Kyriad Hotel (Shenzhen Bay Port Branch)

Kyriad Hotel (Shenzhen Bay Port Branch) Reviews

Kyriad Hotel (Shenzhen Bay Port Branch)

1019 Houhai Avenue, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
Kyriad Hotel (Shenzhen Bay Port Branch)
Kyriad Hotel (Shenzhen Bay Port Branch)Kyriad Hotel (Shenzhen Bay Port Branch)Kyriad Hotel (Shenzhen Bay Port Branch)
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Kyriad Hotel (Shenzhen Bay Port Branch) Guest Reviews

4.7/5
Outstanding
880 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(880)
Positive reviews(859)
Reviews with photos/video(174)
Friendly front desk staff(92)
Classy environment(88)
Awesome amenities(59)
Easy to get around(51)
Convenient parking(31)
Well decorated(11)
Close to beach(8)
Negative reviews(21)
Guest User
Enjoyable Double Occupancy Room
Stayed in Mar 2024
Family
21 review
3.0/5
Posted on Mar 24, 2024
Room is tidy, but Staffs are helpful. The price and room facility is not price performance.
Response from Property: Thank you for sharing your detailed review. I'm sorry that this stay did not fully meet your expectations. Regarding every valuable suggestion you mentioned, we will share it with the hotel management to find the shortcomings in the subtleties, maintain the good aspects, and improve the shortcomings. We always pursue to create a perfect stay experience for our guests. We believe that you will have a new experience next time you stay, and we sincerely invite you to come again.
Francis Yeung
Light Enjoyment Double Bed Room
Stayed in Dec 2023
Family
6 review
3.0/5
Posted on Dec 23, 2023
The room is quite smelly, probably cause someone smoke in there. Staff is quite helpful though.
veyis
Light Enjoyment Double Bed Room
Stayed in Nov 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 25, 2023
Very good hotel. The front desk is very helpful for everything. Very comfortable and reasonable price. Thank you!!
Guest User
Light Enjoyment Double Bed Room
Stayed in Nov 2023
Couples
4 review
4.0/5
Very Good
Posted on Nov 5, 2023
Basic hotel but very affordable and worth the price. Clean and friendly staff. 小王 at the front desk was very helpful.
Guest User
Queen Room
Stayed in Jul 2023
Other
1 review
5.0/5
Outstanding
Posted on Aug 6, 2023
nice!!
Anonymous User
Queen Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 8, 2024
The room is clean and tidy, fully equipped, the front desk service is good, very satisfactory stay, the first choice for travel and business trips!
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Response from Property: Dear guests and friends, hello! We are honored that you chose to stay at the Kyriad Hotel (Shenzhen Bay Port) and share your wonderful vacation with us! You brought us such a subtle review, and also brought great accommodation and travel suggestions to other guests who are about to stay. In Kyriad, you can be intoxicated by the tranquility and comfort brought by low-key and luxury, and experience the sunshine, joy and freehand life. Sincerely look forward to your staying at the hotel again and sharing more happy times with us, thank you!
Guest User
Light Enjoyment Double Bed Room
Stayed in May 2024
Business travelers
9 review
4.5/5
Great
Posted on May 10, 2024
The sanitation is OK, but the area is too small. I had to go to the front desk to get the breakfast coupon on the second day of my two-day stay. I suggest that the waiter clean the room and put it directly on the table in the room. The floor of the bathroom doesn't look that clean. I don't like the TV that is turned on as soon as you enter the door. It is worth praising that the service attitude of the front desk and the waiter is very good. The restaurant is not so good. Overall, it feels good.
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Response from Property: Dear guest, thank you very much for your feedback. It was just a little bit away from full marks. If there are any shortcomings of the hotel, please let us know. We attach great importance to your voice and will work together to solve the problems and improve our service quality. We look forward to your visit again and wish you a happy life!
Guest User
Sunshine Room (Double bed)
Stayed in May 2024
Other
1 review
5.0/5
Outstanding
Posted on May 3, 2024
Very good, the room is clean, dry, and quiet. It is also very close to Shekou Snack Street and very comfortable.
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Response from Property: Thank you for your review. We are glad that Kyriad Hotel (Shenzhen Bay Port) can bring warmth and convenience to you and your family. We hope that we can become your second "home" during your journey. We will have our enthusiasm and thoughtfulness to give you comfort and ease. We wish you a happy family and a smooth work.
Guest User
Queen Room
Stayed in Apr 2024
Business travelers
9 review
4.7/5
Amazing
Posted on May 1, 2024
Facilities: Newly renovated, simple and bright, high comfort. Hygiene: Good, helped me clean the room every day. Environment: It is convenient to take a taxi at the hotel entrance, and the nearest subway entrance "Dongjiaotou Exit D" needs to walk for about 15 minutes. You can go to Shekou Old Street or the village near the subway entrance for food, and there are many snacks and food choices. Service: Several staff members at the front desk are very nice, especially Xiao Shuo. After I stayed for one night at 320, I felt a little uncomfortable and wanted to change rooms. She was very considerate to help me arrange a room with more comfortable lighting and ventilation. I instantly felt that this journey was really wonderful! Thank you!
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Guest User
Light Enjoyment Double Bed Room
Stayed in Apr 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Apr 20, 2024
The location is easy to find and parking is convenient. I stay here every time I go on a business trip. Breakfast is also provided. The room is also clean and hygienic.
Original TextTranslated by Google
Response from Property: Dear guests and friends, hello! We are honored that you chose to stay at the Kyriad Hotel (Shenzhen Bay Port) and share your wonderful vacation with us! You brought us such a subtle review, and also brought great accommodation and travel suggestions to other guests who are about to stay. In Kyriad, you can be intoxicated by the tranquility and comfort brought by low-key and luxury, and experience the sunshine, joy and freehand life. Sincerely look forward to your staying at the hotel again and sharing more happy times with us, thank you!
Tianyiyyyy
Light Enjoyment Double Bed Room
Stayed in Apr 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Apr 17, 2024
The room is very clean and the soundproofing is good. The subway station is also very close and very convenient for travel
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to seeing you again.
Guest User
Enjoyable Double Occupancy Room
Stayed in Apr 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Apr 16, 2024
The newly opened hotel is located in Nanshan District. It has a good environment, complete bedding and facilities, good hygiene, and a quiet room. It is a very cost-effective hotel. Both the service attitude and facilities are very good. The transportation is convenient, close to Shenzhen Bay, and it is very convenient to play around.
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Response from Property: Dear guest, hello! Thank you for taking the time to review the Kyriad Hotel (Shenzhen Bay Port). The hotel is very convenient for dining, shopping and entertainment. There are various late-night snacks next to it. The hotel has free parking, self-service laundry, etc. The guest rooms are equipped with intelligent voice systems to bring warmth and convenience to you and your family. Thank you again for your love for the Kyriad Hotel. We look forward to your visit again with your family. I wish you a happy family and a smooth work!
Guest User
Queen Room
Stayed in Mar 2024
Business travelers
43 review
1.0/5
Posted on Mar 28, 2024
Don't stay in this hotel! Sound insulation is very poor! The air conditioner's outdoor unit roars! It's so noisy that you won't be able to sleep all night. What's even more unfortunate is that some girls in the room opposite were still chatting loudly at one or two in the morning. I called the front desk and called for 20 minutes. No one answered the phone at the front desk, and no one answered when I called the hotel number on my mobile phone! Finally, I contacted the front desk through Ctrip. The front desk reminded the room opposite but it didn't work, and they continued to chat. I asked to cancel the order and change the hotel, but the hotel firmly refused. In the end, Ctrip gave me a full refund subsidy.
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Response from Property: Dear guest, thank you very much for your visit. We are sorry that we did not bring you a good stay experience. Since the night shift at the front desk was on duty and we were dealing with other things on the floor, we could not answer your call on time. Regarding the sound insulation problem you mentioned in the room, it was caused by the quarrel of the guests next door. We also persuaded them in time and arranged a room on another floor for you. We will continue to strengthen our staff's customer service capabilities, serve you wholeheartedly, and ensure your satisfaction. We sincerely apologize to you again and wish you a happy life, a smooth work, and a happy family!
Guest User
Light Enjoyment Double Bed Room
Stayed in Feb 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 2, 2024
Facilities: All facilities are available Hygiene: clean and tidy Environment: It’s very convenient and there are a lot of delicious food around. It’s also very quiet and not noisy at night.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying in the hotel and sharing. I am very happy that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness this journey has brought to you. This is our service provider. What we have been pursuing will also become the driving force for us to continue to work hard and make progress. We look forward to serving you next time!
Ding_chendingding
Enjoyable Double Occupancy Room
Stayed in Feb 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Mar 4, 2024
The service attitude is super good, the room is very clean, and the bedding is very comfortable. I stayed in Kyriad once in Heyuan and fell in love with it. I highly recommend it!
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to seeing you again.