Haoyuan Building is at the sixth floor. The front desk is right at the elevator. The subway entrance is not very close, but not far away. 700 meters is not far away. It is impossible to say that it is the hotel. That would be too fake, haha. The main thing is that it is easy to find. Just walk straight along Honggui Road and Baoan South Road. The lobby of Swan Love is very spacious and grand. When I came, there were many people and the front desk was busy, but they saw me and asked me to sit on the sofa for a while. It was very good and polite. They didn't ignore me because they were busy. I booked a room with a bathtub and a projection screen. After checking in, the front desk also said that there was a customer service contact and WIFI account and password on the back of the room card. There was also the hotel's takeaway address below, haha, which saved me from looking for it. It was really good. After entering the room, I felt pretty good. I saw the big bathtub at a glance. It was very conspicuous. I inserted the card and found that it was automatic curtains. It was very good. In addition, the front desk can still call the smart voice control Xiaodu to control the curtains, lights, screen projection, and music. The big projection screen is also great. Watching movies is very fast. It can also support mobile phone projection. There are also disposable items in the room, which are very sturdy. Because it is a room with a bathtub, a disposable bath bag is also given. The hygiene of the room is also very good. No dirt, hair, or dust was found. The sofa is also very soft. It is very good. I need an extra pair of disposable slippers at night, which are also brought quickly. The experience is very good. I will bring friends to stay with me next time
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Smart Queen Room
Stayed in Jul 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jul 18, 2024
I've been here many times and still think this is good. Every time I come to this store with my friends, I can give it 5 stars just for the service attitude. Other things cannot be said to be perfect, but at least they are slowly improving, and the privacy is very good, basically there will be no other big problems, and the front desk is very friendly, they often greet us when they come, and they also greet us when they check out, just like old friends, haha, the rooms are pretty good, the disposable items are very complete, shampoo, shower gel, conditioner, etc. are also quite easy to wash, and my favorite is the super large projection screen, every time I book a smart projection room with friends, and the super large makeup mirror is very clear, you can see that the aunt has wiped it clean, there is also smart voice-controlled Xiaodu, and the hotel is close to Luohu Port, it is convenient to go anywhere, I often go to Dongmen with friends for a walk and come back to rest, the hotel also has free parking, but there are not many locations and it is not easy to find, but this is almost the case in Luohu here, the key is that the price is not very expensive, it is worth it.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Anonymous User
Guestroom
Stayed in Jul 2024
Couples
37 review
5.0/5
Outstanding
Posted on Jul 6, 2024
I came here directly after accidentally seeing this store. The transportation is very convenient. You need to take the elevator to the sixth floor at the front desk. There is a traffic light intersection downstairs. The subway entrance is not very close but not far away. Walk straight along Honggui Road for about 700 meters and you will reach Hongling Exit H. It is very close to Dongmen, which is convenient for shopping at Dongmen. It is also very close to Luohu Port Shenzhen Station. I asked the front desk lady where to go and she recommended the scenery to go to Xianhu Botanical Garden, Lianhuashan Park, and Shenzhen Bay. The hotel front desk is on the sixth floor. The lady said that there are small items at the front desk for free, such as iodine, Band-Aids, facial cleanser, makeup remover wipes, bath bags, care bags, masks, disposable rubber bands, toothpicks, and a self-service free washing machine on the sixth floor. The room is very nice. The front desk also upgraded my room type. The room has a 100-inch large projection screen and smart Xiaodu. I booked a bathtub. The square bathtub is big enough for three people. The soundproofing is also okay. There is a main road outside the window, and there is basically no sound at night. I woke up at noon and was very satisfied. I wanted to stay for another day, but time is tight. I will come to this hotel next time. Great!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
ms.lung
Self-Enjoyment Double Bed Room With Private Bathtub
Stayed in Jun 2024
Couples
8 review
1.2/5
Posted on Jul 5, 2024
It was the first time in my life that I saw a hotel room that I wanted to leave. Maybe it was because there was no service when I was eating noodles. I went there at 4pm and was told that there were no rooms yet. They said that the room I booked had a long stay. I waited for more than 30 minutes and was told that there is only one available now. Do you want a room?
We were taken to a room with a big picture hanging on it. It was uncomfortable to look at. My husband said forget it and others said there was no room. After closing the curtains, we found that there were almost no lights in the room. There was only a red chandelier. How could we live there?
I went to the front desk and saw another room full of mirrors. She said it was okay and then reluctantly checked in. There were also a lot of mirrors in the room. I was told before that there was only one room left? ?
It’s also very far from the subway station. I will definitely never come here again.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Themed Suite
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 16, 2024
There are many places to eat near the Swan Love Hotel. There is a Fanlou morning tea on the second floor, and a foot bath on the third floor. Then there are many food and drink shops outside. You can go out and play before going to bed at night. They are all very close. A little further away is Dongmen Old Street and the Mixc Kingkey Baina large shopping mall. It is also very convenient to take the subway. It takes about 7 or 8 minutes to walk to Hongling Station H Exit and C2 Exit. The Grand Theater is farther away. The hotel is at a crossroads, so it is very convenient to take a taxi. The hotel lobby is on the sixth floor of Shengang Haoyuan Building. The lobby is quite large, and there are sofas to rest. The room is the only theme suite room on the fifth floor, Room 519. The room is very large and consistent with the picture. It is a cave, very strange and rare. I felt a little scared when I first entered, but when I turned on the light, I felt, "Wow, it's great! The colorful primitive cave room has a small stone table. There is a voice-controlled Xiaodu and a bathtub in the room. The bathtub is in a hollowed-out cave, which is very novel. There are also colorful lights and many flowers and plants in the room. The shape of the cave is really unique. There is also a double swing in the room, which can be used for living and playing. It is awesome. I took a lot of photos. It is really worth checking in.
Original TextTranslated by Google
6/7
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Anonymous User
Guestroom
Stayed in Jun 2024
Other
1 review
5.0/5
Outstanding
Posted on Jun 18, 2024
It's at a crossroads, and it's very convenient to get a taxi anywhere. Just go downstairs. The hotel lobby is in the building of Shengang Haoyuan Mingshangge. There is more than one hotel. There is Fanlou Morning Tea on the second floor, foot bath on the third floor, and billiards and chess on the seventh floor. It's raining recently and you don't want to go out. You can play in the building without going out. I looked at the hotel room, which is quite good. I booked a smart king-size bed room. There are many types of rooms. I added the hotel customer service to select photos and chose another one. It's very good, with a large space. The window is close to the community, so you can't hear the sound of cars, so it's not so noisy. It's a big projection screen, and it's very good for watching movies. Satisfied, it was very blurry, I called the front desk to help, and they came immediately. The service was very good, the toiletries smelled good, and the disposable products were very complete. I turned on the hair dryer and it suddenly stopped working. I asked the front desk and they said it was overheating protection. It worked after about two minutes. I can keep it on and it's fine. Haha, I took it directly to the front desk when I checked out. Before leaving, I took a bottle of water from the front desk and they didn't say I would charge for it. There may be some flaws, but the service attitude is very good. I want to be in a good mood when I go out. I am willing to give them this good review. I hope it will be better next time I visit the store
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!