SinYO Hotel

SinYO Hotel Reviews

SinYO Hotel

Shenzhen, ChinaView Hotel Details
SinYO Hotel
SinYO HotelSinYO HotelSinYO Hotel
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1 night

SinYO Hotel Guest Reviews

4.6/5
Very Good
535 review
Verified reviews
Location4.5
Amenities4.5
Service4.7
Cleanliness4.6
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All Reviews(535)
Positive reviews(517)
Reviews with photos/video(241)
Friendly front desk staff(79)
Awesome amenities(58)
Easy to get around(47)
Delicious breakfast(39)
Many amenities(32)
Close to metro(27)
Convenient parking(22)
Stayed multiple times(7)
Negative reviews(18)
Aidi4090
Guestroom (Double bed)
Stayed in Apr 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Apr 24, 2024
Room rate ok, Room Condition ok Nearby area ok Overall Value for money
Response from Property: Hello! Thank you very much for your stay and praise! We are glad to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Deepak Ashok
Guestroom (Double bed)
Stayed in Jan 2024
Business travelers
2 review
3.5/5
Posted on Jan 19, 2024
The bath towels had a bad smell and both the toilet paper holders were broken
Response from Property: Dear guest, thank you for staying at Xingyue Hotel. We are sorry that you had a bad experience during your stay. We checked the room based on your feedback. The smell of the bath towels comes from the disinfectant water from the washing company. The toilet paper holder in the bathroom is also intact. Maybe the design has misunderstood you. I hope you will not be disappointed with Xiaoyue. Xiaoyue's aim is to provide satisfactory service to guests. Xiaoyue sincerely welcomes you to stay again and wishes you a happy every day!
井上Toro
Guestroom (Double bed)
Stayed in May 2024
Family
3 review
3.2/5
Posted on May 13, 2024
The bathroom screen was leaking. When the waiter came, he only gave me towels and put them on the floor. He told me that the price would make me give up! Wifi can only be used by one person. If someone else logs in, the other person will be kicked out! It was very noisy. There was a KTV on the 5th floor below. It was noisy until midnight, so there was no way to relax! If necessary, I was asked to notify via WeChat, but after waiting for half an hour, there was no response, so I had to go to the front desk! I will definitely not go there again!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your comments on the hotel. We are sorry for the trouble you have experienced during your stay at the hotel. According to your feedback, we have verified the specific situation. The water seepage in the facilities is a temporary problem. We have notified the relevant departments to make rectifications. Regarding the service problems you reported, we will strengthen the room etiquette training for department employees again and improve the management of hotel services. The network in the room is not connected smoothly due to the poor network contact during the server upgrade during this period. The telecommunications network has been notified to deploy the equipment and expedite the processing. After the recovery, the room can use the network normally. The hotel room is located on the top floor of the shopping mall. The distribution location It is also different. There will be some noise when the mall is operating normally. For the noise problem, the hotel has some noise-proof earplugs. If necessary, our service staff will provide them for you. We are sorry that the front desk may be temporarily busy due to the large number of people staying that night, and failed to reply to your message in time. The front desk is online 24 hours a day to solve your problems. I hope you understand. In addition to expressing our apologies to you, we will not make the same mistake again. I am really sorry to let you have an unpleasant experience. The hotel will reflect on itself. We will actively correct according to your feedback and greet you next time with the best state. I hope you can give us a chance and have the opportunity to continue to accompany you in the future. Thank you again for your stay and wish you a happy life!
E
Family Room
Stayed in May 2024
Family
1 review
4.5/5
Great
Posted on May 12, 2024
The lady at the front desk has a nice smile and sincere service The buffet breakfast is very average, and I can only say that I won't be hungry. But the waitress in the restaurant is very polite and kind. The room was large, beautiful and a bit unexpected. The children were very happy and said they would come again next time.
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for choosing our hotel and your recognition of Xiaoyue. We have received your feedback, and we will report it to the relevant departments and make rectifications to provide customers with more abundant meals. Thank you for your praise of our service. If you need to book a room, you are welcome to stay in our Xiaoyue again later~ Give us a chance to make it up to you. I look forward to your visit again and wish you happiness every day~
Guest User
Guestroom - Garden-View (Double Bed)
Stayed in May 2024
Other
1 review
5.0/5
Outstanding
Posted on May 3, 2024
The facilities are complete and clean. The front desk can also store luggage for free. The service is very good. I will definitely come again next time
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your stay and praise! We are glad to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Shengdepanishizhu
Guestroom (Double bed)
Stayed in Apr 2024
Other
39 review
5.0/5
Outstanding
Posted on May 1, 2024
The room is clean, the experience is good, the environment is elegant and generous, and the facilities are complete
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your stay and praise! We are glad to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Guest User
Guestroom (Double bed)
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 20, 2024
The room check-in experience is very good. The service is thoughtful and enthusiastic. The room facilities are complete and the location is good
Original TextTranslated by Google
Response from Property: Xiaoyue's happiness today comes from your affirmation. The professional and warm Xiaoyue will provide you with personalized service! Xiaoyue's management standards come from having an excellent team, and an excellent team comes from an excellent enterprise! Xiaoyue starts with appearance, is loyal to service, and ends with touching. Anyone who has experienced Xiaoyue's home will give Xiaoyue a thumbs up, saying that it is worth the money. I look forward to your next visit and wish you a happy life!
Guest User
Guestroom (Double bed)
Stayed in May 2024
Family
7 review
5.0/5
Outstanding
Posted on May 13, 2024
The room is clean and the front desk service is good. The hotel is easy to find
Original TextTranslated by Google
Response from Property: Xiaoyue's happiness today comes from your affirmation. The professional and warm Xiaoyue will provide you with personalized service! Xiaoyue's management standards come from having an excellent team, and an excellent team comes from an excellent enterprise! Xiaoyue starts with appearance, is loyal to service, and ends with touching. Anyone who has experienced Xiaoyue's home will give Xiaoyue a thumbs up, saying that it is worth the money. I look forward to your next visit and wish you a happy life!
Guest User
Guestroom (Double bed)
Stayed in Apr 2024
Other
3 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Good stay experience. Good location. Very convenient for eating, drinking and having fun.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your praise. The scent of roses lingers in your hands. Your praise is our greatest support and encouragement, and will also be our motivation to keep moving forward! Thank you for your visit and I hope you will visit Xiaoyue next time! Thank you very much again and wish you a happy life and all the best.
Guest User
Guestroom (Double bed)
Stayed in May 2024
Friends
1 review
5.0/5
Outstanding
Posted on May 10, 2024
The breakfast is delicious, the environment is also good, very good, not bad
Original TextTranslated by Google
Response from Property: Xiaoyue's happiness today comes from your affirmation. The professional and warm Xiaoyue will provide you with personalized service! Xiaoyue's management standards come from having an excellent team, and an excellent team comes from an excellent enterprise! Xiaoyue starts with appearance, is loyal to service, and ends with touching. Anyone who has experienced Xiaoyue's home will give Xiaoyue a thumbs up, saying that it is worth the money. I look forward to your next visit and wish you a happy life!
Guest User
Guestroom (2 beds)
Stayed in Apr 2024
Friends
7 review
4.8/5
Amazing
Posted on Apr 21, 2024
The hotel is easy to find, with free parking and 24-hour service. The floor is large and the rooms are large. There is a shopping mall downstairs, where you can eat and play. It is also very quiet and clean. The breakfast is delicious.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your trust in Xiaoyue. It is a pity that we did not get your 5 stars. The service tenet of the hotel is always to put guests first and to satisfy guests. The hotel is located on the 7th floor of Times City. There is Daqianli Shopping Mall within 600 meters. There are snacks, Haidilao, milk tea shops and cinemas downstairs. There is everything you need for eating, drinking and having fun. Xiaoyue will always wait for you in the wind and rain. Welcome to stay next time!
Guest User
Guestroom (Double bed)
Stayed in Apr 2024
Friends
6 review
5.0/5
Outstanding
Posted on Apr 6, 2024
The hotel is very nice. I have stayed here many times. The front desk service is very good. The room facilities are complete and the bed is very comfortable.
Original TextTranslated by Google
Response from Property: Xiaoyue's happiness today comes from your affirmation. The professional and warm Xiaoyue will provide you with personalized service! Xiaoyue's management standards come from having an excellent team, and an excellent team comes from an excellent enterprise! Xiaoyue starts with appearance, is loyal to service, and ends with touching people. Anyone who has experienced Xiaoyue will give Xiaoyue a thumbs up. They all say it is worth the money. We look forward to your next visit and wish you a happy life. !
Zhangyida_y
Guestroom - City-View (Double Bed)
Stayed in Mar 2024
Couples
5 review
5.0/5
Outstanding
Posted on Apr 3, 2024
The room is very clean and I am very satisfied. The service at the front desk is very good. It is very convenient to store luggage for free. I am very satisfied after staying here for many days!
Original TextTranslated by Google
Response from Property: Xiaoyue's happiness today comes from your affirmation. The professional and warm Xiaoyue will provide you with personalized service! Xiaoyue's management standards come from having an excellent team, and an excellent team comes from an excellent enterprise! Xiaoyue starts with appearance, is loyal to service, and ends with touching people. Anyone who has experienced Xiaoyue will give Xiaoyue a thumbs up. They all say it is worth the money. We look forward to your next visit and wish you a happy life. !
Guest User
Guestroom - City-View (2 beds)
Stayed in May 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on May 3, 2024
Nice room, clean and sanitary, excellent location, complete room facilities
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your stay and praise! We are glad to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Guest User
Guestroom (Double bed)
Stayed in Mar 2024
Other
1 review
5.0/5
Outstanding
Posted on Mar 6, 2024
Hygiene: The room is clean and hygienic Service: enthusiastic and in place Facilities: Complete facilities
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you very much for your support of Xiaoyue, creating a warm and comfortable living environment, finding a peaceful and refined feeling in the noisy city, tranquility and peace of mind is the experience that Xiaoyue has always hoped for you to gain. I hope that every intention of Xiaoyue can bring you more satisfaction. I hope to support Xiaoyue as always. We sincerely look forward to your visit again!