Est international H otel Shantou MixC  Store

Est international H otel Shantou MixC Store Reviews

Est international H otel Shantou MixC Store

Longhu District, Shantou, Guangdong, ChinaView Hotel Details
Est international H otel Shantou MixC  Store
Est international H otel Shantou MixC  StoreEst international H otel Shantou MixC  StoreEst international H otel Shantou MixC  Store
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Est international H otel Shantou MixC Store Guest Reviews

4.7/5
Outstanding
310 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(310)
Positive reviews(299)
Reviews with photos/video(109)
Friendly front desk staff(29)
Large rooms(18)
Convenient parking(16)
Strange smell in room(13)
Has rooms for families(7)
Perfect for families(4)
Located downtown(4)
Negative reviews(11)
Anonymous User
Panoramic Queen Room
Stayed in Apr 2024
Couples
8 review
3.5/5
Posted on Apr 21, 2024
Location of hotel is decent as only a short 5-10 minutes walk required to the nearest malls and eateries. Hotel room was spacious and comfortable but as the hotel is new, there are ongoing construction work within and outside the hotel which is inconvenient and messy. I would highly recommend this hotel once the construction work is fully completed.
Response from Property: I am very sorry for the bad check-in experience you had.We appreciate your feedback.Because this gives us the opportunity to correct mistakes and improve our services.I hope in the near future,we can bring you a better experience.
Guest User
Deluxe Queen Room
Stayed in Sep 2024
Couples
1 review
4.8/5
Amazing
Posted on Sep 11, 2024
The service attitude of the little brother and sister at the front desk is very good. The young lady also upgraded our room for free🆓. We are very satisfied with the room type. Not only does Xiaodu fully intelligently control the electronic equipment in the room (the important thing is that the toilet is also intelligent🐮), but there is also a very The large balcony with atmosphere (but the small table lamp on the table cannot be turned on, is not a big problem. It is very comfortable to chat with my husband for a late night snack on the balcony at 77 😌). It is not far from the scenic spots or Vientiane City. Shantou small electric can solve the problem. hhh recommended recommended recommended!
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Response from Property: I finally waited for you, but fortunately I didn’t give up. Looking at this heart-warming comment, I feel that our efforts and seriousness are all worth it. The years are peaceful and my heart is at peace. Dear customers, the lights on our balcony need to be touched, not pressed. During your stay, you can contact us at any time. Only after experiencing it will you understand that the hotel will continue to have the same accommodation environment and better facilities as before. Service, if you like us, you can come back and see us. Our hotel uses atomized glass and soft water for bathing, showering, and washing to make your skin smoother, more delicate, and more like baby skin. At the same time, our hotel provides free laundry service. We look forward to visiting you again. Thank you very much. We will continue to work hard to live up to your positive comments about our hotel. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Deluxe 2-bed Room
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 10, 2024
It is very close to Vientiane City. The transportation is also convenient. It is also very close to Longyan South Road. There are many restaurants nearby. It is very convenient. The room is also clean. The front desk service attitude is very good. It is worth staying.
Original TextTranslated by Google
Response from Property: I finally waited for you, but fortunately I didn’t give up. Looking at this heart-warming evaluation, I feel that our efforts and seriousness are all worth it. The years are peaceful and my heart is at peace. Only after experiencing it can you understand. The hotel will continue to provide the same accommodation environment and better services as before. If you like us, you can come back and see us. Our hotel uses atomized glass and soft water for bathing, showering, and washing to make your skin smoother, more delicate, and more like baby skin. At the same time, our hotel provides free laundry service. We look forward to visiting you again. Thank you very much. We will continue to work hard to live up to your positive comments about our hotel. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Anonymous User
Elegant Queen Room
Stayed in Sep 2024
Family
1 review
1.0/5
Posted on Sep 12, 2024
I stayed at the Astor International Hotel for 4 days...I was very angry. I had to complain about the following situations before they could be improved: 1) cleaning supplies were not replaced, 2) the toilet paper was not used up and no new toilet paper was added, 3) TV remote control There was no electricity for several days, 4) Slippers were not given in large sizes, 5) The cleaner said there was no rule to take away used slippers and towels, 6) The room was not cleaned at 2 pm, 7) I was woken up by the sound of airplanes every night . 8) Poor lighting design: If you turn off the lights while sleeping, it will be so dark that you can’t even find the toilet. There is only one advantage: check in early and check out late. The cleaning staff did not do a good job and the front desk staff did not follow up. I will never stay at the Astor International Hotel. Bad review, bad review, bad review.
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Response from Property: Dear guest, I'm sorry that you gave the hotel such a review. In response to the questions you raised, we sorted out the monitoring and cleaning records of the housekeeping department. Here we see that every day at 11:00 and 1:00 p.m. We want to provide you with the service of changing the quilt cover in your room. Your request is to be cleaned before 2:00. We have met your request and changed the bed sheets and quilt cover. The second question is that you reported that the slippers are not large-sized. For slippers, we use a unified grocery store purchase code that can accommodate up to 44 codes. When you needed four slippers from the waiter on the 11th, we had already delivered them to you and asked you if they were suitable. Staying in hygienic hotels always adheres to the principle of adding new ones and not removing old ones. Your slippers have not been used brand new. We did not test it. This is our problem. Xiaoya here apologizes to you on behalf of all the family. Your feedback Regarding the shower gel issue, in May the store manager suggested that less than one-third of the shower gel and hand sanitizer needed to be filled with a second bottle. Your room will be inspected by the housekeeping supervisor every day, and we will find that there is not enough shower gel. It was replenished in time, and the last time the staff replaced the shower gel for you, two-thirds of the capacity was not enough. You felt that it was not enough, so we continued to replenish it for you~. There is a sensor light at the door of the room where you can insert the card. As long as you get up, There will be a sensor when there is a sensor. Many customers who have this sensor have asked us to close it as much as possible. Maybe the room you live in is out of order. We will expeditiously send engineers to repair it, and we will also truthfully give your feedback. Check, our hotel is 40 kilometers away from the airport. You are really wronging Xiaoya about the noise of the plane. We will continue to strengthen our services in response to your feedback. Thank you for your understanding and for informing us about the problems we encountered during your stay. Question, we regret that it did not meet your expectations.
Guest User
Deluxe 2-bed Room
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 3, 2024
The location is convenient, the room is tidy, the mattress is comfortable, and most importantly, the attitude is very nice
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at the hotel and rating us so highly! We keep making progress with your trust and are always ready to provide every guest with more meticulous and high-quality services. If you have any questions during your stay, please feel free to call the front desk. We will serve you 24 hours a day. Yaster International Hotel Shantou Vientiane City Branch looks forward to your visit again!
Guest User
Deluxe Queen Room
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 1, 2024
The hotel service is very 👌, very welcoming, very clean, very close to the city, parking is convenient, and overall very comfortable
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at the hotel and rating us so highly! We keep making progress with your trust and are always ready to provide every guest with more meticulous and high-quality services. If you have any questions during your stay, please feel free to call the front desk. We will serve you 24 hours a day. Yaster International Hotel Shantou Vientiane City Branch looks forward to your visit again!
Anonymous User
Panoramic Queen Room
Stayed in Aug 2024
Family
76 review
3.7/5
Posted on Aug 30, 2024
Personally, I feel that it is of the "okay" type. environment: It's less than one kilometer away from the shopping mall, which is very convenient. It is also very convenient to take a taxi a few kilometers away from the small park. There is the hotel's own parking lot, and there are about twenty parking spaces by visual inspection. health: Well enough. The bed towels had no obvious stains. However, there is hair in some places that has not been cleaned, so small details still need to be paid attention to. facility: There is no closed door in the bathroom area, so it will be a bit awkward for parents, children or ordinary friends to take a bath. It's a bit cold even if the air conditioner blows directly in, and the toilet smells... The bathroom door does not close tightly and water will fly out if you are not careful. After the sleep mode, the night light is always on and cannot be turned off. The switch key for the mirror headlight is also always on, and the TV and light control keys also have small lights. Anyway, it is very unfriendly to people with sleep disorders. (The hotel does not provide breakfast, you need to find food by yourself)
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Response from Property: Thank you for sharing your detailed review. I'm sorry that this stay did not fully meet your expectations. Regarding every valuable suggestion you mentioned, we will share it with the hotel management to find the shortcomings in the details, maintain the good aspects, and improve the shortcomings. We always pursue to create a perfect stay experience for our guests. We believe that you will have a new experience next time you stay, and we sincerely invite you to come again.​
Guest User
Deluxe 2-bed Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 30, 2024
I booked a twin room. With my kids, the guy at the front desk was very enthusiastic and upgraded me to a parent-child room. The hotel also has a laundry room (can be dried), which is really convenient. After all, the weather is hot, so you have to change your clothes if you like👍👍👍 The bus station and shared bicycles are not far from the door, which is very convenient
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at the hotel and rating us so highly! We keep making progress with your trust and are always ready to provide every guest with more meticulous and high-quality services. If you have any questions during your stay, please feel free to call the front desk. We will serve you 24 hours a day. Yaster International Hotel Shantou Vientiane City Branch looks forward to your visit again!
Guest User
Deluxe Queen Room
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 28, 2024
The hotel is very convenient, clean and tidy. The guys and girls at the front desk are very considerate and answer all your questions. I will choose to stay here next time I come to Shantou. It is not far from the small park, Longyan Night Market and the ferry. Didi is very convenient. In the hotel There is also an all-in-one washer and dryer. I really thought about it. It is indeed the hotel where my sister stayed for two nights after returning from Nan'ao Island.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at the hotel and rating us so highly! We keep making progress with your trust and are always ready to provide every guest with more meticulous and high-quality services. If you have any questions during your stay, please feel free to call the front desk. We will serve you 24 hours a day. Yaster International Hotel Shantou Vientiane City Branch looks forward to your visit again!
Guest User
Family-friendly 2-bed Room
Stayed in Sep 2024
Other
3 review
5.0/5
Outstanding
Posted on Sep 3, 2024
OK OK Facilities: good Hygiene: clean Environment: good Service: Very good
Original TextTranslated by Google
Response from Property: Dear guests: Hello! I'm very glad that you chose to stay at Yaste International Hotel Shantou Vientiane City Branch. I was stunned when I saw your low review! The hotel is located in a prosperous area, with the excitement and convenience of the city. Home is a haven from the wind, a cozy nest, and a corner that warms the body and mind. Home is where there is love. The hotel always hopes to use its thoughtfulness and warmth to become the home away from home in your heart. We look forward to your next return home!​
Guest User
Deluxe Queen Room
Stayed in Jul 2024
Family
8 review
5.0/5
Outstanding
Posted on Jul 30, 2024
The room was very nice and generally very clean. The guys at the front desk downstairs were very helpful, very welcoming and responsive to requests. It is very close to the city center. I will come back next time!
Original TextTranslated by Google
Response from Property: I finally waited for you, but fortunately I didn’t give up. Looking at this heart-warming evaluation, I feel that our efforts and seriousness are all worth it. The years are peaceful and my heart is at peace. Only after experiencing it can you understand. The hotel will continue to provide the same accommodation environment and better services as before. If you like us, you can come back and see us. Our hotel uses atomized glass and soft water for bathing, showering, and washing to make your skin smoother, more delicate, and more like baby skin. At the same time, our hotel provides free laundry service. We look forward to visiting you again. Thank you very much. We will continue to work hard to live up to your positive comments about our hotel. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Anonymous User
Superior 2-bed Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 27, 2024
When traveling with children, the front desk upgraded the parent-child room for free. This is the best parent-child room I have ever stayed in. It has a super large terrace. The children loved it so much. The facilities and equipment are all brand new. The front desk even gave some to the children when they left. As a gift, we were given a travel guide when we checked in, and we were able to explore Shantou easily. The corridors of their home have some light aromatherapy, and they also put candies and free mineral water. After receiving this, I have to give a thumbs up to the lobby. There is actually a refrigerator that provides free cold drinks. I heard from the front desk that a restaurant will be built on the second floor. It may be a little noisy. Everyone was given earplugs. It was great!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! I'm very glad that you chose to stay at Yaste International Hotel Shantou Vientiane City Branch. I was stunned when I saw your low review! The hotel is located in a prosperous area, with the excitement and convenience of the city. Home is a haven from the wind, a cozy nest, and a corner that warms the body and mind. Home is where there is love. The hotel always hopes to use its thoughtfulness and warmth to become the home away from home in your heart. We look forward to your next return home!​
Guest User
Family-friendly 2-bed Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 18, 2024
It's a new hotel and it's very good. It's clean and tidy. The rooms are big and well-equipped. The location is very close to the surrounding spots. The room is not smelly or smelly as some people say, but the smell in the corridor is a bit weird. Yes, the attitude of the front desk is very good. I will continue to stay here next time I come back👍
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home when you stay at Ast Hotel. We look forward to seeing you again to review our progress, and wish you a happy day!
Anonymous User
Deluxe Queen Room
Stayed in Jun 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jun 10, 2024
The room is big and the location is very good. It is close to Vientiane City and there are many places to eat nearby.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your visit, and we also sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We can get your praise. We are deeply honored. At the same time, we are more motivated to move forward and hope to have more opportunities to serve you!
Kaxiheng
Deluxe Queen Room
Stayed in Jun 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jun 6, 2024
It’s really nice to live here! We traveled from Guangzhou to Chaoshan I thought the hotel would be as trendy as Guangzhou, but I didn't expect it to be very dry. Slept well. It’s such a blessing to always find a good hotel when traveling. I would also like to thank Brother Zheng of the hotel for giving us such a perfect room. Many thanks It's near Vientiane City. It's very convenient for the night market and marinated beef hotpot. I recommend friends who come to Shantou to stay here. Excellent value for money!
Original TextTranslated by Google
Response from Property: I finally waited for you, but fortunately I didn’t give up. Looking at this heart-warming evaluation, I feel that our efforts and seriousness are all worth it. The years are peaceful and my heart is at peace. Only after experiencing it can you understand. The hotel will continue to provide the same accommodation environment and better services as before. If you like us, you can come back and see us. Our hotel uses atomized glass and soft water for bathing, showering, and washing to make your skin smoother, more delicate, and more like baby skin. At the same time, our hotel provides free laundry service. We look forward to visiting you again. Thank you very much. We will continue to work hard to live up to your positive comments about our hotel. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!