Vienna Hotel ( Guanlanhu station Shanshui Tianyuan)

Vienna Hotel ( Guanlanhu station Shanshui Tianyuan) Reviews

Vienna Hotel ( Guanlanhu station Shanshui Tianyuan)

No.108 Guanping Road, Longhua District, Shenzhen, Guangdong, ChinaView Hotel Details
Vienna Hotel ( Guanlanhu station Shanshui Tianyuan)
Vienna Hotel ( Guanlanhu station Shanshui Tianyuan)Vienna Hotel ( Guanlanhu station Shanshui Tianyuan)Vienna Hotel ( Guanlanhu station Shanshui Tianyuan)
Check available rooms for your travel dates
We Price Match
1 night

Vienna Hotel ( Guanlanhu station Shanshui Tianyuan) Guest Reviews

4.6/5
Very Good
969 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
Filter by:
Sort by:
All reviews(969)
Positive reviews(941)
Reviews with photos/video(101)
Classy environment(89)
Friendly front desk staff(59)
Awesome amenities(45)
Delicious breakfast(39)
Convenient parking(27)
Average sound insulation(21)
Tasty coffee(9)
Convenient public transportation(6)
Negative reviews(28)
Guest User
Superior Room (Double Bed)
Stayed in Jun 2024
Couples
1 review
3.0/5
Posted on Jun 16, 2024
So far so good
Quentin
Superior Room (Double Bed)
Stayed in Aug 2021
Business travelers
36 review
3.2/5
Posted on Sep 22, 2021
No as good as other Vienna hotels. TV was not working well. Seemed overpriced
Guest User
Superior Room (Double Bed)
Stayed in Dec 2023
Family
7 review
2.5/5
Posted on Dec 27, 2023
I originally thought it was a non-smoking hotel, but when I checked in, I realized it wasn't there. I only saw a notice posted there. The sound insulation equipment is poor. Even with the windows closed, I can hear the sound of cars outside and the dripping sound of the air conditioner outside. The room was not upgraded for us.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support to Vienna and your valuable opinions. I am very sorry for the unpleasantness it has caused you. We will make improvements in time for the problems you have reported. Your praise will be an appraisal of our growth. We hope that next time You will have a different feeling when you stay. I wish you a happy life, thank you!
Guest User
Superior Room (Double Bed)
Stayed in Dec 2023
Business travelers
14 review
1.5/5
Posted on Dec 6, 2023
I feel like I'm a bit of a loser in giving these 2 points. Vienna's brand premium is becoming more and more serious. For a price of almost 200, I was given a small room of about 10 square meters. The floor drain in the bathroom was very slow to drain water. When I took a shower, the water started to flow. As a migrant worker who travels for a long time, I originally wanted to book a better hotel, but who knew that it was not even as good as a 7-day hotel, and their 7-day price is much cheaper than yours.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing to stay at Vienna Hotel Guanlan Guanping Road Xintian Branch and taking the precious time to give us a sincere review. We sincerely apologize for the bad experience caused by the hotel. The room you proposed is relatively small. It is recommended that if you are not satisfied with the room after checking in, please call the front desk as soon as possible. We will serve you 24 hours a day. Or you can ask the front desk to upgrade your room type before you check in. We will upgrade the room type for you as soon as possible when we have a room. The hotel We have deluxe rooms, which are as comfortable as business rooms. The space is large and you can live more comfortably. We may suggest that you book a more deluxe room next time. We deeply apologize for bringing you a bad experience and welcome you next time. Check-in experience, thank you again for your feedback, and wish you a happy life!
Guest User
Superior Room (Double Bed)
Stayed in Apr 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on May 1, 2023
It's good, but the price is a bit expensive, and the transportation is convenient. It's next to the bus station, and there's a community opposite where you can eat Environment: comfortable fully equipped Hygiene: tidy Service: good service attitude, polite and enthusiastic
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for staying at Vienna Hotel Guanlan Guanping Road Xintian Branch, and for giving us comments in spite of your busy schedule. We will continue to work hard and strive to give every guest a comfortable and beautiful stay experience. We look forward to your support Supervision and suggestions, I wish you smooth work and happy life!
Anonymous User
Superior Room (Double Bed)
Stayed in Apr 2023
Business travelers
1 review
1.0/5
Posted on Apr 17, 2023
There are two things to highlight ❗️ Hygiene: Hygiene is really worrying. There is a yellow spot on the toilet seat in the bathroom. I don't know if it is from urine stains. In addition, the toilet smells bad. The sheets and quilt seriously doubt whether there are a lot of bacteria and fleas in them. On the second day after I stayed, 6-7 small red packets appeared on my skin. ❗️Facilities: The facilities are old and there are prints in many places, including desktops, chairs, coffee tables, and bedside tables ❗️❗️There is one more thing to say: the room I live in doesn't have the do-not-clean sign, which caused the cleaning lady to go in directly when I was not in the room, and throw away all my towels and toothbrushes after cleaning Yes, and I didn't leave me a new one, which made me a little speechless Service: The breakfast is very simple, not so rich, and the restaurant is relatively small. The taste of the dishes provided is mediocre
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing to stay at Vienna Hotel Guanlan Guanping Road Xintian Branch and taking your precious time to give us a sincere review. We apologize for the bad experience caused by hotel problems. We are sorry for your room odor problem. We have communicated with the guest room department for the first time and provided detailed hygiene training for the waiters. At the same time, the management strictly implements the three-level ward round system to ensure that every customer can live comfortably. Every room in the hotel is equipped with a landline. If you have any needs, you can directly dial "0" to call the front desk. We are at your service 24 hours a day. In addition, the hotel provides free parking service, and regularly offers continuous stay promotions. Welcome to experience your next stay. Thank you again for your feedback. wish you a happy life!
Guest User
Deluxe Room (Double bed)
Stayed in Jul 2023
Family
4 review
1.0/5
Posted on Jul 23, 2023
I usually don't give reviews. The reviews are either very good or very bad. Unfortunately, this time I had a very bad experience. When I first entered the room, I found Xiaoqiang (the real Xiaoqiang, a German scythe). After he was beaten to death, I asked to change rooms. The soundproofing of the hotel is extremely poor. The most torturous moment came after changing rooms. It was expected that the front was close to the roadside, but I never thought that the sound from the room opposite could be so clear. It can be said that it is quite clear. Because there was no door, the adults and children in the rooms opposite were all night owls, and they were still noisy at five or six o'clock (they didn't need to sleep). I called the front desk several times to complain and asked them to remind them. , I have to control the volume late at night, but it has no effect at all; talking about the guest room phone is also frustrating, it always rings for tens of seconds, and then is transferred to the main station or extension before someone answers (I don’t know what the mechanism is, I can’t figure it out anyway) Yes, it happened ten times at different times); the breakfast is also very average, just don’t have any expectations anyway. Fortunately, the breakfast is redeemed with Ctrip points, so you don’t need to spend extra money, otherwise you will lose a lot; Overall, it’s a very poor experience
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for taking the time to review our hotel in Vienna! We are deeply sorry for your experience during your stay at the hotel! Sorry, we did not bring you a satisfactory experience. In response to the issues you stated, we immediately trained our service staff and conducted three-level inspections on all rooms to resolutely prevent similar things from happening and strive to give you and all guests a satisfactory stay experience. At the same time, we are very sorry for not being able to create a good sleeping environment. After receiving your feedback, the hotel will call the guest room as soon as possible to remind them. In addition, the hotel can provide free earplugs for guests with light sleep. If you come here next time , we will definitely arrange a better and relatively quiet room for you. If you have any questions about the room during your stay, please call the front desk. We have staff on duty 24 hours a day to solve it for you in time. At the same time, in order to improve customer satisfaction, the hotel provides customers with personalized services such as breakfast packaging and sweet spring drop-off. We look forward to your visit again. ! If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Deluxe Room (2 beds)
Stayed in Jul 2023
Business travelers
3 review
2.0/5
Posted on Jul 20, 2023
The service is very good, but the others are too bad. The price is 248R and the bathroom is too small! You can't even turn around while taking a shower, like a refugee house in Hong Kong... the toilet is maybe 5 square meters... the shampoo and shower gel used is wholesale cheap hotel type... there is no conditioner... the room smells bad . .Turn on the air conditioner for five minutes before entering the door... The worst thing about Vienna, I even thought it was a fake... It is recommended to choose international ones, these are really unreliable and uncomfortable to live in! Like Hong Kong's Snail House...
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing to stay at the Vienna Hotel Guanlan Guanping Road Xintian Branch. We deeply apologize for the bad experience caused by the hotel problems during your stay. We will try our best to improve it. We hope for your understanding. Thank you again for your feedback. Wish you the best. Enjoy your life!
Guest User
Deluxe Room (2 beds)
Stayed in Jun 2023
Couples
1 review
2.7/5
Posted on Jun 5, 2023
The location is relatively remote and there are no attractions or places to visit nearby. There was a smell of cigarette smoke when I first entered the room. I turned on the air conditioner for a while and got used to it. There are no facilities. The room only provides two bottles of water, 4 tea bags, and no coffee. It is a bit inconvenient for me who drinks coffee every day. The breakfast was not good and there was no coffee provided. But it doesn't matter if it's just for one night.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing to stay at Vienna Hotel Guanlan Guanping Road Xintian Branch and taking the precious time to give us a sincere review. We deeply apologize for the bad experience caused by the hotel. We have already addressed your questions for the second time. The room attendants were trained on detailed hygiene, and all rooms were regularly opened for ventilation. At the same time, the management strictly implemented the ward rounds system to ensure that every customer has a comfortable stay. In addition, the hotel front desk provides free freshly ground tea. Coffee, thank you for your valuable opinions. We will definitely redouble our efforts to do better. We sincerely invite you to join Jin Jiang as a member. Not only can you enjoy member discounts at all Jin Jiang brand hotels, but you can also get free breakfast and late check-out. At the same time, you can enjoy membership points and other rights. All hotel staff look forward to your visit again to check whether we have made improvements. I wish you a happy life!
JX2020
Deluxe Room (2 beds)
Stayed in May 2023
Business travelers
16 review
5.0/5
Outstanding
Posted on May 8, 2023
A satisfactory business trip, the room is clean, the service attitude is very good, the surrounding environment is good, and the parking is convenient. The breakfast is rich, hygienic, varied and tastes good.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Your evaluation nourishes my heart like sunshine and rain. I love you. On behalf of the hotel, I express my most sincere wishes to you. I look forward to seeing you often at home!
Jianyangtaozi
Deluxe Room (Double bed)
Stayed in Apr 2023
Business travelers
10 review
5.0/5
Outstanding
Posted on Apr 15, 2023
The room is clean and tidy. The room is close to the main road. It is a little noisy at night. The air conditioner is powerful and quiet. The only thing is that the wireless network is not very strong and often disconnects
Original TextTranslated by Google
Response from Property: Dear guests: Hello! It is a kind of fate to meet you in the vast sea of people. We cherish every opportunity to meet you and always hope to show you the most perfect side. We hope that our environment and service will be a good part of your journey. remember. Looking forward to meeting you again!
Guest User
Deluxe Room (2 beds)
Stayed in Jun 2023
Business travelers
9 review
4.2/5
Very Good
Posted on Jun 17, 2023
It's a bit old, and the facilities and renovations can't keep up with the pace.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for staying at Vienna Hotel Guanlan Guanping Road Xintian Branch and leaving us a review despite your busy schedule. We will continue to work hard and strive to give every guest a comfortable and beautiful stay experience. We look forward to your stay. Supervision and suggestions, I wish you smooth work and a happy life!
Guest User
Deluxe Room (Double bed)
Stayed in Apr 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 15, 2023
The room is clean and comfortable, Quiet and good service, Will continue to choose next time.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your support and recognition of our services all the time. As long as you like it, this place will always be your home. All the staff of Vienna Hotel Guanlan Guanping Road Xintian Branch look forward to seeing you often, and wish you a happy life!
Anonymous User
Superior Room (Double Bed)
Stayed in Jun 2023
Business travelers
76 review
3.0/5
Posted on Jun 27, 2023
The bathroom shower handle is broken and cannot be hung securely.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing to stay at the Vienna Hotel Guanlan Guanping Road Xintian Branch. We deeply apologize for the bad experience caused by the hotel problems during your stay. We will try our best to improve it. We hope for your understanding. Thank you again for your feedback. Wish you the best. Enjoy your life!
Guest User
Superior Room (Double Bed)
Stayed in Dec 2023
Business travelers
9 review
5.0/5
Outstanding
Posted on Dec 16, 2023
The room is hygienic and clean
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and leaving your valuable comments. We have been committed to creating a warm home for you. Your comfortable stay is our highest pursuit. We look forward to your visit again.