CNHŌL S Hotel (Shenzhen Futian Convention and Exhibition Center) Reviews

Response from Property: Dear guest,Thank you for your wonderful feedback! We're glad you enjoyed our nice bathtub, the good selection of breakfast, and our hotel's good location.We take pride in offering these amenities and features to enhance your stay. Our team will continue to work hard to maintain and improve these aspects to ensure every guest has a memorable experience.We hope to see you again soon for another enjoyable stay.

Response from Property: Dear guests,Thank you very much for your valuable comments and feedback! We are very honored that you can have a good time in our hotel and recognize our hotel's excellent location, spacious rooms, clean and tidy.We have always been committed to providing guests with a value-for-money accommodation experience, and always strive to ensure that every detail of the hotel can meet your needs. Your satisfaction and recognition are our greatest motivation and the goal we are constantly pursuing.We look forward to your visit again and continue to provide you with excellent service and comfortable accommodation.

Response from Property: Dear guest, thank you for taking the time to share your delightful experience at our hotel. We are delighted to hear that our staff has left a lasting impression on you with their "extremely friendly" demeanor and that you found your room to be "very spacious." We believe that a warm and welcoming atmosphere begins with our team, and we strive to make every guest feel right at home. We are thrilled to know that our efforts in delivering exceptional customer service have been recognized and appreciated by you. Furthermore, we are pleased that you found your accommodation to be spacious and comfortable. We understand the importance of a relaxing environment during your stay, and we keep this in mind when designing our guest rooms. Your satisfaction with the room amenities testifies to our commitment to providing an exceptional guest experience. Your positive feedback serves as a significant motivation for us and reinforces our belief that we are on the right track. Rest assured, we will continue to uphold our standards of excellence and strive to exceed your expectations every time you visit. We look forward to welcoming you back and creating even more wonderful memories for you.

Response from Property: Dear distinguished guest,We would like to extend our heartfelt thanks for your support and recognition of our hotel. We will keep on making unremitting efforts to provide you with even more outstanding services. Once again, we express our gratitude for your visit. We sincerely hope that you will have a pleasant and delightful life.

Response from Property: Dear guest,We are extremely delighted to receive your "Highly recommended" comment! Thank you so much for your recognition. We are committed to providing excellent service and a comfortable stay for every guest. Your recommendation means a lot to us and will inspire us to keep striving for better.We look forward to welcoming you back again soon.

Response from Property: We appreciate your compliment! Keeping the hotel good and clean is our top priority. We look forward to seeing you again for another great experience.

Response from Property: Dear Mr. Yuan Wenqi,Thank you for taking the time to give us feedback on your stay at BBHOL S Hotel. We are very sorry to learn that your check-in experience has not met your expectations, which is completely inconsistent with the high-quality service standards that our hotel has always pursued.We are deeply sorry for your problem with the room arrangement. We deeply apologize for the great inconvenience this has caused to you and your family. We acknowledge that this is a mistake in our service and will immediately conduct an internal investigation to find out the problem and prevent similar situations from happening again.At the same time, we are willing to compensate for your accommodation experience. We will contact Trip.com to negotiate a reasonable compensation plan with you to ensure that your disappointment with this stay is properly dealt with.We attach great importance to your feedback and will regard it as a valuable opportunity to improve our services. We will strive to improve the quality of our service to ensure that every guest can enjoy a comfortable and pleasant accommodation experience.Once again, we deeply apologize to you and look forward to the opportunity to provide you with better service. If you have any other questions or need further communication, you are welcome to contact us at any time.

Response from Property: Dear guest,Thank you for your kind review. We are delighted to hear that you found our hotel very nice. We apologize for the inconvenience caused by the broken phone charger. We are glad that our staff could quickly deliver a new one within five minutes.Regarding the water pressure in the shower, we are happy that it met your expectations. As for the breakfast, we apologize that the western options were a bit limited. We will take your feedback into consideration and strive to improve our breakfast offerings to better meet the diverse needs of our guests.We look forward to welcoming you back again in the future and providing you with an even better experience.

Response from Property: Dear guest,Thank you for your review. We're glad you found our room spacious and clean and that our staff were pleasant. We apologize for the cigarette smell in the room despite your request for a non-smoking room. We will take steps to ensure better ventilation and odor control in the future.While we understand the inconvenience of not having a train station within easy walking distance, we're happy to hear that the proximity to a bus stop and the availability of inexpensive hire cars as well as the many eateries around were positive aspects for you.Looking forward to serving you again.

Response from Property: Dear guest,Thank you for your wonderful comments! We are delighted to know that you appreciate our hotel's location next to the local village, which offers a wide variety of local food. We also take pride in our friendly front desk service.We will continue to strive for excellence in providing you with an even better experience on your next visit. Looking forward to seeing you again soon

Response from Property: Dear Guest,We are delighted to hear that you had a pleasant stay with us. Thank you for your kind words about our location, room cleanliness, modern facilities, comfortable bed, and great shower. We look forward to welcoming you back again in the future.

Response from Property: Dear guest, we are extremely grateful for your kind words. It's a pleasure to know that you were impressed with our service, the room, and our staff. We are delighted that you enjoyed the spacious and modern accommodations, as well as the big tub. We look forward to welcoming you back again soon!

Response from Property: The beauty of the day begins with the praise of "hao" friends. Xiaohaojun is full ofenergy and continues to serve our lovely and kind "hao" friends wholeheartedly.Zhonghao S flagship store is a high-endbrand under the Zhonghao Hotel Group.We are committed to creating a new hotel concept of cultural business travel, light luxury and excellent living, and are pioneers of light luxury hotels. On the way to create light luxury, we explored the core business philosophy of 6B belonging to Zhonghao, exquisite quality, affordable price, simple design, pleasant atmosphere and warm service. Being able to get your love andsupport is the pride of Xiaohaojun, and it is also the pride of Zhonghao people. May we meet Zhonghao S flagship store again and spend the exquisite "hao" time together!

Response from Property: Thank you for sharing your feedback on your recent stay at our hotel. We appreciate your recognition of the overall good experience, the warm welcome you received from our front desk staff, and the good amenities we offer.We are glad to hear that you enjoyed our service and amenities. However, we are sorry to hear that you felt our prices were a bit higher compared to our competitors. We understand that pricing is an important factor for guests when selecting a hotel, and we are always working to ensure that our prices are competitive while still maintaining the high quality of our services and amenities.Thank you again for choosing our hotel and for taking the time to share your feedback. We hope to welcome you back again soon.