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Location4.6
Amenities4.5
Service4.5
Cleanliness4.4
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Guest User
Business Twin Room With Large Screen Projection[City Skyline, Private Washing Machine, Private Balcony, Private Large Fridge]
Stayed in Aug 2024
Family
1 review
1.5/5
Posted on Sep 1, 2024
No air conditioning and very smoky smell in the room, the door lock system is very complicated, totally no service at all
Response from Property: Dear customer, hello: The hotel rooms are equipped with hanging air conditioning. I'm not sure why you just said they don't have air conditioning? The door lock system is installed uniformly by the property management. The check-in information sent to you during check-in includes a door lock tutorial. Did you not see it? The front desk has always been manned, and the hotel front desk has not received any feedback from you! Seeing your review, I feel very heavy hearted. Unfortunately, I couldn't satisfy you and leave! When you check in, if you find any problems, you can raise them in a timely manner and we will solve them immediately. Thank you for choosing Perly Bay, and we wish you a happy life~~~