The 5th Meteorite Grace Hotel Reviews
The 5th Meteorite Grace Hotel
No.67-2 Pingcuo Street, Duke Zonghua Lane, Dawa Road, Shangri-La, Yunnan, ChinaView Hotel Details
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The 5th Meteorite Grace Hotel Guest Reviews
4.5/5
Good
184 review
Verified reviewsLocation4.6
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(184)
Positive reviews(176)
Reviews with photos/video(57)
Great location(20)
Classy environment(17)
Friendly front desk staff(14)
Convenient location(11)
Easy to get around(9)
Loved the view(8)
Well designed(5)
Convenient parking(3)
Negative reviews(8)
Anonymous User
Superior Room (2 beds)
Stayed in Jul 2024
Family
6 review
Posted on Jul 20, 2024
Not worth the price . This is the most expensive hotel I paid for my yunnan trip and this is the worst hotel .
I booked 3 standard room but all rooms is different size room 8359 the worst ( except room view is good)
the room door cannot close properly i must know how to close the room door properly i don’t think this is a new issue . The hotel didn’t do anything about the door.
Bathroom no slipper , no ventilation
Room curtain is very dusty
Response from Property: Dear customer: Due to our negligence, we apologize for not providing you with a pleasant experience! We will strive to improve!
Guest User
Deluxe Simple Room
Stayed in May 2024
Family
5 review
Outstanding
Posted on Jun 1, 2024
Good location, room size & space very convenient ❤️
Jennifer
Superior Double Room
Stayed in Dec 2022
Travel with friends
5 review
Posted on Jan 2, 2023
The rooms they offered a friend and I were in a part of this HUGE hotel that was under construction. There were very few people checked in and the manager was reluctant to offer us a room in a different part of the hotel. The best part was the blood-stained pillowcase. The water pressure was terrible and the room had difficulty getting warm. I would not recommend this establishment nor would I ever consider staying here again.
Response from Property: First of all, thank you for choosing to stay at Ziwei Hotel and for giving us your valuable opinions. Due to our negligence, we have brought you an unpleasant experience during your stay at the hotel. Please accept our sincere apology. We will definitely strengthen our care for our employees in future work. training and improve service quality. We welcome you to come back to Shangri-La again if you have the opportunity, and we will be in the best condition to welcome you. All the hotel staff wish you and your family a happy life, Tashi Delek!
Guest User
Superior Double Room
Stayed in Dec 2022
Travel with friends
3 review
Posted on Jan 3, 2023
The hotel was in the heart of the old town which was very convenient, however, what they offered on the website and what we saw in person were two different images. Our room was far removed from the lobby and in a remote area under construction. We had to request to change rooms to the main building and pay an extra fee of $50. In other words, what they showed on the site did not match reality. The hotel should specify that some rooms are subject to be located far from the main lobby and breakfast lounge and in a seemed abandoned construction. Don't be fooled by the price!
Response from Property: First of all, thank you for choosing to stay in Ziwei Hotel and giving your valuable suggestions to our hotel. The tour guide asked for a free upgrade to Guangnian Hotel that day. Because the price difference between Ziwei Hotel and Guangnian Hotel was large, the front desk told the tour guide that it was necessary to pay 200 yuan for each room, but the tour guide always asked for a free upgrade, and said that the guests were unwilling to pay for it, so they did not give an upgrade. Please accept our sincere apologies for your unpleasant experience during your stay in the hotel due to the negligence of the hotel! Welcome to Shangri-La again. We will welcome you in the best condition. All staff of the hotel wish you and your family a happy life, Zazidler!
Tunyuntuwu
Superior Room (2 beds)
Stayed in Aug 2024
Travel with friends
16 review
Outstanding
Posted on Aug 28, 2024
Facilities: Not brand new, but pretty good
Hygiene: Cleaned very clean, very good
Environment: It is the Dukezong Ancient Town, it is very convenient to visit the ancient town, worth recommending
Service: Very enthusiastic and polite.
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XZITC
Superior Double Room
Stayed in Aug 2024
Travel with friends
9 review
Amazing
Posted on Aug 26, 2024
The hotel is located next to Dukezong Ancient Town, and it is very convenient to go to every place in Shangri-La. The ******* decoration style of the hotel is also quite unique. The overall condition is OK, and the sanitary conditions are within an acceptable range.
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Guest User
Deluxe Room (2 beds)
Stayed in Aug 2024
Family
9 review
Great
Posted on Aug 19, 2024
It is about 100 meters away from the north gate of Dukezong Ancient City. The location is very convenient. The facilities are good overall. The space is a bit small. The breakfast is a buffet. Many hotel guests eat in the lobby on the underground first floor. It is quite satisfactory.
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Mrs Minh Hong
Superior Room (2 beds)
Stayed in Jul 2024
Family
2 review
Outstanding
Posted on Jul 26, 2024
This is a hotel with a super convenient location and services suitable for Vietnamese people. ENTERING THE OLD TOWN IS EASY, SHOPPING IS ALSO CONVENIENT, especially I am very impressed with the service of the employee named Li Feng Xiang.
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Response from Property: Thank you very much for taking the time to review for us. We are very touched. In order for us to understand, you even wrote a special letter of praise in Chinese characters. What you have done for you is what we should do! Your letter is the best gift we have received this year! Thank you so much to you and your family! Finally, I wish you and your family good health and all the best, Tashi Delek!
Guest User
Superior Double Room
Stayed in May 2024
Travel with friends
4 review
Outstanding
Posted on Jun 11, 2024
I am an old user of Ctrip and rarely write reviews, but this time I want to thank this hotel for its attentive service. On the day of check-in, a ******* guy at the front desk upgraded my room and sent me fruits. I had a fever due to altitude sickness and left my sunglasses in the room after checking out. I didn't find them until half a month later. Because the glasses have some commemorative significance, I tried to contact the hotel to see if I could find them. The front desk girl Li Fengxiang was very enthusiastic. After many confirmations, she finally found them for me and declined my red envelope to thank me. It was a really good hotel experience. I hope other friends can choose Ziwei when they come to Shangri-La.
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Guest User
Superior Room (2 beds)
Stayed in Apr 2024
Family
10 review
Outstanding
Posted on Apr 19, 2024
Service: Super good, the front desk guy. Upgraded our room. There was also a fruit plate for free, and the service staff were very warm and simple.
Environment: A large hotel in Dukezong Flower Lane in the ancient city.
Hygiene: Very clean. Stayed consecutively, and the garbage was taken out and the supplies were replenished in time on the second day.
Facilities: Very good, not cold at all, with air conditioning and electric blankets.
The next day when we checked out, we met the little brother who received us, who was very enthusiastic to help us push the box. It was really good. You can see the big prayer wheel in the hotel corridor.
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Response from Property: Hello, your satisfaction is our greatest gain! Hope we can meet again! Finally, I wish you and your family good health and all the best, Tashi Delek! PS: Our home does not have air conditioning and uses unified municipal heating.
Guest User
Superior Room (2 beds)
Stayed in Apr 2024
Travel with friends
2 review
Outstanding
Posted on Apr 15, 2024
The hotel is right next to Dukezong Ancient Town, within walking distance. The front desk upgraded the room and breakfast for free, and also gave travel suggestions. The room was clean and the floor heating was also very considerate for those who are afraid of cold.
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Response from Property: Thank you for taking the time to leave us a review. Your satisfaction is our greatest gain! Hope we have another chance to meet again in the future! Finally, I wish you and your family good health and all the best, Zahidele
Ryan 325
Superior Room (2 beds)
Stayed in Mar 2024
Family
8 review
Posted on Mar 21, 2024
The hotel is very close to the ancient city of Dukezong. It only takes less than ten minutes to walk there. However, the decoration hardware is a bit old and not as expected in the photos, and the service is only acceptable.
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Response from Property: Hello, first of all, thank you for taking the time to review us! Secondly, I'm sorry for the inconvenience this stay has caused you. I hope you can understand! We will continue to work hard to improve the shortcomings! Finally, I wish you and your family good health and all the best, Tashi Delek!
Guest User
Superior Room (2 beds)
Stayed in Sep 2024
Couples
1 review
Outstanding
Posted on Sep 9, 2024
The room is at the north gate of the ancient city, which is very convenient for tourism! The hotel is very large and is itself a tourist attraction. Its name is Huaxiang, which is suitable for tourists to take pictures, especially at night, the scenery is beautiful and pleasant!
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Wenrouxiaoyeshou
Superior Double Room
Stayed in Sep 2024
Booked for others
6 review
Outstanding
Posted on Sep 7, 2024
I often make reservations for friends. The location is great and the price is high! There is oxygen supply, so you are not afraid of altitude sickness
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Guest User
Superior Double Room
Stayed in Aug 2024
Family
1 review
Posted on Aug 15, 2024
The hotel is in a good location, quiet in a busy area! But the hotel environment and facilities are really average, the breakfast is also very poor, there is nothing to eat. The attitude of the service staff is OK. I will not stay here again next time.
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