HAW THORN BY WYNDHAM(Xianggelila Dukezong Old Town) Reviews
HAW THORN BY WYNDHAM(Xianggelila Dukezong Old Town)
East of Kangzhu Avenue, Shangri-La, Yunnan, 674400, ChinaView Hotel Details
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HAW THORN BY WYNDHAM(Xianggelila Dukezong Old Town) Guest Reviews
4.6/5
Very Good
2388 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(2388)
Positive reviews(2334)
Reviews with photos/video(345)
Awesome amenities(324)
Delicious breakfast(285)
Friendly front desk staff(258)
Convenient parking(206)
Many amenities(179)
Offers pick-up/drop-offs(58)
Close to airport(22)
Negative reviews(54)
Von-stefast
Comfy Family Room
Stayed in aug. 2024
Family
6 review
5.0/5
Outstanding
Posted on 22. aug. 2024
非常满意,此行最高性价比。
a very satisfying hotel, the best choice during the trip.
Das ist ein guten Hotel zu wohnen im Shangri-La.
Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward.
Haofeng Wyndham Dukezong Ancient City Hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. We look forward to your visit again!
WanderingBrit
Stayed in aug. 2023
Solo travelers
6 review
3.2/5
Posted on 25. aug. 2023
The picture is of the hotel bar at 20.00. Totally closed.
The rooms are quite modern and clean, no problems at all there.
The location is a decent walk into the old town. Fine if you have a car, but there are probably better options if you're visiting the touristic locations.
The biggest annoyance was when I arrived on crutches having hurt my ankle a couple of days before they just watched my struggle with my bags.
After check-in, the small female receptionist did try to take my large bag, but couldn't lift. All while a larger male colleague just watched on.
Breakfast was alright, not great.
The worst overall mark of any of the hotels in China for me, by quite a distance.
Response from Property: Dear guest, thank you for your stay at Shangri-La Yicheng Hotel and your review of the hotel's accommodation services. We take your feedback very seriously and will immediately notify the relevant departments to make rectifications. We are very sorry for causing you an unpleasant stay. We sincerely apologize for this experience and all of our Shangri-La E-Cheng Hotel staff are passionate about providing excellent service. I hope you can continue to support us. We will continue to work hard to bring you a better service experience. Your support is the driving force for our progress. We hope to meet you again soon. I wish you a smooth journey and a happy life.
SFSherry
Business Triple Room
Stayed in okt. 2023
Travel with friends
14 review
2.0/5
Posted on 7. nov. 2023
The hotel location is 20 minutes from the ancient town. The lighting is too dime and there is no aircond/ fan ventilation in the room.
Guest User
Stayed in jan. 2023
Travel with friends
11 review
4.5/5
Great
Posted on 7. feb. 2023
The place is remote so our expectations were accordingly. We were originally put in the wrong room but the staff rectified the issue without a problem. You can see a nice view of the sunrise from the 5th floor. Breakfast has a good Chinese selection. It is a little ways from the ancient town but technically within walking distance. A good launching point?to see all the sights in Shangrila.
6/8
Guest User
Oxygen supply luxury twin room
Stayed in okt. 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on 31. okt. 2024
The room is spacious, clean and tidy. The attitude of the service staff is also worthy of praise. If there are any problems, they will help to solve them in time. It is also close to the scenic spot, which is very convenient for going out to play. There is also an airport pick-up service. You can make an appointment one day in advance, which is very considerate. The hotel's morning meals are also very good and unique. I will stay here next time.
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Response from Property: Dear family, thank you very much for your stay and your thoughtful comments. The hotel always believes that good reputation must be recommended by the most sincere satisfaction of guests. We will continue to maintain high-quality and excellent customer service standards, strive to bring a comfortable and warm stay experience to every guest, improve every detail, and strive to make guests feel the warmth of home. On the road, Wyndham Grand Hotel is home, welcome home~
Guest User
Superior 2-bed Room
Stayed in okt. 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on 26. okt. 2024
There is an airport pick-up service, just make an appointment in advance, it's on time, really good. The service is very good, it feels really good, the room is also large, clean, the environment is very good, especially the scenery of the parking lot, it is very beautiful
Original TextTranslated by Google
Response from Property: Dear family, thank you very much for your stay and your thoughtful comments. The hotel always believes that good reputation must be recommended by the most sincere satisfaction of guests. We will continue to maintain high-quality and excellent customer service standards, strive to bring a comfortable and warm stay experience to every guest, improve every detail, and strive to make guests feel the warmth of home. On the road, Wyndham Grand Hotel is home, welcome home~
Guest User
Superior Queen Room
Stayed in okt. 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on 23. okt. 2024
Parking is convenient. You can park for free and the parking lot is quite large. The self-driving tour experience is perfect. The service is also very good. The lady at the front desk will enthusiastically introduce the attractions. It is more complete than the guide we made ourselves. There are many places to play nearby, such as the ancient city, the big prayer flags, and the Songzanlin Temple. I have to say that Shangri-La is really good for taking pictures, and the scenery is really beautiful. I feel that my soul has been cleansed. The hotel experience is quite good. The price-performance ratio is still quite high
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Wyndham Grand Hotel will be the warmest and most unique one in your memory! Come back to Wyndham Grand Hotel often, and I wish you all the best!
Guest User
2-bed Room With Mountain View
Stayed in okt. 2024
Couples
12 review
5.0/5
Outstanding
Posted on 17. okt. 2024
The view outside the window is really nice. You can see the Big White Pagoda directly. The room is quite spacious and clean. The service lady 🧍♀️ is also very nice. Because the room I booked is a bit stuffy, the front desk lady also helped to change the room type. It's really considerate [Rose]
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6/10
Xiaoxiaoxiaoxiaotuan
Superior 2-bed Room
Stayed in okt. 2024
Solo travelers
13 review
5.0/5
Outstanding
Posted on 18. okt. 2024
It is very close to the ancient city, Harmonious Middle Pagoda, Songzanlin Temple and Napahai Scenic Area. Especially the ancient city and Harmonious Middle Pagoda, you can see them standing on the roadside at the entrance of the hotel. There is also a big prayer flag near the Middle Pagoda. Parking is also free. The service is pretty good. I will choose it again after visiting.
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Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Guest User
2-bed Room With Garden View
Stayed in okt. 2024
Couples
1 review
5.0/5
Outstanding
Posted on 17. okt. 2024
The price-performance ratio is quite high, the room is quite large, the hygiene is also very clean and refreshing, the environment is beautiful and comfortable, the bed is very comfortable😌I slept very comfortably, the service is quite good, the ladies are very enthusiastic❤️🔥
Airport pick-up service: It is very convenient, this service is very convenient, it is a business car, and it is very comfortable to sit in
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Guest User
Superior 2-bed Room
Stayed in okt. 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on 14. okt. 2024
Affordable price, very good sanitary environment, spacious parking. It is relatively quiet overall, and the stay is very comfortable. It is really lucky to be able to stay in such a hotel at this price in Shangri-La!!!
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Guest User
Deluxe Triple Room
Stayed in okt. 2024
Family
8 review
5.0/5
Outstanding
Posted on 16. okt. 2024
Traveling with parents, three beds are very convenient.
Elderly people have light sleep, so sleeping separately is the most suitable.
The hotel is clean and hygienic, and it is still very good.
The price is also affordable
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6/9
Response from Property: Dear family, thank you very much for your stay and your thoughtful comments. The hotel always believes that good reputation must be recommended by the most sincere satisfaction of guests. We will continue to maintain high-quality and excellent customer service standards, strive to bring a comfortable and warm stay experience to every guest, improve every detail, and strive to make guests feel the warmth of home. On the road, Wyndham Grand Hotel is home, welcome home~
Guest User
Business Intelligence Twin Room
Stayed in okt. 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on 7. okt. 2024
Shangri-La has been cloudy these days, with occasional rain and low temperatures. The hotel is quite large and the service is good. I had always misunderstood that all rooms were oxygen-supplied. After chatting with the staff, I learned that only oxygen-supplied rooms are equipped with oxygen concentrators. Friends who need oxygen can book oxygen-supplied rooms. Later, I paid separately to rent an oxygen concentrator, and the effect was quite good. The breakfast was also delicious, the rice noodles were quite good, and I added my own ingredients, nice
Original TextTranslated by Google
Response from Property: Dear family, thank you very much for your stay and your thoughtful comments. The hotel always believes that good reputation must be recommended by the most sincere satisfaction of guests. We will continue to maintain high-quality and excellent customer service standards, strive to bring a comfortable and warm stay experience to every guest, improve every detail, and strive to make guests feel the warmth of home. On the road, Wyndham Grand Hotel is home, welcome home~
Guest User
Superior 2-bed Room
Stayed in sep. 2024
Couples
8 review
5.0/5
Outstanding
Posted on 29. sep. 2024
The service is very good. The room also has an air purifier and humidifier, which is a perfect match for the dry Shangri-La.
I will come again next time. Recommended
Airport pick-up and drop-off service: very polite
Facilities: complete
Original TextTranslated by Google
Guest User
Superior Queen Room
Stayed in sep. 2024
Booked for others
17 review
5.0/5
Outstanding
Posted on 28. sep. 2024
Service: Meticulous and detailed
The airport pick-up service is very convenient. The environment is beautiful, the sky in Shangri-La is particularly blue, and the white clouds are also very white. It feels really close to Tiandu. And fortunately, I didn’t have altitude sickness✌️, it’s so cool, and I had a lot of fun