IU Hotel

IU Hotel Reviews

IU Hotel

Floor 1-3, Futian Port Commercial Plaza, Yuheng Road, Shenzhen, ChinaView Hotel Details
IU Hotel
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编组 10
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1 night

IU Hotel Guest Reviews

4/5
Very Good
992 review
Verified reviews
Location4.1
Amenities3.9
Service4.1
Cleanliness4.0
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All Reviews(992)
Positive reviews(881)
Reviews with photos/video(93)
Convenient location(88)
Easy to get around(74)
Friendly front desk staff(35)
Close to metro(35)
Large rooms(32)
Average sound insulation(28)
Many dining options(22)
Good Internet(9)
Negative reviews(111)
HoJohnson
Cozy Double Room
Stayed in Jan 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 12, 2024
Room service need more faster.
KWAN KIN
Super Room (2 beds)
Stayed in Apr 2023
Family
21 review
2.7/5
Posted on May 28, 2023
Very good location, excellent facilities with own access , good place to stay .
Guest User
Cozy Double Room
Stayed in Apr 2024
Solo travelers
36 review
4.0/5
Very Good
Posted on Apr 21, 2024
ok not too bad
Guest User
Cozy Double Room
Stayed in Aug 2023
Family
9 review
5.0/5
Outstanding
Posted on Aug 20, 2023
xiechengfuwuhao
Guest User
Super Room (Double bed)
Stayed in Feb 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Mar 4, 2023
Very good next time go go go
Maps
Cozy Double Room
Stayed in Mar 2024
Solo travelers
13 review
3.7/5
Posted on Apr 5, 2024
The cleanliness is average. The countertops are still dirty after being wiped many times. The water pot and granule storage rack are covered with dust. There are dead insect corpses on the ceiling. The sound insulation effect is average. There are still people ordering takeout at 2 o'clock in the evening. It can be seen clearly. I heard someone knocking on the door. I was in a non-smoking room but I smelled smoke all night long. The main reason may be a problem with the split air-conditioning fan, because the smoke smell is obviously coming from the air-conditioning. I have never tried to use a TV with a TV in a hotel. I turned it on without using the remote control, but I thought I didn’t see the remote control.
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Anonymous User
Super Room (Double bed)
Stayed in Mar 2024
Solo travelers
12 review
2.5/5
Posted on Mar 24, 2024
The service is very good, but I really can't complain about the cleanliness this time. The other rooms I stayed in before were also very clean. This time I thought I would spend more money to get a room with a window that would be more comfortable. Who knew the cleanliness was very poor? The kettle is full of dust. (Although it is not used, it is uncomfortable to look at.) The wallpaper is a bit tattered. The bathroom has not been cleaned. There is still soap used by the previous guest. The water outlet is full of hair. It is far away from the elevator entrance. 😒 I thought it was too late to check in so I didn’t change rooms.
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Response from Property: Dear guest, thank you very much for choosing to stay at our hotel and sharing your stay experience. We sincerely apologize for the problems you encountered during your stay and that our service did not meet your expectations. We have conducted a comprehensive inspection and rectification of the issues you mentioned to ensure that the next guests can enjoy a better stay. We will pay more attention to details, improve service quality, and ensure that every guest can feel our sincerity and care. At the same time, we will also carefully analyze and summarize your feedback to better improve our services. Thank you again for your feedback and we look forward to seeing you again.
K.LPW
Cozy Double Room
Stayed in Mar 2024
Couples
32 review
3.7/5
Posted on Mar 11, 2024
This is my first time staying at IU Hotel, which is 3-5 minutes walk from Futian Port. The location is very convenient. There are restaurants, convenience stores and supermarkets on the ground floor of the shopping mall and nearby. Although the room is not big, the beds are comfortable. The worst thing is that it is a There is a strong cigarette smell when the air conditioner is turned on. I hope it will improve in the future.
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Response from Property: Dear guest: First of all, thank you for informing us about the problems you encountered during your stay at our hotel. We regret that we did not meet your expectations and please allow us to express our sincerest apologies. We hope to have the opportunity to serve you better in the near future.
Fei
Boutique Double Room
Stayed in Feb 2024
Family
10 review
4.7/5
Amazing
Posted on Feb 18, 2024
It's close to the Lok Ma Chau Checkpoint, 10 minutes' walk away. It's a subdivided room hotel with average facilities and no sky. After checking in, you can clearly see the fire escape. The sound insulation of the room needs to be improved. Although it is a non-smoking room, we still smell smoke in the room, especially in the bathroom. There was also a peculiar smell from the sewage pipe in the bathroom.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our hotel. If you have any questions during your stay, please call the front desk or come to us directly. We will do our best to serve you. Your satisfaction is our pursuit. Welcome to visit again on another day. We will provide you with a more comfortable accommodation environment. We look forward to your visit again and wish you a happy life! !
享受旅遊人
Boutique Double Room
Stayed in Dec 2023
Family
7 review
4.2/5
Very Good
Posted on Jan 1, 2024
The hotel is in a good location, easy to find, close to Futian Pass, and easy to access. The front desk staff is polite, the facilities are average, and the TV signal is poor. The price is reasonable. There are many shops downstairs of the hotel, including restaurants and massages for tourists. All in all, a good experience!
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Guest User
Cozy Double Room
Stayed in Dec 2023
Family
9 review
4.5/5
Great
Posted on Jan 26, 2024
The location is very convenient. It takes about 5 minutes to walk from Futian Port, check in from the lobby, and walk to the hotel lift. I think it is about 20 meters away. There are many restaurant options below the hotel, and there are some payment facilities for children. Toothpaste, toothbrushes, towels are provided in the room, as well as clothes hangers.
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🌸dudanhuaxianzi🌸
Cozy Double Room
Stayed in Nov 2023
Family
22 review
5.0/5
Outstanding
Posted on Nov 21, 2023
Go out of Futian Port towards Yuncun Village. The front desk is at the entrance of the shopping mall. After registration, you can go to the room. There is a special elevator for the hotel in the middle of the shopping mall. Go up to the 3rd floor. I booked a double bed room. The room is so big and the environment is great. Yes, there is food, drink and entertainment in the shopping mall downstairs.
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Response from Property: Just for your praise, Xiao U's efforts are worth it. We work hard because we care, and we persist because of our dreams. I hope you can like and support Xiao U as always, and Xiao U will also be waiting for you where you are!
Anonymous User
Boutique Double Room
Stayed in Apr 2024
Solo travelers
29 review
5.0/5
Outstanding
Posted on May 1, 2024
The hotel service is OK. The front desk is efficient and attentive. The location of the hotel is authentic and convenient. There are many choices of restaurants nearby. It is within walking distance to Futian Port, which is convenient and fast The room is fully equipped and comfortable. A very comfortable night It’s a good choice near Futian
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獨行探索者
Cozy Double Room
Stayed in Apr 2024
Business travelers
69 review
1.7/5
Posted on Apr 25, 2024
The check-in staff at the front desk was very slow and not familiar with the operation. It took more than ten minutes to complete the check-in procedure. I asked questions and read them again and again. They were not professional at all and I didn't feel good.
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Guest User
Cozy Double Room
Stayed in Oct 2023
Other
1 review
5.0/5
Outstanding
Posted on Oct 24, 2023
The room was very clean, the location was easy to find, and the front desk staff was very friendly. It was a great experience. I will choose to stay here again next time I visit. Service: very good Hygiene: very clean Facilities: Very convenient
Original TextTranslated by Google
Response from Property: Seeing your good comments, my baby is already happy. Thank you for your support to Xiao U. Xiao U feels very happy to have your support and trust. We will continue to improve ourselves and strive to do better. Thank you. Meet you! Yibai wishes you a happy life and all the best in the days to come! Welcome your next visit