Joy Lai Hotel (Nanshan Subway Station) Guest Reviews
4.5/5
Good
654 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(654)
Positive reviews(634)
Reviews with photos/video(220)
Many amenities(57)
Convenient parking(53)
Easy to get around(51)
Friendly front desk staff(45)
Close to metro(25)
Perfect for business trips(13)
Good Internet(6)
Stayed multiple times(5)
Negative reviews(20)
Edward Curtain
Budget Queen Room
Stayed in May 2023
Business travelers
81 review
3.0/5
Posted on Jun 21, 2023
Convenient location and good value. The rooms windows face into a vacant hallway. No natural light. Please note.
Response from Property: 簡簡單單幾個字,是滿滿的信任,是穩穩地幸福,別人拿不走,也擦不掉的成就感,喜歡的是您輕敲鍵盤時敲出關於認可的所有字眼,祝您生活愉快!!
junming
Budget Queen Room
Stayed in Sep 2023
Business travelers
93 review
5.0/5
Outstanding
Posted on Oct 5, 2023
goooooood
Response from Property: .看到客官簡單而又深厚的好評真的是好激動呢,出行在外要的就是一份舒心,要的就是一份親切,要的就是一份温馨,因為這也是我們的心願,願來到喜悦來每一個人都是開心的! 您的滿意就是我們的追求!期待您的再次光臨。
Evanlovestravel
Family-friendly 2-bed Room
Stayed in Sep 2024
Family
7 review
2.5/5
Posted on Oct 26, 2024
It takes 10 minutes to walk from the Nanshan subway to the hotel, even longer if you are carrying luggage.
When I made the reservation, it was said that I could check in at 1 pm. When I arrived at 5 pm, I was told that the room was not ready yet and I would have to wait for half an hour. After waiting for half an hour, they said 5 minutes, and then they said 5 minutes, and then they said 10 minutes, and then they said 10 minutes, and then they said 10 minutes... I started to feel unhappy, and then they said they could let me stay until 5 o'clock in the afternoon of the next day. house. Anyway, after waiting and waiting, I finally checked in at 6:10 pm.
I told them not to use smoking rooms because my family has asthma. As soon as the door opened, there was a smell of cigarette smoke. It must have been the hotel manager. A lady said it smelled of betel nut, not cigarette smoke. Well, whatever you say is what it is. When I entered the room, the floor was still wet and had just been mopped. It was said that the previous tenant checked out at 3pm. I just want to ask, even if I reserve a room in advance, do I need to wait until I come to check in to clean the room? It was super hot and stuffy at the front desk, and I felt upset just sitting there.
The room is small. The family room booked can only accommodate one large suitcase, so there is not much space.
The bathroom tiles were cracked and I almost pierced my feet. Water damage everywhere.
The good thing about this hotel is that it has a washing machine and dryer (although I haven't used it yet), a kitchen (but it can't cook), and you can also receive express delivery.
I don’t know if this price is reasonable in Shenzhen? Choose carefully according to your needs.
Anyway I won't stay here again.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for staying at Nanshan Metro Station Joyland Hotel and sharing your stay experience. The hotel is more than 600 meters away from Nanshan Station. If you have any questions when booking a room, you can call the front desk and we will answer it in detail. Postponement I'm really sorry for missing your check-in time. Thank you for your understanding. There are quite a few rooms in the hotel. I was temporarily unwell and asked for leave that day, which resulted in a shortage of room supply. It was indeed the hotel's negligence and it also helped you delay your check-out time. We will try our best to help you in the future. Strengthen the management of guest rooms. You mentioned that the room smelled of cigarette smoke, etc. At that time, we told you that if you were not satisfied with the room type, you could apply for a refund in the Ctrip backend. You said that it was too troublesome to cancel the order. We said at that time that we would help you with the refund. You I am not willing to apply for a refund. We have done our best to serve you and try our best to satisfy all customers. However, conditions are limited and the hotel's quality cannot be compared with star hotels. The hotel facilities do not have a kitchen. Please understand clearly. The apartment hotel has a kitchen. It is recommended that you call the hotel first to inquire clearly next time to avoid being dissatisfied after check-in. Thank you for your valuable opinion. There are all kinds of food, drink and entertainment around the hotel: Tianhong, Huanxi Song; adjacent to Coast City and Nanshan Maoye, it can meet your various shopping needs. Thank you again for your support and look forward to your next visit. I wish you success in your work and a happy life! ! !
Guest User
Cozy Queen Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 21, 2024
The room is clean and comfortable. There is free parking, free wifi and free laundry and drying service.
Original TextTranslated by Google
Response from Property: Dear customer: Hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Liuyoulaofengzi
Special Single Room
Stayed in Mar 2024
Business travelers
23 review
5.0/5
Outstanding
Posted on Apr 19, 2024
The price is totally worth it in Nanshan, Shenzhen. It is clean and tidy, with parking lot, laundry room, disinfectant and laundry detergent are all available.
Original TextTranslated by Google
Response from Property: Dear customer: Hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Guest User
Special Single Room
Stayed in Mar 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The room is clean and tidy, with complete facilities and normal water pressure. Good front desk service
Original TextTranslated by Google
Response from Property: Meeting is destiny. We cherish the first meeting with every guest and try to satisfy, surprise and even move you. We are very happy to receive your good comments and look forward to meeting you next time.
Anonymous User
Cozy Queen Room
Stayed in Feb 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 12, 2024
I am satisfied with the service of this hotel. Every employee of the hotel is very polite and greets everyone when they see them. Parking is very convenient, and there is a parking space at the door. It is clean and tidy as soon as you step into the lobby. There is wireless coverage in the whole building. The guest rooms are very warm, clean and tidy. They are of high quality, intimate and comfortable. The hotel has a superior geographical location, Shenzhen Central Business District, Line 11/12, and prosperous surrounding businesses. The transportation is convenient, and the subway entrance can be reached on foot. The transportation is extremely convenient. The room price is affordable and the cost performance is very high. It is definitely worth the money to stay here. Next time I will bring my family and friends to stay here. It is a good choice for parent-child travel!
Original TextTranslated by Google
Response from Property: Thank you very much for your good comments on our hotel. We are very happy to provide you with a satisfactory accommodation experience. We will continue to work hard to provide better services to every guest.
Guest User
Budget Queen Room
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 26, 2024
The hotel is comfortable and clean. Free parking is available. There are many restaurants nearby. The room aunt is friendly. I will come here again next time.
Original TextTranslated by Google
Response from Property: We are extremely delighted to receive your affirmation. In the days to come, we will continue to improve our quality services so that you can have a brand new stay experience every time you come. With a die-hard fan like you, I believe that there will be more surprises when you come to the hotel. See you soon.
Anonymous User
Deluxe Queen Room
Stayed in Feb 2024
Couples
41 review
5.0/5
Outstanding
Posted on Mar 21, 2024
The hotel is close to Nanshan subway station, with convenient transportation. It is very convenient for traveling and doing business. There is a food street at the door, which is very convenient for eating and traveling. The service is very considerate. I stayed for two days. The hygiene was very clean. I saw a little blood stain on the bed from scratching the skin, but I didn't take it seriously. When I came back, I found that all the sheets had been changed. I felt warm! Thank you for your home-like service! I will come again next time!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to leave a five-star review for our hotel. We are deeply honored. Your satisfaction and encouragement are our driving force. We look forward to seeing you again.
Anonymous User
Cozy Queen Room
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 19, 2024
The room is clean and tidy. The service attitude is good. The front desk attitude is OK. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to leave a five-star review for our hotel. We are deeply honored, and your satisfaction and encouragement are our driving force for progress.
Guest User
Cozy Queen Room
Stayed in Feb 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on May 1, 2024
Environment: It is close to Exit H of Nanshan Metro Station, about five or six minutes' walk away. The environment is very good and the room is not noisy. Service: The front desk service is very good. Any needs will be met in time, and you will be notified in advance whether to extend your stay. Since I often travel on business, this is the hotel I stay in most often. It has a high cost-effectiveness and good hygiene!
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for staying at Joy Hotel (Nanshan Subway Station) and giving us a good review! Thank you for your recognition and recommendation of the hotel. We will continue to work hard to provide you with more thoughtful and comfortable services. All the hotel staff look forward to meeting you again!
Guest User
Special Single Room
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Apr 9, 2024
Good location, good rooms, affordable price, many convenient restaurants nearby
Original TextTranslated by Google
Response from Property: Just a few simple words, full of trust, steady happiness, a sense of accomplishment that cannot be taken away or erased by others. I like all the words of recognition you typed out when you tapped the keyboard. I wish you a happy life and smooth work! !
Fojicheng
Special Single Room
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 24, 2024
The facilities are complete, the rooms have independent wifi and free parking.
Original TextTranslated by Google
Response from Property: Thank you very much for your good comments on our hotel. Your recognition is our driving force for progress. We will continue to improve the hotel facilities and services to make your next stay more comfortable.
Guest User
Special Single Room
Stayed in Feb 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 21, 2024
Very comfortable, will come again next time, the service is very good
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to leave a five-star review for our hotel. We are deeply honored. Your satisfaction and encouragement are our driving force. We look forward to seeing you again.
Guest User
Special Single Room
Stayed in Feb 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Mar 15, 2024
Good service attitude, nice environment, will come again next time
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to leave a five-star review for our hotel. We are deeply honored, and your satisfaction and encouragement are our driving force for progress.