Four Points by Sheraton Shenzhen Bao'an Guest Reviews
4.7/5
Outstanding
982 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(982)
Positive reviews(962)
Reviews with photos/video(194)
Friendly front desk staff(141)
Delicious breakfast(100)
Easy to get around(67)
Well designed(37)
Well decorated(23)
Close to airport(21)
Nice elevator(9)
Delicious buffet(6)
Negative reviews(20)
R
Superior TwinRoom
Stayed in ago 2024
Family
3 review
4.5/5
Great
Posted on 25 out 2024
a nice stay at the hotel, the staffs are friendly and polite, doorman are helpful.
Response from Property: Thank you for staying with us and sharing a review! We look forward to welcoming you back to Four Points by Sheraton Shenzhen Bao'an.
Guest User
Superior TwinRoom
Stayed in out 2023
Family
2 review
4.5/5
Great
Posted on 11 out 2023
Overall Great service. front desk helped us arrange taxi to airport. Room look new and spacious.
Response from Property: Thank you for staying with us and sharing a review! We look forward to welcoming you back to Four Points by Sheraton Shenzhen Bao'an.
AM - Htl
Superior Room
Stayed in ago 2024
Solo travelers
415 review
5.0/5
Outstanding
Posted on 21 ago 2024
i go for business and i always choose this
Response from Property: Thank you for staying with us and sharing a review! We look forward to welcoming you back to Four Points by Sheraton Shenzhen Bao'an.
Kachi
Deluxe Room
Stayed in out 2023
Business travelers
4 review
3.5/5
Posted on 22 out 2023
Good hotel in the area. Room was nice and comfortable. Food at the restaurant was disappointing. Pizza was horrible with a ketchup base. Burger was unfortunately available, only for one person whilst 6 of us wanted to order. Probably should have ventured outside for the meal.
Response from Property: Thank you for staying and sharing a review! We must apologize for the inconvenience you endured. We have shared your views with relevant departments for adjustment and look forward to welcoming you back to Four Points by Sheraton Shenzhen Bao'an.
Bon Hui
Superior Room
Stayed in out 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on 21 out 2023
Location is not bad, probably 20 mins away from baoan airport. Overall service is good, room is clean and neat.
Response from Property: Thank you for staying with us and sharing a review! We look forward to welcoming you back to Four Points by Sheraton Shenzhen Bao'an.
Guest User
Deluxe Suite
Stayed in abr 2023
Solo travelers
7 review
5.0/5
Outstanding
Posted on 6 abr 2023
My stay here was very pleasant. The room had everything I needed, including ample USB ports for charging as well as wireless charging for compatible phones. The decor is modern, clean and stylish with photographs of Shenzhen on the walls which is a nice touch.
I used room service twice and the food was very high quality, well prepared and we'll presented. The menu caters for both Asian and western tastes.
All the staff I encountered were very friendly and helpful. I'd stay again.
Response from Property: Dear guest, hello! Thank you for choosing to stay at Four Points by Sheraton Shenzhen, Bao'an. The hotel is located in the bustling central area of Bao'an, close to core business and leisure business districts such as Haiya Colorful City, Bao'an Wanda Plaza, and Yifangcheng Shopping Center. We sincerely look forward to welcoming you again in the near future and bringing you a better stay experience
Losai
Superior Suite
Stayed in dez 2023
Family
7 review
3.0/5
Posted on 3 jan 2024
If you need to stay in Boa'an area, this hotel is a good choice.
Response from Property: Thank you for staying with us and sharing a review! We look forward to welcoming you back to Four Points by Sheraton Shenzhen Bao'an.
PUI MING
Superior TwinRoom
Stayed in ago 2023
Family
4 review
4.7/5
Amazing
Posted on 20 ago 2023
Decent hotel with nice staff. Located near a big mall and surrounded by shops and restaurants.
Response from Property: Thank you for staying with us and sharing a review! We look forward to welcoming you back to Four Points by Sheraton Shenzhen Bao'an.
Ng Sang Ho
Superior Suite
Stayed in jul 2024
Family
16 review
4.7/5
Amazing
Posted on 30 set 2024
very good hotel!
Guest User
Superior Room
Stayed in mar 2023
Couples
22 review
4.7/5
Amazing
Posted on 21 mar 2023
Great stay at the weekend. Very clean room with their signatory pillows, quilt and mattress 👍🏻👍🏻Very friendly and helpful hospitality. The only thing was that the restaurant The Mesh did not offer buffet dinner at the weekend of our stay! But we will definitely go again and try it.
Response from Property: Thank you for staying with us and sharing a review! The dinner buffet is open on Friday and Saturday tentatively. We look forward to welcoming you back to Four Points by Sheraton Shenzhen Bao'an.
Guest User
Superior Room
Stayed in jun 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on 4 jun 2023
Bellota and klein are so nice,that I love here so much.
Response from Property: Thank you for staying with us and sharing a review! We look forward to welcoming you back to Four Points by Sheraton Shenzhen Bao'an.
Sirom
Superior Room
Stayed in mar 2024
Business travelers
3 review
4.2/5
Very Good
Posted on 19 mar 2024
All good!
Guest User
Superior Room
Stayed in jan 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on 16 jan 2023
Joey nice
Response from Property: Dear guest, thank you for choosing Four Points by Sheraton Shenzhen Baoan for your trip to Pengcheng. I hope you had a pleasant, fulfilling and enjoyable holiday and look forward to your visit again~
*moon
Deluxe Room
Stayed in out 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on 28 out 2024
This hotel is really the best value for money
Service: Check-in at 2:30 a.m., because it was too late, I requested to extend the check-in time to 3:00 a.m., and Gwen at the front desk agreed very readily, which is really good. Late at night, I was already tired, and if I still needed all kinds of laborious communication and conversation, I would be even more tired. I was too sleepy and slept until 3:00 p.m., and asked for another half-hour extension. The front desk lady on duty on the afternoon of the 28th also agreed very readily
Environment: Excellent location, hotel near Haiya, I usually pass by Haiya many times, because the flight was delayed to Shenzhen and it was so late that I forgot to bring the key and booked this hotel temporarily. When I stepped into the hotel lobby, the modern and simple style and industrial retro elements made me feel like I entered Starbucks, haha, the layout is very special, and the check-in is behind the lobby bar.
Facilities: Smart toilet is good, the air conditioner in the room is really noisy, and it makes a loud noise when the wind speed is a little higher. The hotel is next to the school, and you can hear the school bell and the various sounds of students doing morning exercises. The room soundproofing is slightly poor, and you can hear the sound of the door next door opening and closing, and the sound of walking and sweeping in the corridor.
Hygiene: When brushing teeth, the tap water smells like rust. There are many stains on the ironing board.
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Guest User
Deluxe Room
Stayed in out 2024
Family
1 review
4.0/5
Very Good
Posted on 26 out 2024
The location of the hotel is very good, there are many restaurants nearby and there is also a large shopping mall. But for this price, the hotel room is relatively small. The breakfast buffet has many choices. There is a large self-service parking lot next to the hotel, but I don't know if it is provided by the hotel.