How do I book a hotel on Trip.com?

To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

How do I get hotel deals on Trip.com?

There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.

Where can I find hotel deals on Trip.com?

Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page . What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.

How can I get lower prices for hotels?

Sometimes booking hotels midweek is cheaper, but it also depends on the season.

How many hotels are listed on Trip.com?

You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!

Can I cancel or change my hotel bookings on Trip.com?

It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.

How do I contact Trip.com customer support?

You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.

The Ritz-Carlton hotels in Shanghai

Trip.com

Hotels

Shanghai Hotels

Shanghai The Ritz-Carlton Hotels

Flights to Shanghai

The Portman Ritz-Carlton, Shanghai

Jing'an District/West Nanjing Road|2.12km from city centre|Shanghai The Ritz-Carlton Hotels

Perfect

2607 Reviews

9.4/5

Breakfast Included

View Deals

This hotel was absolutely amazing for a week stay to just relax! Location was so close to Jing’an Temple, plenty of shopping and a quick metro ride to The Bund! The staff were all absolutely wonderful, cannot thank them enough for such a wonderful stay! The food in the onsite restaurant, Portman’s, was perfect too, with the breakfast buffet being an excellent way to start the day!

The Ritz-Carlton Shanghai, Pudong

Lujiazui Area|2.69km from city centre|Shanghai The Ritz-Carlton Hotels

Perfect

4418 Reviews

9.5/5

Breakfast Included

View Deals

The room is well-equipped and offers stunning views, providing a comfortable and enjoyable stay. The design of the hotel is slightly older, but the room itself is functional and charming. The pool and whirlpool, are well-maintained and offer a beautiful view, creating a relaxing atmosphere. Both areas are clean and thoughtfully designed. During our visit over Golden Week, the hotel was understandably busy, especially at breakfast. While the service throughout the hotel is professional, English proficiency is limited, except at the front desk, which mirrors the trend in many hotels in the region.

Crowne Plaza Shanghai Nanjing Road

People's Square Area|0.54km from city centre

Perfect

9699 Reviews

9.3/5

Breakfast Included

View Deals

We had an enjoyable stay at this Shanghai hotel. Centrally located on the bustling Nanjing East Road pedestrian walkway, it’s a breeze to find. Housed in an established building, the vibe feels solid. Staff were generally helpful, and ready to assist. Our room was clean, functional, though a tad warm—possibly due to some override rules. Everything worked as expected for a reliable city stay. Perfect for travelers wanting a convenient base in Shanghai’s heart. Downside was there were scavengers approaching upon our arrival by taxi at hotel lobby. Staff didn't stop them. Would recommend for a generally no-fuss, well-placed hotel experience.

Radisson Blu Hotel Shanghai New World

People's Square Area|0.47km from city centre

Perfect

4770 Reviews

9.3/5

Breakfast Included

View Deals

My family stayed at this hotel for our Shanghai city tour. The hotel check-in was done by the staff member, ‘William’, and he accepted my daughter’s request to stay in a high-rise room, which was very nice. The location of this hotel is also very good, so I would like to visit again on my next trip to Shanghai.

Shanghai Marriott Marquis City Centre

People's Square Area|0.7km from city centre

Perfect

6560 Reviews

9.6/5

Breakfast Included

View Deals

Such a well-maintained, wonderfully located hotel. Good service all round . We checked in past midnight after a late flight & was so happy to have a spacious room with all the amenities you need for a great stay. The location is close to People’s Park yet not in the middle of the chaos . Hotel is attached to Agile Plaza & there are plenty of eateries & shopping at your doorstep. Use the exit towards the back of the lobby (next to Geographer) . My favourite Marriott stay & will definitely return.

Yitel Premium (Shanghai people's Square Nanjing Road Pedestrian Street shop)

People's Square Area|0.73km from city centre

Perfect

7981 Reviews

9.4/5

Breakfast Included

View Deals

I booked 2 rooms. Reception was kind enough to prepare the rooms side by side so that we can take care of our parents easily. Room was clean and spacious. The centralised heater provided was also great to keep the whole room warm as my parents were afraid of the cold. Tried the breakfast buffet on one day as it was raining, food options were not bad. Downstairs leads straight to Nanjing Street shopping malls. Very convenient. Highly recommended!

Okura Garden Hotel Shanghai

Huaihai Road Area/Xintiandi Area|1.78km from city centre

Perfect

4973 Reviews

9.4/5

Breakfast Included

View Deals

It was useful that trip tells you the size of the beds so that you can determine whether they’re big enough to share with children. Lots of the hotels say that children can stay free, but the beds are no way big enough. The shanghai garden hotel has 2x 1.2m single beds in a standard room, which is considered a small double in the uk, and was comfortable for my family of 4. We visited the swimming pool during our stay and it was very refreshing. Be advised it is mandatory to wear swim cap. Which will have to be purchased if you don’t have it. Breakfast was vast, lots of choice of Chinese, Japanese and western style. We particularly enjoyed 混沌汤, 点心。 Disappointed with the 包子, 生煎包 - which didn’t really have much filling, flavour, and 油条 - which wasn’t fluffy felt it was cooked from frozen. Particularly annoying when we were asked to pay the high full price for our small 12 year old and half price for 7 year old, rather than by height which is what other hotels do. They hardly ate anything! Consider being more family friendly!

Pullman Shanghai Jing An

Train Station Area|2.4km from city centre

Perfect

10019 Reviews

9.4/5

Breakfast Included

View Deals

Overall, the hotel was not bad, though the rooms were a bit old. The bed was very hard and didn’t meet the quality of a five-star hotel. The pillows were also very flat, making it really uncomfortable to sleep without proper head support. The hotel’s location was great—very convenient for traveling to all the tourist attractions. It’s right near Metro Line 1, Exit 5. However, if you’re carrying big luggage, be aware that Exit 5 has no escalator or lift! You’ll need to carry your bags up the stairs, which are quite high. You can take another exit with easier access, but it will require a longer walk.

Conrad Shanghai

People's Square Area|0.5km from city centre

Perfect

8247 Reviews

8.9/5

Breakfast Included

View Deals

Got a free upgrade to a bigger room with a great view of the Nanjing walking street and The Bund. Room is super spacious, ample of lights, very decent design, comfortable beds and two options of pillow hardness. Iron and iron board provided, love everything about the room. Breakfast choices is also satisfying. Located directly on the Nanjing walking street, 10mins walk from the Bund. The only downside is the elevator which you would need to change if you are staying at higher floors which might be confusing for the first few days of stay. Another thing is that we left our wallet in the safe box but there is no way to reach the hotel except from direct calling. They do not reply WeChat/email. This should be improved.

Kempinski The One Suites Hotel Shanghai Downtown

Jing'an District/West Nanjing Road|0.85km from city centre

Perfect

1940 Reviews

8.9/5

Breakfast Included

View Deals

Here’s a polished version of your review based on the points you provided: Review: I’ve stayed at this hotel before and always had a positive experience. The staff are consistently polite and attentive, and the suite I stayed in this time was no exception—it was luxurious and offered a fantastic view. However, I did encounter a few issues during this stay that could have been avoided with better attention to detail. First, the gym was under construction until mid-November, which was not disclosed when I made my reservation. Had I known this, I would have chosen a different hotel. Additionally, the pillows in my room had a strong, unpleasant odor. Even after changing the pillowcases, the smell persisted. Thankfully, I was able to find one pillow without the odor, which I used for the duration of my stay, but this issue really impacted my comfort. Lastly, for those sensitive to noise, I would not recommend this hotel. The cleaners were quite loud while working, and the room insulation is poor, allowing you to hear everything happening around you. For a hotel in this price range, I expected better soundproofing solutions. While the service and room quality are typically excellent, I believe these issues should be addressed to provide a better experience

See all The Ritz-Carlton hotels in Shanghai