City Convenience Hotel (Shantou High Speed Railway Station Longhu Branch) Reviews
City Convenience Hotel (Shantou High Speed Railway Station Longhu Branch)
Intersection of Zhuchi Road and Hengshan Road, Longhu District, Shantou, Guangdong, 515000, ChinaView Hotel Details
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City Convenience Hotel (Shantou High Speed Railway Station Longhu Branch) Guest Reviews
4.2/5
716 review
Verified reviewsLocation4.2
Amenities4.1
Service4.3
Cleanliness4.2
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All reviews(716)
Positive reviews(671)
Reviews with photos/video(198)
Friendly front desk staff(118)
Delicious breakfast(57)
Would stay again(39)
Amazing natural light(14)
Close to train station(14)
Perfect for business trips(8)
Tasty restaurant(8)
Easy to call taxis(8)
Negative reviews(45)
Weiweimozi
Chaoshan Whisper Twin Room (Sleep Aid)
Stayed in Feb 2024
Travel with friends
17 review
Outstanding
Posted on Feb 15, 2024
Environment: Nice, quite quiet, the nearest Zhujiang Food Street is quite lively
Service: Good service attitude, can give you travel tips, convenient transportation suggestions to Chaozhou
Sanitation: Daily cleaning is good
Original TextTranslated by Google
6/8
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. The small town will always stand in this city, waiting for your arrival! See you there! Wish you: always smile^_^!
Ershixiong.
Chaoshan Whisper Twin Room (Sleep Aid)
Stayed in Dec 2023
Business travelers
12 review
Posted on Dec 25, 2023
The hotel lobby was renovated, the construction area was not separated, and the room was dirty and messy. Cockroaches were everywhere, and the room smelled.
Environment: Poor
Hygiene: Poor
Service: After highlighting the problem, no staff cleaned it again
Facilities: Insufficient safety facilities
Original TextTranslated by Google
Response from Property: Dear guest, we are sorry that we failed to give you a satisfactory stay experience. If you encounter any problems during your stay, you can contact the front desk staff at any time. We are on call 24 hours a day to solve your problems. The decoration of the hotel lobby is the main door and store sign. We failed to isolate the construction area and caused you inconvenience. We deeply apologize. We will inform the relevant departments of the opinions to improve the service quality. If you come here next time, I hope you can book this hotel again and give us a chance to apologize in person. Looking forward to seeing you again!
Tony wulaowutou
Standard Double Room
Stayed in Nov 2023
Business travelers
104 review
Outstanding
Posted on Nov 18, 2023
Facilities: complete, comfortable room, bathroom shower flush🚿enjoyable
Hygiene: clean,
Environment: Surrounding food carnival, beef rice,
Service: The staff is friendly and the breakfast in the restaurant is complete.
Original TextTranslated by Google
6/7
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. The small town will always stand in this city, waiting for your arrival! See you there! Wish you: always smile^_^!
Guest User
Chaoshan Whisper Twin Room (Sleep Aid)
Stayed in May 2024
Travel with friends
1 review
Posted on May 4, 2024
Very bad, I suggest you don't book it. I usually don't comment on Ctrip, but I didn't expect that a hotel in a third-tier city of more than 300 yuan could be so outrageous. The toilet lid is moldy, the toilet seat is yellow, the towel is yellow, the floor is dirty, the shower room is broken, and the tabletop is mottled. It's outrageous.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel and would like to offer you our sincerest apologies. Our hotel underwent a comprehensive rectification on June 25th. We renovated and cleaned the originally relatively old rooms and completed a multi-faceted upgrade design. We are committed to giving every guest a better stay experience. I hope you can feel our sincerity next time you stay! At this point, I sincerely wish you a happy life~
Anonymous User
Standard Double Room
Stayed in Oct 2023
Business travelers
46 review
Posted on Oct 26, 2023
I stayed there for two more days and it was ok. It was quite quiet. The food in Shantou is really nice, with a wide variety and not expensive. November is a good time to visit Shantou.
Original TextTranslated by Google
Response from Property: Dear guest, we are sorry that we failed to give you a satisfactory stay experience. If you encounter any problems during your stay, you can contact the front desk staff at any time. We are on call 24 hours a day to solve your problems. We will inform the relevant departments of your opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize in person. Looking forward to seeing you again!
Guest User
Standard Double Room
Stayed in Oct 2023
Business travelers
27 review
Posted on Oct 24, 2023
The bathroom floor drainage is not smooth, the floor is flooded after taking a shower, and the breakfast is also very simple
Original TextTranslated by Google
Response from Property: Dear guest, we are sorry that we failed to give you a satisfactory stay experience. If you encounter any problems during your stay, you can contact the front desk staff at any time. We are on call 24 hours a day to solve your problems. We will inform the relevant departments of your opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize in person. Looking forward to seeing you again
Guest User
Standard Double Room
Stayed in Apr 2024
Other
4 review
Outstanding
Posted on Apr 23, 2024
It's 2/3 km from the high-speed rail station, which is quite close. The hygiene is OK, and it's quite quiet at night. It seems that my grandparents lived on the same floor that day, so they got up early, and I could hear the sound of opening the door and swiping the card. I went to the district to take an exam, so I had to get up early that day, which didn't affect me much. I didn't expect that there was breakfast, which looked pretty good, and the front desk was also very polite. Overall, it was good and the stay was quite comfortable!
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent and stand in this city forever, waiting for your arrival! See you there! Wish you always smile^_^!
Guest User
Chaoshan Whisper Twin Room (Sleep Aid)
Stayed in Apr 2024
Other
3 review
Very Good
Posted on Apr 14, 2024
The hotel is small, but the price is very affordable. It was booked for the exam. It is very close to the school. It is great to have this hotel... Haha...
Original TextTranslated by Google
Response from Property: Dear customer, we are extremely honored and pleased by your favorable comments. The hotel has been fully renovated and upgraded. We will repay your trust with greater enthusiasm and better service. We look forward to your visit again. Thank you!
Ian伊恩
Chaoshan Whisper Twin Room (Sleep Aid)
Stayed in Mar 2024
Travel with friends
17 review
Posted on Apr 4, 2024
The hygiene of this hotel is relatively poor. I can already feel the smell of smoke in the corridor. I also see a lot of stains in the room. When I go to the room, I see that it looks like older facilities. Even the manual shower gel machine for bathing is broken. The biggest feature The air conditioning is just enough. I won’t choose to book this hotel again.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel and would like to offer you our sincerest apologies. Our hotel underwent a comprehensive rectification on June 25th. We renovated and cleaned the originally relatively old rooms and completed a multi-faceted upgrade design. We are committed to giving every guest a better stay experience. I hope you can feel our sincerity next time you stay! At this point, I sincerely wish you a happy life~
Guest User
Chaoshan Whisper Twin Room (Sleep Aid)
Stayed in Mar 2024
Travel with friends
17 review
Outstanding
Posted on Mar 5, 2024
The front desk service is very good, check-in is confirmed quickly, and you can check in early. The hotel is in a very good location. It is convenient to take a taxi or take the bus. There is a large market nearby which is most convenient for buying fruits. It is easy to find food.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent and stand in this city forever, waiting for your arrival! See you there! Wish you always smile^_^!
Anonymous User
Standard Double Room
Stayed in Aug 2023
Family
1 review
Posted on Aug 20, 2023
The hair was not cleaned up, the quilt was damaged, and the special room always has special points to be discounted, which taught me not to be petty. The breakfast was good! The waiters were very polite! There are two more points, the sound insulation is not very good, I woke up in the middle of the night by the second-hand smoke, I don't know if the ventilation is good or not, no one smokes in our room, where does the smoke come from? ? !
Original TextTranslated by Google
Response from Property: Dear guest, we are sorry that we failed to give you a satisfactory stay experience. If you encounter any problems during your stay, you can contact the front desk staff at any time. We are on call 24 hours a day to solve your problems. We will inform the relevant departments of your opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize in person. Looking forward to seeing you again!
Guest User
Chaoshan Whisper Twin Room (Sleep Aid)
Stayed in Feb 2024
Solo travelers
1 review
Outstanding
Posted on Feb 11, 2024
A very good accommodation experience, awesome! The facilities and supplies are simple and sufficient, saving resources and satisfying guests. Special praise for the restaurant and front desk staff. My handbag was lost in the restaurant during breakfast, and the staff of the two departments tried every means to find me, and the cash in the bag was not touched at all. Thumbs up for the quality of the hotel's staff and the hotel system! It is because of such Shantou people that we recognize Shantou as a tourist. It is such Shantou people who promote the development of the city. Thank you!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent and stand in this city forever, waiting for your arrival! See you there! Wish you always smile^_^!
Guest User
Chaoshan Whisper Twin Room (Sleep Aid)
Stayed in Jul 2023
Family
9 review
Outstanding
Posted on Jul 31, 2023
The hotel is clean and hygienic, with convenient transportation. The breakfast is a buffet, which is very rich. You can see the street outside when you sit by the window. The environment is very good. There are also Kung Fu tea and tea sets, which are very Chaoshan characteristics. I will stay here next time I come to Shantou.
Original TextTranslated by Google
6/8
Response from Property: I am very glad that you chose to stay at the City Convenience Hotel. I was stunned when I saw your small evaluation! The hotel is located in a prosperous area, with the excitement and convenience of the city. The buffet breakfast in the hotel is rich in variety and delicious. Home is a shelter from the wind, a warm nest, and a corner that warms the body and mind. Love is home, and the hotel always hopes to use its caring and warm heart to become the home away from home in your heart, looking forward to your next home!
Anonymous User
Standard Double Room
Stayed in Jul 2023
Travel with friends
1 review
Posted on Jul 22, 2023
It's so different from what I lived here a few years ago. I paid over 200 yuan for a place like this. There's blood on it, the walls are broken, the cabinets are broken, and the soundproofing is poor.
Original TextTranslated by Google
Response from Property: Dear guest, we are sorry that we failed to give you a satisfactory stay experience. If you encounter any problems during your stay, you can contact the front desk staff at any time. We are on call 24 hours a day to solve your problems. We will inform the relevant departments of your opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize in person. Looking forward to seeing you again!
Anonymous User
Chaoshan Cozy Double Bed Room (Deep Sleep)
Stayed in Aug 2023
Family
3 review
Outstanding
Posted on Aug 3, 2023
Super satisfied,
Facilities: All
Sanitation: Clean
Environment: Very good
Service: Great
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. The small town will always stand in this city, waiting for your arrival! See you there! Wish you: always smile^_^!