Vienna Hotel (Shenzhen Henggang & Tangkeng Metro Station) Reviews

Name: Vienna Hotel (Shenzhen Henggang & Tangkeng Metro Station)
Address: Complex Building of Cuihu Mountain Villa, Longgang District, Shenzhen, Guangdong, 518115, China, Complex Building of Cuihu Mountain Villa, Mainland, China
Rating: 4.6

Vienna Hotel (Shenzhen Henggang & Tangkeng Metro Station)

Complex Building of Cuihu Mountain Villa, Longgang District, Shenzhen, Guangdong, 518115, ChinaView Hotel Details

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Vienna Hotel (Shenzhen Henggang & Tangkeng Metro Station) Guest Reviews

4.6/5

Very Good

677 review

Verified reviews

Location4.6

Amenities4.5

Service4.6

Cleanliness4.6

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All reviews(677)

Positive reviews(657)

Reviews with photos/video(54)

Easy to get around(65)

Classy environment(61)

Friendly front desk staff(58)

Close to metro(37)

Convenient parking(32)

Well designed(12)

Great air circulation(12)

Perfect for business trips(11)

Negative reviews(20)

Muhammad Abdulsalam

Featured Room (Double bed)

Stayed in May 2024

Family

1 review

4.7/5

Amazing

Posted on May 14, 2024

The service was awesome 🤩👏

Guest User

Standard Single Room With Nourishment Air Purifier

Stayed in Aug 2024

Solo travelers

3 review

5.0/5

Outstanding

Posted on Aug 18, 2024

Perfect counter services 👏👏👍. Thanks a lot especially Ms 張

Response from Property: Dear guest, thank you very much for your positive feedback on our hotel. We will continue to work hard to live up to your expectations. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey

RAKESH KUMAR CHAUHAN

Standard Single Room With Nourishment Air Purifier

Stayed in Nov 2023

Business travelers

3 review

5.0/5

Outstanding

Posted on Nov 6, 2023

Excellent Customer support, everything is available surrounding it

Rendaozhongyuan

Standard Single Room With Nourishment Air Purifier

Stayed in Jul 2023

Business travelers

40 review

3.2/5

Posted on Jul 3, 2023

The environment, sanitation, and supporting facilities are acceptable, just let me add 20 yuan to change to a better room, because it depends on a subway line, it was so noisy that I didn't sleep well all night, hey!

Original TextTranslated by Google

Response from Property: Dear guest: Hello! Thank you very much for your stay and sharing. I am sorry for the inconvenience caused to you. Some room types in the hotel may be relatively noisy near the road. You can choose other room types to experience next time. At the same time, we will work hard Complete other service details. I hope to bring you a brand-new staying experience next time. I sincerely look forward to your continued support of Tangkeng Vienna Hotel. The hotel team is looking forward to your stay again! !

Sharonbaobao

Featured Room (Double bed)

Stayed in Jun 2023

Business travelers

3 review

4.2/5

Very Good

Posted on Jun 7, 2023

The guy at the front desk and the lobby manager knew about my lumbar spine problem when I checked in. They gave me a free upgrade and gave me a pleasant check-in experience What needs to be mentioned is the hotel breakfast. There are few varieties and poor quality. The steamed buns are all steamed and there is only one kind of fried pork slices. It is too difficult to choose

Original TextTranslated by Google

Response from Property: Dear guest, hello! Thank you for choosing Vienna Hotel Tangkeng Subway Station, and for giving us a good review of our service quality. We will feed back your breakfast questions to the breakfast department. We will work hard to improve in the future and strive to get your full score. The hotel is adjacent to Henggang Commercial Center District, Tianhong Shopping Center, eating, drinking and entertainment theaters, everything is available. I look forward to your visit again and wish you a happy life!

Guest User

Business Double Room

Stayed in Mar 2023

Business travelers

1 review

3.0/5

Posted on Apr 2, 2023

The front desk service of the hotel is okay, but the room smells bad. The quilt and pillows on the bed are very old and wet. It feels like they haven't been replaced for many years, or they haven't been washed and dried. It's uncomfortable to cover them all night. Sleep well, it's really not like the bedding in Vienna. I originally needed to stay for two nights, but after staying for one night, I immediately checked out and changed places.

Original TextTranslated by Google

Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. The recent rainy weather in Shenzhen is indeed quite humid. Your valuable opinion is very important to us. If you come here next time, you hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Guest User

Deluxe Double Room

Stayed in Feb 2023

Other

6 review

2.7/5

Posted on Feb 22, 2023

The service attitude is very good, But the hotel facilities are indeed a bit old. It looks so good on the outside, but in fact, the inside is very old, and the elevator is also very old. The sound insulation effect is average, and you can hear the business talking next door It is said that it is for the exam, and they asked to arrange a quiet room, but the result is still facing the road. It is not recommended for people with light sleep The facilities inside are also very old, I feel that the auntie didn't clean it very well

Original TextTranslated by Google

Response from Property: Dear guest: Hello! Thank you very much for your stay and sharing, and I am sorry for the inconvenience caused to you; the hotel is currently being renovated and upgraded, and I hope you will have the opportunity to try our rooms in different formats, which will definitely give you a different stay experience! Regarding room sanitation, the cleaning department of the hotel has strengthened its management, and we will also strive to improve other service details. I hope to bring you a brand-new staying experience next time. I sincerely look forward to your continued support of Tangkeng Vienna Hotel. The hotel team is looking forward to your stay again! !