Shangri-La MountainJoy Designer Homestay

The location is convenient, about a 10-minute walk to the ancient city. The room was very spacious, and I was kindly upgraded to a larger room by the owner. Overall, I was satisfied with the room’s comfort. However, there were several downsides to my stay. The view from the room faced the roadside, so it wasn’t particularly special. The bathtub was not properly cleaned, I had to clean it again before using it. Additionally, the toilet heating was broken, which was a major issue, especially during winter. Bad experience with this homestay: One of the most disappointing aspects was the breakfast. My booking included breakfast, but it turned out to be the worst breakfast experience I’ve ever had. When I arrived at the dining area, most of the food was already finished, with only a few pieces left. The tables were messy, covered in food residue and trash from previous guests, and there weren’t enough seats available for us to have the breakfast. The worst part of my stay happened, last night I had inquired with the receptionist about arranging a transfer to Shangri-La Station, and he confirmed and agreed the service. However, the next morning, there was no one at the reception to assist me. After calling customer service, another receptionist (different from the one I spoke to the night before) finally arrived. He was then refused to provide the agreed transfer. I informed the receptionist that we had discussed this the night before and that the previous receptionist had agreed to arrange the transfer. He started to talked impolitely to told me to call his boss to pick me up instead. His attitude was rude and aggressive. Even after customer service confirmed the arrangement, he reluctantly agreed to send us with an extremely bad attitude. For safety reasons, I declined to take his car and told him the service was bad. This triggered him, and he started yelling at me and arguing in the homestay lobby, making the situation even worse. In summary, while the room was comfortable, the service was terrible. I was extremely dissatisfied and had one of the worst homestay experiences ever. I would not recommend this place.