Atour Hotel Reviews
Atour Hotel
No.4012 Wuhe Avenue, Bantian Street, Longgang District, Shenzhen, Guangdong, ChinaView Hotel Details
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Atour Hotel Guest Reviews
4.8/5
Excellent
1495 review
Verified reviewsLocation4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1495)
Positive reviews(1478)
Reviews with photos/video(173)
Delicious breakfast(202)
Quiet & comfortable(154)
Friendly front desk staff(137)
Good sound insulation(110)
Convenient parking(53)
Clean bathrooms(34)
Excellent TV(16)
Tasty coffee(6)
Negative reviews(17)
Guest User
Executive Twin Bed Room
Stayed in Dec 2024
Family
3 review
Outstanding
Posted on Feb 1, 2025
Good and very good and go again. We had fun and there is conviennent store
Response from Property: Thank you dear friends for your full recognition of us! When we first met, it was like meeting an old friend. Atour Hotel advocates the neighborhood service of treating each other honestly and helping each other like neighbors. The highly praised bedding provides you with a comfortable sleep guarantee. A wide variety of buffet breakfasts will start a day full of energy for you. In the evening, there is also a warm late-night porridge waiting to wipe away your tiredness after a day of running around. This place is my home, and we are looking forward to your next trip home.
Guest User
Superior Room (2 beds)
Stayed in Feb 2025
Business travelers
25 review
Outstanding
Posted on Mar 13, 2025
very kind reception services and convenient location to office
Response from Property: 親愛的朵友您好呀，朵兒向您問好：有時，幸福衹是一種感覺，衹要用心感受，它時刻縈繞在我們身邊。字裡行間，我感受到您滿滿的歡喜，這也是朵兒最大的幸福吖！朵兒帶着您的支持，努力奮鬥去了，衹為了再次相遇時，能依然那麼令您難忘！
YeungBosco
Jimu Double Bed Room
Stayed in May 2024
Family
4 review
Outstanding
Posted on Jul 1, 2024
Always feel reliable and fashionable and clean, most importantly, to live in Atour. This one has that extra touch of class and excellence in services, in particular.
Response from Property: 親愛的朵友您好呀，朵兒向您問好：有時，幸福衹是一種感覺，衹要用心感受，它時刻縈繞在我們身邊。字裡行間，我感受到您滿滿的歡喜，這也是朵兒最大的幸福吖！朵兒帶着您的支持，努力奮鬥去了，衹為了再次相遇時，能依然那麼令您難忘！
Sagingaliy Kaliyev
Jimu Double Bed Room
Stayed in Mar 2024
Business travelers
3 review
Very Good
Posted on Apr 15, 2024
The hotel has excellent facilities. It's clean and modern. However, the staff seems to speak very basic English or no English at all. It was frustrating to spend so much time to communicate anything to them. However, I must say, all of them did their best to try to understand me and they in the end satisfied all of my requests. It just took time.
The breakfast provided seemed to have many options but mostly for Chinese cuisine. I would appreciate more international cuisine options.
The location worked fine for me but it's pretty far away from downtown.
Response from Property: I'm sorry we didn't make your stay a pleasant one. Here, all of you bow to you and express our sincerest apologies.
WWML
Jimu Double Bed Room
Stayed in Feb 2024
Family
7 review
Great
Posted on Mar 31, 2024
Great and warm customer services. Good for family stay with kids.
Response from Property: 實在抱歉，沒有給您提供一個舒心滿意的入住體驗。在這裏全體朵兒們向您鞠躬表達我們最真摯的歉意。你提出的問題朵兒一定會進行整改，希望不要因為本次的不愉快影響您之後的入住，朵兒們一定會立即改正，期待您下次再來，給您最温暖最貼心的服務，還望您再給朵兒們一次機會
SightBySight
Superior Room (2 beds)
Stayed in May 2024
Business travelers
3 review
Amazing
Posted on Jun 7, 2024
The hotel staff was very friendly and helpful 👍
Response from Property: 看到您的好評，朵兒開心極了！衹要您住的舒服，朵兒覺得付出再多也是值得的。和您在旅途之中相遇是朵兒的榮幸，而能在短暫的旅途中給您一份舒適與快樂，是朵兒最大的欣慰。相信我們已經結下了不解之緣，朵兒希望您能和朵兒一起守護住這段來之不易的緣分。期待為您的下次魅力深圳之旅提供服務~~
Nadja
Jimu Double Bed Room
Stayed in Jul 2023
Business travelers
1 review
Amazing
Posted on Sep 4, 2023
Nice modern hotel, comfortable clean room, delicious breakfast. The stuff is vey friendly. The only problem was for me as a foreigner to communicate in English, as the members of stuff do not speak it. They made every effort to communicate with me and tried to help nevertheless.
Response from Property: Thank you very much for your four stars. If I can get your full 5🌟 praise, Duo'er will be even happier. May happiness accompany you every day. You are welcome to come back often. Duo'er has more "hearts", etc. Waiting for you to find out!
Guest User
Jimu Bath-Enjoyment Double Bed Room
Stayed in Feb 2024
Couples
2 review
Outstanding
Posted on Mar 28, 2024
Good service, clean, nice staff.
Response from Property: 非常開心能讓您住得滿意，您的點贊是朵兒最大的幸福，期待您的下次入住哦~
Von.L
Jimu Bath-Enjoyment Double Bed Room
Stayed in Feb 2023
Business travelers
4 review
Outstanding
Posted on Mar 27, 2023
Very friendly !
Response from Property: 感謝小主的5顆小星星喲⭐~，這是小主對朵兒們最好的讚譽呢，朵兒們真的好開心好開心呢~酒店是以人文與屬地攝影為主題的，並且也秉承着有温度的酒店，希望能給您回家的感覺。期待您再次回家哦！
Guest User
Jimu Bath-Enjoyment Double Bed Room
Stayed in May 2023
Booked for others
37 review
Outstanding
Posted on Jul 3, 2023
Good hotel nice place good location Good hotel nice place good location
Response from Property: Dear friends, thank you for your recognition of Shenzhen Bantian Zhongcheng Atour Hotel. We will continue to maintain this warm and sincere service to our guests. Comfortable, quiet, warm, and simple accommodation space is the lifestyle that Atour people are committed to creating for you. Where will you be at the next stop? After the separation, you must take good care of yourself. On the way of travel, keep running, remember our Atour. Come and visit often, we look forward to your next visit!
Dorrans
Superior Room (2 beds)
Stayed in Oct 2023
Travel with friends
1 review
Outstanding
Posted on Nov 4, 2023
Good hotel good room good service
Response from Property: 親愛的朵友您好呀，朵兒向您問好：有時，幸福衹是一種感覺，衹要用心感受，它時刻縈繞在我們身邊。字裡行間，我感受到您滿滿的歡喜，這也是朵兒最大的幸福吖！朵兒帶着您的支持，努力奮鬥去了，衹為了再次相遇時，能依然那麼令您難忘！
Guest User
Jimu Double Bed Room
Stayed in Feb 2024
Couples
1 review
Outstanding
Posted on Apr 2, 2024
Goood
Response from Property: 朵朵感謝您的入住，亞朵用心服務每一位客人，我們想給客人帶到的是最好的體驗， 是來自朋友的體貼和關照，讓您即使在一個陌生的城市也不會感到孤獨，感謝您對酒店 設施的肯定，期待您的再次入住
Daemon.
Jimu Double Bed Room
Stayed in Jan 2025
Couples
14 review
Outstanding
Posted on Feb 10, 2025
The staff is very helpful and the price/performance ratio is very high. There is free porridge available at night. It is also very close to Shenzhen North, which takes only 20 minutes. I will choose this place next time. The environment is quiet and there is a charging station.
Original TextTranslated by Google
Response from Property: Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own warm memories. I hope Atour will be the warmest and most intimate one in your memory! Come back to Atour Bantian often~~
Anonymous User
Jimu Double Bed Room
Stayed in Jan 2025
Business travelers
1 review
Outstanding
Posted on Feb 8, 2025
Very satisfied, from the front desk check-in to the hotel facilities and services.
Hygiene: very clean, no dust stains
Environment: very close to the business trip, there are many food stores around, very convenient
Service: very good service
Original TextTranslated by Google
Response from Property: Duoer is very happy to see your good comments! As long as you live comfortably, Duoer feels that no matter how much we pay, it is worth it. It is Duoer's honor to meet you on the journey, and it is Duoer's greatest comfort to give you comfort and happiness in a short journey. I believe that we have formed an indissoluble bond, and Duoer hopes that you can protect this hard-won fate with Duoer. Looking forward to providing services for your next charming trip to Shenzhen~~
Guest User
Jimu Double Bed Room
Stayed in Dec 2024
Family
7 review
Outstanding
Posted on Jan 28, 2025
The service attitude is very good. I am already a repeat customer. I have applied for membership this time. I look forward to staying here again next time. Also gave me a small gift🎁
Original TextTranslated by Google
Response from Property: Duoer is very happy to see your good comments! As long as you live comfortably, Duoer feels that no matter how much we pay, it is worth it. It is Duoer's honor to meet you on the journey, and it is Duoer's greatest comfort to give you comfort and happiness in a short journey. I believe that we have formed an indissoluble bond, and Duoer hopes that you can protect this hard-won fate with Duoer. Looking forward to providing services for your next charming trip to Shenzhen~~