Anonymous User
February 20, 2025
Environment: The hotel is located near the snack street. There are many choices of food downstairs, but it is quite dirty downstairs. Moreover, the front desk and the hotel are not together. You have to go to the fourth floor next door to the hotel. You can enter the hotel after exiting the elevator through a relatively simple access control.
Hygiene: There are stains on the pillowcases, the windows are extremely small, and the water from the shower will flow out through the bathroom door when it is turned on.
Service: Before 12 o'clock the next day, they called to check out and said that if they did not extend their stay, they had to check out now, otherwise they would be charged. But because they are members, they were automatically upgraded when booking the hotel and could delay the check-out for free.... I told the front desk about this situation, and the front desk attitude was very bad and said that the latest check-out was 2 o'clock, and then hung up the phone. What do you want to ask? If your hotel does not allow delayed check-out under any circumstances, then you should write it clearly. When booking, it was clearly written that the free delay is until 14:00, but when the guests were driven away, it was less than 12 o'clock! I think this is really bad! The experience is very bad
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