2032, Section B, Kaisa Center, No. 66 Nanyuan Road, Futian District, Shenzhen, Guangdong, 518000, ChinaView Hotel Details
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Wales international Hotel Apartment Guest Reviews
4.3/5
196 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.3
Amenities4.1
Service4.5
Cleanliness4.2
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All reviews(196)
Positive reviews(181)
Reviews with photos/video(79)
Easy to get around(55)
Awesome amenities(42)
Convenient location(38)
Close to metro(35)
Friendly front desk staff(21)
Large rooms(14)
Many amenities(10)
Excellent room layout(6)
Negative reviews(15)
M. Adib
Business Family Quadruple Twin Room [Fridge+Washing Machine]
Stayed in Oct 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Nov 2, 2024
House is very big. Very close to the subway, just 20-40 meters walk. Close to convenient store. And also close to the electronic district SEG plaza.
Recommended place to stay.
Response from Property: 敬愛的客人:您的好評我收到啦!感謝您對威爾士的信賴!更感謝您的不吝誇獎與強烈推薦!俗話説的好,金盃銀盃不如您的口碑。咱們威爾士公寓每個房間均配備冰箱洗衣機,如同您在家一樣方便。所有客房均提供一次性用品(牙刷牙膏,梳子,拖鞋等)。再次感謝您的光臨。祝您生活愉快!
SIK YAN
Comfy 2-bedroom And 1-living Room Suite
Stayed in Nov 2023
Travel with friends
1 review
2.5/5
Posted on Nov 27, 2023
Locations is good, next to the mrt station, and a shopping mall.
but the building is old, the back and corridor is Dark , dirty and smelly,
when i get to the room, the door looks old, and going to break,
after getting inside, the sofa have stain, the wall is mold, the toilet is wet, the tap is seems like going to break very soon,
and there have a lot of hair around on the floor, there have used tissue on the bed .............
really , regarding to this room , what i only can say good is location,
Response from Property: 尊敬的客人,您好。首先感謝您選擇威爾士公寓。也感謝您對我們地理位置的認可,我們開業多年一直在對房間更新換代,現在也有裝修新穎的房間。保潔也是經過我們總店專業培訓之後上崗的,近期的顧客對我們的保潔也有收貨大大好評!我們威爾士地理位置處一號線和六號線地鐵科學館站口,直達會展中心/羅湖口岸/深圳北站/南山華僑城/東門老街等深圳各熱門地點,還有電競房、投影房、兩卧套房、主題房多種房型選擇,最後還是感謝您的到來和評價,祝後續旅途愉快!
Cheung
Cozy Room (Double bed) (Fridge)
Stayed in Nov 2023
Couples
1 review
4.5/5
Great
Posted on Nov 13, 2023
Front Desk especially Mr. Chen provides excellent and prompt services on our WeChat requessts despite he was busy. He gave good recommendations on where to dine out with good food and atmosphere. Will visit Mr. Chen and Mr. Zhang again.
Response from Property: All encounters in the world are reunions after a long absence, and all the good things in the world are closely related to you. Thank you for your coming and affirmation. Service and quality are our unremitting pursuit. We look forward to visiting again and wish you a happy journey~~~~~~ ~~~~
Dayal Singh
Executive Room (Double Bed) (Kitchen)
Stayed in Jul 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Jul 19, 2024
Nice stay
Response from Property: 敬愛的客人:您的好評我收到啦!感謝您對威爾士的信賴!更感謝您的不吝誇獎與強烈推薦!俗話説的好,金盃銀盃不如您的口碑。咱們威爾士公寓每個房間均配備冰箱洗衣機,如同您在家一樣方便。所有客房均提供一次性用品(牙刷牙膏,梳子,拖鞋等)。再次感謝您的光臨。祝您生活愉快!
liane jaunty
Cozy Room (Double bed) (Fridge)
Stayed in Sep 2024
Solo travelers
22 review
5.0/5
Outstanding
Posted on Sep 8, 2024
The room is of a good size and in a good location, but it has a bit of smell. It's better with the air conditioner. It's probably humid because of the rain. There's a place to cook, which should be where residents live. The air conditioner is a bit old. The door has an electronic lock, which is quite convenient. You don't need a key to go out, you can just check out. The front desk lady is also quite considerate. You have to pay to charge your phone. You can take Line 1 downstairs, which is very convenient to Luohu and Huaqiangbei. Hong Kong is opposite, and you can see the mountains
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Wales and commenting on us. Wales Apartment not only provides home facilities (washing machine, laundry detergent, etc.), but also provides disposable toilet mats. Umbrellas are available for free at the front desk. Our store accepts multiple payment methods: WeChat, Alipay, UnionPay, foreign cards, business cards, etc., and provides standardized electronic invoices. We look forward to your visit again and wish you a pleasant journey!
Anonymous User
Comfy 2-bedroom And 1-living Room Suite
Stayed in Aug 2024
Family
1 review
3.0/5
Posted on Aug 25, 2024
The air conditioner leaked, and the entire sheet, mattress, and pillows were all wet. If we continued to stay, we would not clean the room or replenish the mineral water.
Original TextTranslated by Google
Response from Property: Dear guest, we are sorry to bring you an unpleasant check-in experience. We are really sorry and unexpected about the sudden leakage of the air conditioner. After you checked out and reported the situation to us, we also asked the master to deal with it as soon as possible. Performed repairs. Regarding extension of stay, we arrange for aunties to clean the guest rooms every day. We will not knock on the door to disturb you unless notified by guests. Before check-in, we have added the front desk housekeeper on WeChat, and anything you need can be delivered to your door. We will do it in the future Enhance understanding of customer satisfaction with their check-in experience. In addition to providing the convenience of home facilities (washing machines, laundry detergent, etc.), Welsh Apartments also provide disposable toilet seats, and umbrellas can be borrowed for free at the front desk. Our store has various payment methods: WeChat, Alipay, UnionPay, foreign cards, business cards, etc. are all available, and standard electronic invoices are provided. Have a nice trip!
Anonymous User
Featured Premier Boutique Member Room
Stayed in Aug 2024
Other
1 review
2.5/5
Posted on Aug 19, 2024
Hygiene: Very bad, every corner is dirty
Environment: Convenient transportation
Facilities: It has been used for a long time, the air conditioner is leaking, you can get half a bucket of water in one night, and the bed head is also worn out
Original TextTranslated by Google
Response from Property: Hello Ms. Luo, I'm sorry to receive your review. We are very sorry about the sudden leakage of the air conditioner, but when you asked us, we also had the backup option of changing your room. After you changed several rooms, you still chose this leaking room, and we also made a decision for you. compensation. In addition, you will be given free late check-out. But you still gave this negative review, and we are very helpless. We have arranged for a maintenance technician to clear the pipes of the air conditioner. In addition to providing the convenience of home facilities (washing machines, laundry detergent, etc.), Welsh Apartments also provide disposable toilet seats, and umbrellas can be borrowed for free at the front desk. Our store has a variety of payment methods: WeChat, Alipay, UnionPay, foreign cards, official cards, etc. are all available, and standard electronic invoices are provided. We look forward to your coming again and giving you a satisfactory stay experience! Have a pleasant journey!
Guest User
Business Family Quadruple Twin Room [Fridge+Washing Machine]
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 7, 2024
It's my first time to this apartment. The location is very good and it's close to the subway, which is convenient for travel. The housekeeper Xiaoyang is enthusiastic and patient. The check-in process is very fast. Free luggage storage service is also provided when checking out. There is always someone at the front desk. The room is very good, with a refrigerator, washing machine and stove, which meets all needs.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Wales and reviewing us. In addition to providing convenient home facilities (washing machine, laundry detergent, etc.), Wales Apartment also provides disposable toilet seats and umbrellas for free borrowing at the front desk. Our store has a variety of payment methods: WeChat, Alipay, UnionPay, foreign cards, official cards, etc. are all available, and standard electronic invoices are provided. Looking forward to your visit again and wishing you a pleasant journey!
Anonymous User
Cozy Room (Double bed) (Fridge)
Stayed in Jul 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Jul 31, 2024
It was already early in the morning when I checked in, but the front desk lady was still very patient. She also delayed the check-out time a little, which was very humane. The room was very big and I was very satisfied! There is a subway station downstairs, and the transportation is super convenient.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Wales Apartment and thank you for your recognition of us, which is the most powerful encouragement for us. The company's most stringent operating policy is to ensure that the hygiene standards and the environment are clean and tidy. Our rooms are equipped with washing machines and refrigerators, and both long-term and short-term rentals are available. The rooms can also provide microwave ovens and other kitchen utensils! Thank you again for your recognition of Wales. Welcome to visit us again!
Guest User
Business Family Quadruple Twin Room [Fridge+Washing Machine]
Stayed in Jul 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jul 26, 2024
It was my first time to come to this hotel. The housekeeper Xiaoyang arranged an e-sports room on a high floor for me. The view was excellent and there was a subway entrance downstairs, which was convenient for travel. The apartment facilities were very complete, including a washing machine and a refrigerator. The experience was good. Even though I came late, there was always someone at the front desk, and I would answer any questions. I will continue to choose this hotel next time
Original TextTranslated by Google
Response from Property: 親愛的客人!首先感謝您入住本公寓!最好的廣告是客人口口相傳的推薦,非常榮幸我們的服務,能得到您的認可。我們公寓位於福田區南園路佳兆業中心B座。如果您搭乘地鐵可選擇1/6號線到科學館站F口出,出來左轉即可到達。旅途路上總有不期而遇的温暖,在這裏,滿意只是期待,感動與驚喜才是一直追求的方向!
Guest User
Featured Premier Boutique Member Room
Stayed in Jul 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Jul 25, 2024
It was very late when I checked in, but the front desk was very patient and there was always someone on duty. This time I booked a projection room, which was comfortable with members watching TV series. The front desk staff was always very enthusiastic and would patiently solve any needs.
Original TextTranslated by Google
Response from Property: Thank you for your praise of our rooms and services. It makes us very happy. We have been committed to providing customers with a better experience. Your affirmation and encouragement are the driving force for us to move forward. As the saying goes, gold cups are not as good as silver cups. Your reputation. Each room of our apartment in Wales is equipped with a refrigerator and washing machine, making it as convenient as you would at home. Disposable supplies (toothbrush, toothpaste, comb, slippers, etc.) are provided in all rooms. Thank you again for visiting. Wish you a happy life!
Guest User
Cozy Room (Double bed) (Fridge)
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 18, 2024
I arrived late on the day of check-in, but the front desk staff was still online and enthusiastically helped me check in. If I needed anything, I would provide it. The service was efficient and timely. I stayed with my friends that day and booked a smaller room. The front desk staff also patiently helped me upgrade the bed to a larger one. The bed was made very clean when I entered the room. The washing machine and refrigerator were very convenient to use.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Wales and commenting on us. Wales Apartment not only provides home facilities (washing machine, laundry detergent, etc.), but also provides disposable toilet mats. Umbrellas are available for free at the front desk. Our store accepts multiple payment methods: WeChat, Alipay, UnionPay, foreign cards, business cards, etc., and provides standardized electronic invoices. We look forward to your visit again and wish you a pleasant journey!
Guest User
Cozy Room (Double bed) (Fridge)
Stayed in Jul 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jul 31, 2024
Friends from Shenzhen often come to this apartment. The room they arranged for us when we first checked in was not perfect. But we stayed there several times afterwards. The front desk arranged everything very well. The room layout is very good. There is also a washing machine, which is great.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Wales Apartment and thank you for your recognition of us, which is the most powerful encouragement for us. The company's most stringent operating policy is to ensure that the hygiene standards and the environment are clean and tidy. Our rooms are equipped with washing machines and refrigerators, and both long-term and short-term rentals are available. The rooms can also provide microwave ovens and other kitchen utensils! Thank you again for your recognition of Wales. Welcome to visit us again!
Guest User
Business Family Quadruple Twin Room [Fridge+Washing Machine]
Stayed in Jul 2024
Family
20 review
1.6/5
Posted on Jul 14, 2024
It’s really hard to explain. You can check in after 2pm. When I arrived around 3pm, I was told that the room hadn’t been made up yet. Then I entered the room and it was really shabby. I want to know if those who said it was good, hygienic and clean were just asking for help. , the room was really not clean, the curtains were broken, and the air conditioner was in falling apart mode. Then I originally planned to stay for two nights, but the children clamored to leave early, so I had to change my schedule and check out early. Fortunately, the store gave me a one-day refund. Room fee, this is why I gave their service three stars.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Wales Hotel Apartments. We regret that the service did not satisfy you. You arrived at the hotel just in time for the peak check-out period, and the summer rooms were fully booked a little later than usual. We immediately helped you store your luggage in the room and arranged for cleaning to be prioritized for check-in. The problem with the curtains was that the hooks were loose. It's done now; the air conditioner is a windshield to prevent the cold air from blowing directly onto the guests. Thank you for your valuable advice. We have made rectifications to the guest rooms after check-out. The front desk is on duty around the clock and is on call at any time. If you have any problems in the future, let us know so we can solve them quickly. Thank you for your sincere recognition of our fast refund. In addition to service, there are other features, such as free umbrellas at the front desk, kitchen utensils for loan, electric ironing brushes, etc., and the location is close to Exit F of the Science Museum subway entrance, next to it. There are large shopping malls, and these high cost performance are also one of the reasons why we have received a lot of praise from customers. I hope you can experience the full sincerity of our hotel and wish you a happy journey!
Antaliya
Cozy Room (Double bed) (Fridge)
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 4, 2024
It was a very pleasant apartment experience. I checked in late and there was always someone at the front desk (it was indeed a 24-hour butler front desk). The bedding was clean and tidy, and entering the room made people feel happy physically and mentally. The front desk clerk responded quickly and responded to every request. Recommended~
Original TextTranslated by Google
Response from Property: Dear guest! First of all, thank you for staying in our apartment! The best advertisement is the recommendation from the guests. We are honored that our service can be recognized by you. Our apartment is located in Block B, Kaisa Center, Nanyuan Road, Futian District. If you take the subway, you can choose Line 1/6 to Science Museum Station Exit F, turn left and you will arrive. There is always unexpected warmth on the journey. Here, satisfaction is just an expectation, and touching and surprise are the direction we always pursue!