Venus International Hotel (Shenzhen Gongming Square Metro Station & Tianhong Branch) Guest Reviews
4.8/5
Excellent
550 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(550)
Positive reviews(539)
Reviews with photos/video(58)
Classy environment(52)
Easy to get around(42)
Convenient parking(40)
Friendly front desk staff(39)
Delicious breakfast(25)
Convenient for shopping(25)
Close to metro(12)
Luxurious(6)
Negative reviews(11)
YIP KAM KEUNG
Deluxe Double Room
Stayed in Aug 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Aug 10, 2024
Next to shopping mail, easy parking and the room is clean. Recommended!
Guest User
Superior Double Room (No window)
Stayed in Feb 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 27, 2024
The hotel has a good location, rich breakfast, clean and tidy rooms, and warm service attitude.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for taking your precious time to review your sincere review of Venus (International) Hotel Gongtianhong Branch. Venus International Hotel Gongtianhong Branch, we have always required high standards and high quality for employee training. The rooms are equipped with big health brand mattresses, big health sleep pillows, and high-woven pure cotton bedding. We hope to provide you with high-quality sleep. , we have prepared a variety of room types with different layouts for different guests to choose from. It is especially recommended for business people traveling on business trips to choose the 'Deluxe King Room' with a free massage chair, which can eliminate your fatigue from a day's work. There is a free massage room on the 6th floor of the hotel. The self-service washing machine and dryer all-in-one machine, we hope to provide a better stay experience and feeling for every family member returning home. Welcome to visit us again!
Anonymous User
Superior Double Room (No window)
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 3, 2024
The location is very good, next to Tianhong. It is convenient for shopping. The breakfast is also OK. The service of the lady at the front desk is also very enthusiastic.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for taking your precious time to review your sincere review of Venus (International) Hotel Gongtianhong Branch. Venus International Hotel Gongtianhong Branch, we have always required high standards and high quality for employee training. The rooms are equipped with big health brand mattresses, big health sleep pillows, and high-woven pure cotton bedding. We hope to provide you with high-quality sleep. , we have prepared a variety of room types with different layouts for different guests to choose from. It is especially recommended for business people traveling on business trips to choose the 'Deluxe King Room' with a free massage chair, which can eliminate your fatigue from a day's work. There is a free massage room on the 6th floor of the hotel. The self-service washing machine and dryer all-in-one machine, we hope to provide a better stay experience and feeling for every family member returning home. Welcome to visit us again!
Feixingdexiaojingyu
Superior Double Room (No window)
Stayed in Jan 2024
Other
1 review
5.0/5
Outstanding
Posted on Feb 27, 2024
The location of the hotel is very good, the environmental facilities are also very good, and the business trip experience is very good.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for taking your precious time to write a sincere review of Venus Hotel Gong Tianhong Branch. We have always required high standards, high quality and high efficiency for employee training. The hotel provides services such as zero-waiting check-in, storage, and car-calling. We sincerely invite you to experience it. "Xiaowei" is located in the bustling CBD center of Gongming, next to the Tianhong Shopping Center for leisure and shopping. To the left of the hotel is a food street with hot pot, Hunan cuisine, grilled fish, clear bar, Starbucks, etc. We will be committed to providing you with a better stay experience in the future. Thank you again for your love for Venus (International) Hotel Gong Tianhong Branch and welcome you to visit us again!
Anonymous User
Superior Double Room (No window)
Stayed in Dec 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jan 29, 2024
Everything is good in all aspects, the service is still very warm, the hotel also offers free parking, the room is clean and tidy, and the items are well arranged. I have a good rest. The overall feeling is quite satisfactory.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for taking the precious time out of your busy schedule to write a sincere review of Venus Gongming Plaza Metro Tianhong Branch. We have always required high standards and quality for employee training. "Xiaowei" is located in the bustling CBD center of Gongming Square, next to Rainbow Mall for leisure and shopping. To the left of the hotel is a food street with hot pot, Hunan cuisine, grilled fish, Qing Bar, Starbucks, etc. It is definitely the best choice for your business trip. The hotel has 200 parking spaces. If you make a reservation in advance, you can enjoy the VIP green lane to enter the parking lot. There is no need to wait in line. All family members staying in the hotel can enjoy free parking service. Just go to the hotel front desk before check-in. Just register the license plate number. If you have any needs, you can call the front desk to serve you as soon as possible and do our best to provide you with a better stay experience.
Guest User
Business Double Room
Stayed in Dec 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 11, 2023
The environment is very good, the service is efficient, and the price is high!
Original TextTranslated by Google
Guest User
Deluxe Double Room
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Dec 10, 2023
The waiter Jin is very nice and enthusiastic, and the room is okay.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing "Xiaowei" among thousands of hotels. We are extremely honored to serve you. We insist on treating every customer with high quality, high efficiency and high effectiveness, and strive to satisfy every customer. Your praise is our motivation to move forward. The laundry room and fitness area have been newly upgraded on the 6th floor of the hotel, hoping to bring new experiences and feelings to guests staying there. We have been committed to creating a more perfect and comfortable environment to better serve our customers. welcome next time!
Guest User
Business Double Room
Stayed in Nov 2022
Business travelers
3 review
1.5/5
Posted on Nov 24, 2022
It's really bad. The room doesn't replenish mineral water. I called the front desk twice and didn't get it. The air conditioner only has cooling, and the TV is standard definition. too much
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Venus Hotel Gongming Tianhong Branch and for your sincere comments. It is a pity that the check-in experience did not meet your expectations. We sincerely apologize. We attach great importance to your feedback on the lack of mineral water replenishment in the room and service efficiency, and will strengthen the training of employees, and we will make immediate corrections! Once again, we apologize for not being able to bring you a satisfactory stay experience due to the lack of hotels. If you come here next time, I hope you can book this store again, give us a chance to apologize to you, and look forward to your coming again~
Guest User
Deluxe Double Room
Stayed in May 2022
Business travelers
1 review
1.0/5
Posted on May 28, 2022
The attitude of the hotel is very bad. They are very aggressive towards customers. Every time they enter and leave, they have to check the room card and go to the front desk to check their documents. Never seen such a bad hotel. I have stayed in hotels for a long time on a business trip, and this is the first time I have seen such a poor service attitude in a hotel.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Venus Hotel Gongming Tianhong Branch and for your sincere comments. It is a pity that your experience during this stay did not meet your expectations. We sincerely apologize. Due to the epidemic prevention and control requirements, all guests entering the hotel must be checked to verify whether they are guests staying in the hotel and check their certificates, which is also to protect the safety of hotel guests. Regarding the bad service attitude of the service staff, we will train the employees of the relevant departments again, and express our deepest apologies to you. If you come here next time, I hope you can book this store again, give us a chance to apologize to you, and look forward to your visit again!
Guest User
Deluxe Double Room
Stayed in Feb 2022
Business travelers
1 review
2.0/5
Posted on Feb 26, 2022
It doesn't matter if the room doesn't have a hot air conditioner, and the exhaust fan doesn't even turn! Called the front desk, and the front desk called a repairman to come up. This repairman is the worst kind of repairman. When he comes in, he just presses a switch, and the inspection is over. Unashamed to say that there is no problem, the exhaust fan is like this. Although he couldn't hear the sound of the exhaust fan running, he thought it was turning if it turned. Passengers should use it like this.
The quality of this repairman is extremely low, and his speaking attitude is extremely bad. Listening to him, he speaks as if he is a hotel owner. He means that the exhaust fans in all rooms are like this. Asking him to check the exhaust fan is just wrong!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Venus Hotel Gongming Tianhong Branch and for your sincere comments. It is a pity that the check-in experience did not meet your expectations. We sincerely apologize. We have recorded your feedback and fed it back to the relevant departments to make positive improvements. At the same time, we will regularly replace and overhaul the facilities and equipment in the room. The engineering staff will also provide targeted training to strengthen the service of the staff and technical issue. Once again, we apologize for not being able to bring you a satisfactory stay experience due to the lack of hotels. If you come here next time, I hope you can book this store again, give us a chance to apologize to you, and look forward to your visit again!