Guest User
August 8, 2024
It was past 11pm when I checked in. I checked into a room on the third floor. When I started to sleep, there was a loud alarm sound in the corridor. I went out to check and found that the safety exit sign was broken. I tried to touch it. As a result, it was electrocuted and there were no safety warning signs.
After that, the alarm still sounded intermittently, and I was woken up at 1 o'clock. I called the front desk, and the front desk said that it had been reported for repairs during the day, and he would go up and take a look now.
The problem was not solved. It rang again after a few minutes and no one answered the call to the front desk.
So I contacted the hotel's online customer service, which showed it had been read and replied that I was off work.
I contacted Ctrip's customer service, who quickly responded to me and helped me contact the front desk to handle a room change.
During this period, I contacted the front desk and got through. I asked the front desk why they wanted to sell me the room even though they knew the alarm on the third floor was broken during the day. The front desk said that it was someone on the day shift who did it and had nothing to do with him. I asked him to send the room card upstairs. It was inconvenient for me to go downstairs after washing my clothes. They said the front desk was closed 24 hours a day.
When I checked out the next day, there was no one at the front desk. I lied a lot and the check-in experience was very poor. No matter who is on duty, the fault of your colleagues has nothing to do with you. The service attitude is poor.
I was speechless. I didn't get a good rest. The room I changed to was worse than the previous room. The bed was uncomfortable and the quilt was still damp. It was obvious that the room had been downgraded. No apology was given. However, Ctrip's online customer service attitude was better.
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