Guest User
October 10, 2023
It was the first time I booked a "windowless double bed room" through "Ctrip Business Travel". I arrived at the hotel around 11 o'clock that night. After checking in, I found that the strange smell of this windowless room was particularly strong. It happened to be that day with my wife Together, it was agreed that this was truly unoccupiable. I immediately returned to the front desk to discuss changing to a room with a window. But I submitted to the front desk that I would like to accept my cancellation of my initial order and then place a new one, on the grounds that this would prevent me from paying more personally (fees other than the company's standard are paid by the company); but the hotel I don't agree with this request, but I was told that I can cancel it on the APP. What makes me even more incomprehensible is that the price of the windowless double bed room I originally booked was 215 yuan, but the front desk asked me to pay the difference starting from 203 yuan on the grounds that they only charged 203 yuan, otherwise it would not be possible. Change rooms. I repeatedly pointed out that the reason for changing rooms was the smell of the hotel room, but I didn't understand that the front desk staff didn't accept this fact. In the end, I changed to a room with a window for 278 yuan. I really can't believe why this room is so expensive. It's really too small inside, and the WC is also very small. You can almost turn around and bump into each other. This night was really uncomfortable, a really bad experience. , I travel on business all year round. In fact, the price of a hotel with the same conditions in Xiamen is 200 to 220 yuan. I don't quite understand the management philosophy of this hotel.
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