Yeste Hotel (Shantou High-speed Railway Station Zhujiang Food Street) Guest Reviews
4.7/5
Outstanding
302 review
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Verified reviews
Location4.6
Amenities4.7
Service4.7
Cleanliness4.6
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All reviews(302)
Positive reviews(293)
Reviews with photos/video(143)
Friendly front desk staff(30)
Awesome amenities(23)
Easy to get around(21)
Large rooms(16)
Convenient parking(16)
Close to train station(14)
Delicious breakfast(10)
Good audiovisual experience(5)
Negative reviews(9)
Anonymous User
Deluxe 2-bed Room
Stayed in Apr 2024
Couples
5 review
5.0/5
Outstanding
Posted on Apr 13, 2024
The name Astor Hotel never appeared in any signs or documents. The correct name of this hotel is Yeste Hotel. Very comfortable and spacious room
Response from Property: Dear guest: Hello! Thank you for your review. The hotel is a brand of the Yaster chain hotel under the Yaster Hotel Group. We adhere to the business philosophy of customer first and are committed to providing customers with more comfortable services and a more secure stay experience! Yaster welcomes your next visit!
Guest User
Family Room
Stayed in Apr 2024
Family
6 review
5.0/5
Outstanding
Posted on Apr 9, 2024
As there were three of us, we really appreciated our spacious room and even had a bit of time to watch a movie on the big screen in the room. We did our laundry and had free tea while waiting for our clothes to be dry. The staff are friendly and helpful.
We will come back to stay again when we visit Shantou.
Response from Property: Dear guests: Hello! Thank you for choosing our branch. We are honored to serve you. The hotel has prepared a variety of room types with different layouts for different guests to choose from. We hope that our sincere service can bring you a more comfortable experience. All the staff of the hotel sincerely look forward to your visit again!
Guest User
Deluxe 2-bed Room
Stayed in Apr 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Apr 12, 2024
The double room was sold out. The hotel service was very good and upgraded us to a family suite for free.
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Response from Property: Dear guests: Hello! Thank you very much for choosing to stay at our Yaster and giving us a good review! Your satisfaction is the best affirmation and encouragement for us. Yaster Hotel is committed to providing you with a cordial and thoughtful stay experience. We sincerely look forward to your visit again!
Guest User
Elegant Queen Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 24, 2024
This is a treasure hotel with hidden attributes [呲呲][呲呲][呲亚]!
When I checked in, I did it in the reception hall on the first floor. At that time, I was still muttering to myself that the front hall was really too small and I didn’t know what the room was like! After completing the check-in process, I rushed back to the room to check out the room. The waiter told me what was on the second floor and didn't pay attention, so I missed the second floor! When I came back in the evening, I asked the front desk because I needed to do laundry. [*****] Then! Then I discovered that there was such a treasure hidden in the store!
There are books of various ages in the reading area that can be borrowed. My child came down with me. While I was doing laundry, my child had already taken a book to the sofa in the leisure area to read, and they were all educational books and periodicals! The self-service tea bar also has freshly ground coffee machines and scented teas, and is also fully stocked with various snacks! Listening to melodious music, reading a book with snacks in hand, it’s so relaxing! And the area is very large. Those with children can definitely stay here for an afternoon. After all, no matter how big the room is, the children can't help making noises. But in Astor, you can really spend a wonderful afternoon without spending a penny. !
The spinning bike in the fitness area is good, it’s from DHZ. I used to go to a professional gym from this brand!
I was originally going to stay in South Australia tomorrow. After comparing the rooms in South Australia with a price of 300+, I thought it would be better to beat them here! Isn't it just the Nan'ao Bridge? The free coffee alone is worth my time to come back and stay here, and it also comes with unlimited refills! So I decisively chose to continue my stay!
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6/9
Response from Property: Dear guests: Hello! Thank you for your review. The hotel is the Astor chain hotel brand under the Astor Hotel Group. We adhere to the business philosophy of customer first and are committed to providing customers with more comfortable services and a more secure stay experience! Yaste welcomes your next visit!
Guest User
Elegant Queen Room
Stayed in Mar 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Mar 23, 2024
The trip to Shantou during the Chinese New Year had to be postponed until now due to the schedule. Fortunately, it finally took place, and it was also a very satisfying journey!
The hotel was newly opened this year, and all the facilities are very new, which is one of the reasons why I chose them. The Internet speed is very smooth, the projection is very clear, the mattress and linens are very comfortable, and the location is not close to the main road. I slept very deeply at night, and I was completely exhausted by the running all the way the next day!
The hotel is very close to the Shantou High-speed Railway Station. If I hadn't brought my luggage, I would have walked here! There is a parking lot behind the store, which is also very convenient for friends who drive!
There is a self-service mini bar on the second floor of the hotel. You can drink freshly ground coffee until you are soft haha 😃, as well as various snacks and various books, which can allow you to stop during a busy journey, read a book, and drink coffee. It is really very comfortable! They are really thoughtful and provide a lot of small things, such as earplugs, cotton swabs, eye masks, nail clippers, alcohol cotton pads, sanitary napkins, etc. ...
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6/9
Response from Property: Dear guest: Hello! Thank you for your review. The hotel is a brand of the Yaster chain hotel under the Yaster Hotel Group. We adhere to the business philosophy of customer first and are committed to providing customers with more comfortable services and a more secure stay experience! Yaster welcomes your next visit!
Melody pao Melody pao
Family Room
Stayed in Mar 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Mar 9, 2024
I stayed in two different Orange Hotels, which gave me different experiences. They are novel, high-tech, elegant, and smart. The decoration seems simple, but it makes me feel very comfortable. When I travel to various parts of China in the future, this hotel will be my first choice. The hotel, the staff are polite and smiling, leaving a deep impression, hope to see you next time
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your review. The hotel is the Astor chain hotel brand under the Astor Hotel Group. We adhere to the business philosophy of customer first and are committed to providing customers with more comfortable services and a more secure stay experience! Yaste welcomes your next visit!
Guest User
Elegant Queen Room
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 27, 2024
The room is clean and tidy, with complete facilities and free parking. The staff is very enthusiastic and introduced me to the travel guide. The whole stay process was pleasant and reassuring. I highly recommend it!!!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your review. The hotel is a brand of the Yaster chain hotel under the Yaster Hotel Group. We adhere to the business philosophy of customer first and are committed to providing customers with more comfortable services and a more secure stay experience! Yaster welcomes your next visit!
Guest User
Elegant Queen Room
Stayed in Feb 2024
Couples
4 review
5.0/5
Outstanding
Posted on Feb 25, 2024
The hotel has a good location, a YUDS environment, and a high cost-effectiveness ratio. It is the first choice for tourism and is highly recommended. I will continue to choose it next time I come to Shantou. The main reason is that the service of the hotel is very good, which makes me very satisfied with them. I have been to Shantou several times, and this time I was not disappointed.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your affirmation of our hotel environment. We are committed to creating a comfortable and warm living space for every guest. We will continue to work hard to live up to your expectations and bring you a better service experience. We look forward to your visit again!
Guest User
Budget Movie Viewing Room
Stayed in Feb 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 23, 2024
I stayed at his home once when it first opened a year ago. Compared to a year ago, it is cleaner now and has better hygiene!
The reason why I chose their home is that it is a quiet place, parking is convenient, and it is not close to the main road. There is no noise at night, so I can sleep peacefully!
The service is okay, but the staff do not wear uniforms, which is not like the style of chain hotels. I hope it will be better next time!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! We are very honored that you can choose us as Yaste among many hotels and give us sincere praise. We will do better and better. We welcome you to check in next time and witness our progress. We look forward to your visit again!
Guest User
Elegant Queen Room
Stayed in Apr 2024
Other
3 review
5.0/5
Outstanding
Posted on Apr 16, 2024
Very clean, well equipped, and the store owner is very friendly
Original TextTranslated by Google
Response from Property: Your praise is the driving force for Xiaoya's continuous progress. Xiaoya will redouble its efforts and let customers see a better Xiaoya. Xiaoya will serve you non-stop. We will correct the deficiencies as soon as possible. We will correct the deficiencies you pointed out as soon as possible. We look forward to you having a wonderful trip to Yaster.
Guest User
Elegant Queen Room
Stayed in Feb 2024
Couples
3 review
5.0/5
Outstanding
Posted on Feb 23, 2024
The hotel's customer service is really enthusiastic. Because we were in a hurry to check out, we left something behind in the room. The lady at the front desk immediately called us to inform us. She didn't go back to pick it up because she was on the high-speed train. The lady was very considerate and offered to mail it for us. , super heart-warming. I haven’t stayed in such a favorite hotel for a long time. I don’t often review, so I will review this hotel specifically to express my feelings about my stay. This is my first review. The hotel is really good, ten stars. Good reviews, I really highly praise this hotel. Next time I travel to Shantou, I will definitely come to your home again. It feels like home and warm!!!
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6/9
Response from Property: Dear guest: Hello! If there are any items left in the room, we will contact the guest as soon as possible. Thank you for your support. Astor allows you to stay at ease and rest assured. We look forward to your visit again!
Anonymous User
Elegant Queen Room
Stayed in Feb 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 22, 2024
The hotel is in a good location, close to the Pearl River Food Street, and there are shared bicycles at the door for easy travel!
The facilities are very complete, including laundry room, parking lot, everything. The pillows are very comfortable, equipped with 2 soft pillows and 2 hard pillows. Plus it is not on the side of the road, it is very quiet at night. Living here feels that the quality of sleep has improved!
The service attitude is very enthusiastic, the room attendants are very prompt in handling problems when they go to the room, and the hygiene is very clean!
The hotel environment is good, and the quality of the room supplies is also very good. I am particularly surprised that a hotel in this price range is equipped with conditioner, laundry detergent, hand towels and other such things! The towels and quilts are also very clean, making it very comfortable to stay.
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6/9
Fanfyuwei
Deluxe 2-bed Room
Stayed in Feb 2024
Family
36 review
1.0/5
Posted on Feb 15, 2024
It is a newly opened hotel. It can be seen that it was opened during the Spring Festival. Details such as sanitation are not done well. The room is small, there is no wardrobe, and there is no place to put clothes. It is very inconvenient. There is a smoking sandbox at the door. For a mother with a baby, this is The point is fatal. All the pipes in the corridor are crowded at the door of the room to smoke. The towels are given to the guests before they are wet with water. After wiping the whole body, the hair is covered with lint. I understand that the price will increase 10 times during the Spring Festival, but I cannot forgive these small details. None of them were properly handled. The laundry room is on the same floor as the dining room with no separation. The floor has not been cleaned and is full of dust... I will not stay here again!
Original TextTranslated by Google
Response from Property: Happy New Year, Xiaoya is here to wish you a happy New Year! Thank you very much for choosing Yaste during your trip. Xiaoya blames herself for not being able to get your approval during your stay. Xiaoya takes your feedback very seriously and has contacted the corresponding colleagues for handling. During the Spring Festival, Xiaoya once again apologizes for the bad stay experience caused by the hotel. You can find our service manager and we will provide you with one-to-one service. I hope you will come again. Xiaoya will arrange a free room upgrade for you. Your recognition makes us progress.
Guest User
Deluxe 2-bed Room
Stayed in Feb 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Feb 8, 2024
Good environment, convenient food, accommodation and entertainment, good service, clean and hygienic
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Deluxe 2-bed Room
Stayed in Feb 2024
Family
3 review
1.0/5
Posted on Feb 5, 2024
I listened to the sound of sewer water and the roar of the vacuum cleaner all night. The sound insulation effect was extremely poor. At first, I thought it was the tenants upstairs taking a shower. At 1 o'clock in the morning, I couldn't stand it anymore and called the hotel front desk. The front desk guy said he would take care of it. After the phone call, the phone call stopped for less than 10 minutes, and then it started again! ! ! It didn't subside until about 3 o'clock in the morning. We analyzed that the hotel had just been renovated and the room had not been cleaned. The sound was caused by cleaning the room. I had been running around all day yesterday and was so tired that I couldn't sleep at all! I finally fell asleep around 3:30, but before 5:00, the resident in the next room woke up and could hear the conversation clearly! I really have a splitting headache! It’s a place where you’d have to live again even if you pay for it! ! Bad, very bad! ! The formaldehyde was probably too high, and there was glue everywhere, including white glue on the bedside and backrest! The amazing thing is that when I woke up in the morning, I discovered that the bed boards were all made of plywood! ! Especially if you have children, be careful!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! We are very sorry to have brought you an unpleasant experience. The new store is currently in trial operation. We will continue to strengthen management. We are deeply sorry for the trouble caused to you! We will continue to make corrections to ensure that similar problems will not occur next time. I apologize to you again and look forward to your visit again. I wish you a happy life and happiness every day!