Fuqinglong Huatian Holiday Hotel (Shenzhen Convention and Exhibition Center) Reviews

Response from Property: Dear guest,Thank you for taking the time to share your feedback about our hotel.It's true that our hotel has a certain history, but we've been working hard on renovations for some floors to enhance the overall experience for our guests. We aim to combine the charm of the past with modern comforts through these improvements.However, we apologize for the noise issue that affected your stay. During the renovation process, we do try our best to minimize the disruption and limit the working hours as much as possible, but it seems we still fell short in providing you with a completely quiet environment. We'll surely communicate with the construction team again to see if there are more effective measures we can take to reduce the noise in the future.We're glad to hear that you found the food in our restaurant to be fine. Our culinary team puts a lot of effort into preparing a variety of delicious dishes to satisfy the taste buds of our guests. They are constantly striving to improve the quality and variety of the food offerings.Once again, we appreciate your honest feedback. We hope that you'll consider staying with us again in the future, and we'll continue to work on improving all aspects of our hotel to ensure a more pleasant experience for you next time.

Response from Property: Dear guest,Thank you for sharing your thoughts about our hotel. We're glad to know that you found our hotel to be pretty decent overall.Our breakfast offerings are designed to provide a simple start to the day for our guests, and we're happy it met your basic needs. The large TV and good Wi-Fi with proper security measures are indeed aspects we focus on to ensure our guests can have an enjoyable and safe entertainment and online experience during their stay.The hotel's location is indeed a plus, being close to numerous good food options and places where you can find great bargains on clothing. And the convenience of having the Laojie metro station (Line 1) right outside, which has good connections to Bao'an Airport, surely makes traveling around much easier for our guests.However, we do apologize for the inconvenience caused by the toilet design you mentioned. We understand that it might be a bit uncomfortable in certain situations, especially when it comes to explaining things to children. We'll take your feedback into consideration and look into whether there are any possible improvements that can be made in the future to enhance the privacy of our guests in that regard.Once again, thank you for staying with us and for your valuable feedback. We hope to have the opportunity to welcome you back again and provide you with an even better experience.

Response from Property: Dear Guest,We are truly grateful for your wonderful feedback! It's heartwarming to know that our entire staff met your expectations at 100% and that our manager, Mr. Danny, particularly impressed you with his attentiveness and customer-oriented approach. We are glad he ensured everything was in perfect order for your stay.Our hotel's convenient location is indeed a plus point. Being just minutes away from Gangxia MTR station and close to shopping malls makes it easy for our guests to explore and enjoy their time. We are overjoyed that your family and kids had a great time during your stay.We are looking forward to welcoming you back again. We will do our utmost to maintain and enhance our services to provide you with an even better experience on your next visit.Best wishes to you and your family for a happy and healthy life.

Response from Property: Dear guest, we are delighted to know that you had a nice experience. We are glad that our hotel's location close to the subway station was convenient for you. We apologize for the inconvenience caused by people smoking in the lobby. Rest assured, we will take measures to better manage this situation. We are also happy to hear that you liked the big and nice bathroom, as well as the comfortable and clean beds. Looking forward to your next stay with us.

Response from Property: Dear guest: Hello! Thank you very much for choosing our hotel and sharing your feelings. You mentioned that the hotel doesn't look very new, which is indeed because our hotel has been around for some years and carries many memories of past travelers. However, we have always been committed to overcoming various potential shortcomings while maintaining our own characteristics. We are also constantly striving to achieve perfection in other aspects! For example, our service team always welcomes every guest with a warm and friendly attitude, and they will do their best to meet any of your needs. We also pay attention to the cleanliness and maintenance of guest rooms, ensuring that every guest's room is clean, tidy, comfortable and pleasant. At the same time, we are also continuously upgrading and renovating the hotel's facilities and equipment. Currently, the hotel has launched new products with a stylish and comfortable style, equipped with wireless charging and electric towel racks. We welcome you to come and experience them next time! Thank you again for your recognition of us. We look forward to your visit again and wish you a happy life and smooth work!

Response from Property: Dear guest,We are delighted to hear that you were offered a room upgrade. We always strive to provide our guests with an enhanced experience whenever possible.We are also glad that you appreciate our hotel's nice location beside the MTR station. It is indeed very convenient for guests to explore the city.Thank you for your positive feedback. We look forward to welcoming you back again in the future.

Response from Property: Dear guest,Thank you so much for choosing our hotel and for sharing your wonderful experience with us! It's truly delightful to hear that you and your group of friends from Hong Kong had such a great time during your stay.We're glad that you found our hotel to be well located. Our prime location aims to offer convenience for our guests, whether it's for exploring the city's attractions or for easy access to various facilities around. And we take great pride in providing excellent service. Our team always tries their best to meet the needs of every guest and make sure everyone feels welcome and comfortable.The lovely room with numerous amenities is designed to enhance your stay and provide you with a cozy and enjoyable environment. We're happy that it met your expectations.Most importantly, we're really grateful for your kind words about Bonnie. She's indeed a wonderful member of our team who always goes the extra mile to assist guests. It's wonderful that she could help you throughout your whole stay and leave a lovely impression on you.We hope that you'll consider staying with us again in the future when you visit. We'll continue to work hard to maintain and improve our services to offer you even better experiences. Once again, thank you for your support and for taking the time to give us such positive feedback. Wish you all the best and look forward to seeing you again!

Response from Property: Dear guest,Thank you so much for sharing your wonderful experience with us! We're delighted to hear that you had a great stay with your friends here.Our staff always strive to offer the most helpful and courteous service to every guest, aiming to make everyone feel at home. And we're especially glad that Ms Chen Xiao Xia left such a friendly and helpful impression on you. She truly embodies the spirit of our team in providing excellent service. We'll surely give her special recognition and praise within the hotel, and encourage more colleagues to follow her example.Once again, thank you for your kind words and support. We sincerely hope to have the opportunity to welcome you back again in the future for another pleasant stay.

Response from Property: Dear guest,Thank you so much for your glowing review! We are overjoyed to hear that you consider our hotel the best in the city. Our prime location and the great view from the rooms are indeed some of the features we take pride in.Most of all, we are extremely grateful for your kind words about Bonnie. She is an outstanding member of our team, and her dedication to providing exceptional service truly shines through. Going the extra mile to upgrade your room for free and offering such detailed and continuous guidance regarding the metro, restaurants, and markets is what we strive for in guest service. We will be sure to share your praise with Bonnie and recognize her for her outstanding work.We look forward to welcoming you back in the future, and we will continue to maintain the high level of service you have come to expect. Thank you again for choosing our hotel and for taking the time to share your experience!

Response from Property: Dear guest,Thank you so much for your wonderful review! We are delighted to hear that Bonnie provided you with such great assistance during the easy checkout process at the front desk. Our team always aims to make every guest's stay as seamless as possible.It's also wonderful to know that you found the bed and the shower very comfortable. We take pride in ensuring that our guests have a restful and relaxing environment.The hotel's convenient location near Coco Park mall is indeed a great advantage. Whether it's a short walk or a quick taxi ride, we are glad you were able to enjoy the nearby attractions with ease.Thank you again for choosing our hotel. We look forward to welcoming you back in the future and continuing to provide you with outstanding service. Have a great day!

Response from Property: Dear guest,We are truly delighted to receive your wonderful review and kind words about our hotel and especially about Bonnie. She is indeed an invaluable asset to our team, always going the extra mile to ensure our guests have a memorable and pleasant stay.Our hotel has always strived to create a warm and inviting atmosphere, and we are glad that you found it clean and comfortable. We take great pride in maintaining high standards of cleanliness and providing a supportive environment for all our guests.We will surely pass on your compliments to Bonnie and the entire staff. We look forward to welcoming you back in the near future and continuing to offer you the best hospitality experience.Thank you once again for choosing our hotel and for your gracious feedback.

Response from Property: Dear guest, we are extremely grateful for your kind words . We are delighted to hear that you had a pleasant experience with our service, especially with Bonnie's excellent performance. It's great that our staff can communicate in English, making your stay more convenient .We take pride in maintaining clean rooms and fostering a friendly atmosphere among our staff. Your recognition of these aspects means a lot to us 💖. We will continue to uphold these high standards to ensure that every guest feels welcome and comfortable during their stay.We look forward to seeing you again on your next visit. We will be more than happy to serve you and create more wonderful memories for you . Once again, thank you for choosing our hotel and sharing your positive feedback with us .

Response from Property: Dear guest: Hello! Thank you very much for choosing Fuqinglong Huatian Holiday Hotel and giving it a five-star rating in your busy schedule. Your satisfaction is the best reward for our unremitting efforts. We are very happy to meet your expectations and hope to provide you with a comfortable accommodation experience again. In order to gain your trust, we will work harder to learn and continuously maintain innovation and strive to achieve perfection. We have always hoped to use our caring and warm heart to make the hotel your home away from home, and look forward to your return home! I wish you: good work and a smile on your face!

Response from Property: Dear guest,Thank you so much for your kind words! We are delighted to hear that you received a warm welcome at our front desk and found our staff to be friendly and helpful.Our front desk team always endeavors to create a pleasant first impression for every guest who walks through our doors. They strive to greet you with genuine smiles and offer assistance promptly, aiming to make you feel right at home from the moment you arrive. And all our staff members are trained to be friendly and ready to lend a helping hand throughout your stay, whether it's answering your questions, providing suggestions on local attractions, or fulfilling any special requests you may have.Your satisfaction is our greatest motivation. We will continue to uphold this high level of service and work hard to ensure that every visit of yours is filled with comfort and pleasant experiences. We sincerely look forward to welcoming you back again in the future. Wish you a wonderful life and all the best!