How do I book a hotel on Trip.com?

To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

How do I get hotel deals on Trip.com?

There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.

Where can I find hotel deals on Trip.com?

Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page . What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.

How can I get lower prices for hotels?

Sometimes booking hotels midweek is cheaper, but it also depends on the season.

How many hotels are listed on Trip.com?

You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!

Can I cancel or change my hotel bookings on Trip.com?

It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.

How do I contact Trip.com customer support?

You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.

Shanghai The Ritz-Carlton Hotels

Trip.com

Hotels

Shanghai Hotels

Shanghai The Ritz-Carlton Hotels

Flights to Shanghai

The Portman Ritz-Carlton, Shanghai

Jing'an District/West Nanjing Road|2.12km from city centre|Shanghai The Ritz-Carlton Hotels

Outstanding

2460 Reviews

4.7/5

Breakfast Included

Latest booking 7 hrs ago

View Deals

Had an amazing stay here! Had a complimentary room upgrade upon check in and the hotel also accommodated my request to check out late. Room is spacious and clean. Bed and pillows are comfortable. Every hotel staff I met were very polite. Hotel is situated between Jing A Temple station and Nanjing West Road station, about a 10mins walk to both. Will definitely stay here again if I come back to Shanghai.

The Ritz-Carlton Shanghai, Pudong

Lujiazui Area|2.69km from city centre|Shanghai The Ritz-Carlton Hotels

Outstanding

4239 Reviews

4.7/5

Breakfast Included

Latest booking 8 hrs ago

View Deals

I had an incredible experience at the Ritz-Carlton Hotel in Shanghai, thanks to Karina! From the moment I arrived, Karina went above and beyond to ensure my stay was enjoyable. She was not only incredibly helpful with all my requests but also genuinely friendly and welcoming, which made me feel right at home. Karina took the time to offer personalized recommendations, and her attention to detail was impeccable. It’s rare to find someone who truly cares about their guests as much as she does. I highly recommend staying at this hotel and hope you have the chance to be assisted by Karina—she made my trip unforgettable!

Crowne Plaza Shanghai Nanjing Road

People's Square Area|0.54km from city centre

Outstanding

9255 Reviews

4.7/5

Breakfast Included

Latest booking 7 hrs ago

View Deals

I had an amazing stay at this hotel! Everything was perfect, from the clean and comfortable rooms to the excellent facilities. What truly made my experience exceptional was the outstanding service from the staff. They were always friendly, professional, and eager to help. A special thanks to ( , Gavin Justin , ) for their kindness and dedication. I highly recommend this hotel to anyone looking for a wonderful stay!”

Radisson Blu Hotel Shanghai New World

People's Square Area|0.47km from city centre

Outstanding

4582 Reviews

4.6/5

Breakfast Included

Latest booking 7 hrs ago

View Deals

Our family had stayed 2 rooms for 3 nights on the 27-30, Dec 2024. Our stay were memorable and amazing. The rooms were so clean with very nice view, the breakfast line were delicious and has many variety of food both western and Chinese. The staffs were the most impressive, they could speak very good english and very friendly. The duty manager is very helpful too. I forgot the souvenir which was the Chinese embroidered traditional fan and just realized when I got back home, the duty manager was very enthusiastic and putting a lot of efforts in getting the forgot item back to me. Thank you so much, I’m really impressed and highly appreciated your hard work and kindness.

Shanghai Marriott Marquis City Centre

People's Square Area|0.7km from city centre

Outstanding

6280 Reviews

4.8/5

Breakfast Included

Latest booking 7 hrs ago

View Deals

This is the 3rd stay of ours since June when we actually did stay twice. Being impressed therefrom, we decided to stay again in this impressive hotel this time. Location is excellent and so are the services in general. All staff are friendly and helpful. We would not hesitate to recommend to friends to stay in this good hotel whenever they have a chance to go to Shanghai.

Yitel Premium (Shanghai people's Square Nanjing Road Pedestrian Street shop)

People's Square Area|0.73km from city centre

Outstanding

7308 Reviews

4.7/5

Breakfast Included

Latest booking 7 hrs ago

View Deals

Location was super excellent!! Hotel is located at Nanjing Road close to The Bund, shopping mall, restaurants and take around 5 mins walk to subway. Staff was really helpful even though they can’t speak English. Our room is on the high floor without elevator access they carried our luggage to our room. I booked the specific room type (queen bed with memory foam mattress) so, the mattress was very comfortable. The room quite clean and comes with the window. Bathroom is separate for shower room and toilet room.

Okura Garden Hotel Shanghai

Huaihai Road Area/Xintiandi Area|1.78km from city centre

Outstanding

4675 Reviews

4.7/5

Breakfast Included

Latest booking 7 hrs ago

View Deals

This hotel is always good. Unfortunately, I didn’t have time to use the swimming pool, which is excellent. I always enjoy the breakfast and though it is difficult choosing between a Japanese or a Chinese breakfast, I end up having a mix of both. Breakfast is from 6–10 but avoid the rush hour between 7:30-8:30 as there are sometimes queues. My only criticism is the disappointing coffee.

Pullman Shanghai Jing An

Train Station Area|2.4km from city centre

Outstanding

9499 Reviews

4.7/5

Breakfast Included

Latest booking 7 hrs ago

View Deals

Stayed at Pullman Jingan last weekend and it was an absolute delight! The moment I walked in, the warm smiles from the staff made me feel right at home. The rooms were not only spotlessly clean but also beautifully decorated, with extremely comfortable beds that ensured a great night's sleep. The breakfast buffet was a feast, offering a wide variety of fresh and delicious options to suit every palate. And I have to mention the hotel's prime location, which made it so convenient for me to explore the nearby attractions. Special kudos to the Front Desk Moses gave us brilliant local tips. This hotel truly exceeds expectations and I can't wait to return!

Conrad Shanghai

People's Square Area|0.5km from city centre

Excellent

7876 Reviews

4.4/5

Breakfast Included

View Deals

My recent stay at Conrad Shanghai was nothing short of extraordinary, thanks to the impeccable service from the front desk team—Orisa, Seven, and Seth. Orisa’s warm smile made me feel at home the moment I stepped in, Seven’s efficiency turned every request into a breeze, and Seth’s attention to detail showcased true hospitality excellence. They didn’t just provide service; they created an experience. This team turned my stay into a memory I will cherish. A heartfelt thank-you to these incredible professionals for making luxury feel so personal!

Kempinski The One Suites Hotel Shanghai Downtown

Jing'an District/West Nanjing Road|0.85km from city centre

Excellent

1815 Reviews

4.5/5

Breakfast Included

Latest booking 6 hrs ago

View Deals

Here’s a polished version of your review based on the points you provided: Review: I’ve stayed at this hotel before and always had a positive experience. The staff are consistently polite and attentive, and the suite I stayed in this time was no exception—it was luxurious and offered a fantastic view. However, I did encounter a few issues during this stay that could have been avoided with better attention to detail. First, the gym was under construction until mid-November, which was not disclosed when I made my reservation. Had I known this, I would have chosen a different hotel. Additionally, the pillows in my room had a strong, unpleasant odor. Even after changing the pillowcases, the smell persisted. Thankfully, I was able to find one pillow without the odor, which I used for the duration of my stay, but this issue really impacted my comfort. Lastly, for those sensitive to noise, I would not recommend this hotel. The cleaners were quite loud while working, and the room insulation is poor, allowing you to hear everything happening around you. For a hotel in this price range, I expected better soundproofing solutions. While the service and room quality are typically excellent, I believe these issues should be addressed to provide a better experience

See all Shanghai The Ritz-Carlton hotels