Home Inn Neo (Shanghai Caoyang Xincun Fengqiao Road Railway station) ) Guest Reviews
4.7/5
Outstanding
885 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(885)
Positive reviews(859)
Reviews with photos/video(71)
Easy to get around(170)
Convenient location(134)
Close to metro(120)
Friendly front desk staff(97)
Classy environment(67)
Would stay again(14)
Perfect for business trips(12)
Poor air conditioning(5)
Negative reviews(26)
Billy
Family Room
Stayed in Oct 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Oct 28, 2024
Hotel near fengqiao metro station so it’s very convenience to go anywhere. They always change towel and refill water bottle everyday. Hotel is modern and very clean.
Response from Property: Dear guests: Companionship is the longest confession, and waiting is the most silent companionship. Xiaoru is grateful and thank you for accompanying Xiaoru all the way~——Shelly Hong, General Manager of the Hotel
Yinu
Queen Room
Stayed in Mar 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Mar 9, 2024
Service was good, nice staff. Amenities were good, clean and nice looking hotel, english movies in the TV. Nearby the Shanghai west railway station. Overall good experience!
Response from Property: Dear guests: Hello! Thank you for your visit, and we also sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We can get your praise. We are deeply honored. At the same time, we are more motivated to move forward and hope to have more opportunities to serve you! ——Shelly Hong, hotel general manager
Latyshev
Queen Room
Stayed in Mar 2024
Solo travelers
14 review
5.0/5
Outstanding
Posted on Mar 18, 2024
Very good location and friendly staff
Response from Property: 敬的賓客,您好!感謝您入住如家NEO-上海曹楊新村楓橋路地鐵站店!人生就是一場充滿未知的旅行,旅行中您在乎的是沿途的風景、在乎的是看風景的心情;而我們在乎的是您在旅行中能有一個休整加油的空間。為了報答您對我們的信任,我們報以不忘初心的態度,迎接您的再次入住!
look cici
Queen Room
Stayed in Dec 2024
Business travelers
27 review
5.0/5
Outstanding
Posted on Dec 20, 2024
The room was pretty good but a little cold. The air conditioner didn't heat up very well. But it was pretty good. The room was clean and tidy. There was also a 24-hour convenience store downstairs, which was very convenient.
Original TextTranslated by Google
Guest User
2-bed Room
Stayed in Dec 2024
Travel with friends
6 review
1.0/5
Posted on Dec 8, 2024
The first stay was a very bad experience. The air conditioner did not produce hot air, only cold air. It was cold all night and my friend caught a cold. The toilet was not very clean and there were water drops on the floor. I will not stay here again.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您入住本店!這次沒有給您一個美好的入住體驗,我們感到非常遺憾!關於您提到的空調不熱的問題,我們立刻聯繫專業人員進行檢修,入住期間有任何問題請您隨時聯繫我們,我們會第一時間為您解決。衞生問題我們也非常重視,第一時間召開部門會議進行分析整改,今後工作中加強衞生檢查,誠摯的邀請您再次入住,對我們進行監督,祝您生活愉快!
Guest User
Business Queen Room
Stayed in Nov 2024
Solo travelers
3 review
3.2/5
Posted on Dec 1, 2024
1. Before going to bed, I don't know who smoked next door and used the exhaust fan to directly smoke all over my room. It was already 10 or 11 o'clock. I was very tired and couldn't change rooms. It was said to be a non-smoking room. The bathroom had no smoke alarm and a large vent on the top...
2. I was woken up seven or eight times in one night. I didn't sleep well. At about 7 o'clock in the morning, the drilling rig outside started drilling the ground. It was so painful that my scalp was numb. I was forced to get up after only four hours of sleep. I was woken up repeatedly by the loud noise outside the window all night. I don't know what kind of robot outside kept shouting loudly "Brother and sister, I want to leave, please let me go" (outside the window, the sound was very loud downstairs)
It was so noisy and there was smoke in the room. I haven't seen this kind of chain hotel in many years. There were also strange mental guys sneaking around in the hotel lobby. I didn't dare to drink the public tea. Who knows if something was secretly planted in there
The wires in the hair dryer were exposed. I didn't dare to blow it too much for fear of electric shock. Such basic facilities are so rotten
It's outrageous. I will never come again. The noise made me cancel the reservation overnight and move to another hotel the next day
ps. Don't stay in room 8311
Original TextTranslated by Google
Response from Property: Dear guests, hello! I'm sorry that I couldn't give you a wonderful stay this time. Regarding the guest room issues you mentioned, we are solving them one by one. The volume of the robot's voice has been reduced and the damaged hair dryer has been replaced. Since the business king room you booked faces the street, we also deeply regret the inconvenience caused to you by the noise from municipal construction (unexpected incidents). If you have any questions during your stay, please contact us as soon as possible to solve it for you. We hope to leave a good impression on every guest who has stayed in our hotel, so we will continue to work hard to improve. We welcome you to choose us again and give us a chance to apologize to you in person. I wish you a happy life, thank you. !
Guest User
Superior 2-bed Room
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 24, 2024
The room is quite big, and it is close to the subway entrance. The room is cleaned quickly. I stayed for two nights. When I left, the front desk lady knew that we were going to Disneyland and was afraid of rain, so she gave me two disposable raincoats.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for giving us a 5-star rating despite your busy schedule! We are fortunate to meet you here. For this fate, we are fully committed to satisfying you. We will continue to work hard to provide all guests with high-quality services and a safe and comfortable environment. Thank you again for your comments on the hotel. We look forward to serving you again. Thank you! ——Shelly Hong, General Manager of the hotel
Anonymous User
Superior Queen Room
Stayed in Nov 2024
Couples
6 review
4.2/5
Very Good
Posted on Nov 17, 2024
Stayed for 4 nights. The location is very good, close to the subway station, not noisy, and there are robots delivering food. However, the power went out before check-out time on the last day. I was speechless.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at Home Inn NEO-Shanghai Caoyang Xincun! We are sorry that your stay was not satisfactory. If you have any questions or comments during your stay, you can contact the front desk to help you solve it as soon as possible. As a company, we always believe that good products and services can bring long-term benefits and satisfy all guests. This has always been the purpose of our service. We hope you can visit the hotel again and we will arrange suitable accommodation for you according to your needs. Room, thank you again for your stay and wish you a happy life, thank you!
weic120
Business Queen Room
Stayed in Oct 2024
Other
10 review
4.5/5
Great
Posted on Oct 20, 2024
The room is very small, but the traffic is convenient, the subway station is 3-5 minutes away by foot. The price is reasonable, everything is available, the service details are good, and the attitude is relatively good. There is a fruit supermarket, a small supermarket, and a breakfast shop downstairs in the surrounding residential area. It is quite suitable for people without big luggage.
Original TextTranslated by Google
Response from Property: Dear guests, hello! We are glad that you recognized our hotel! Meeting is a kind of fate, we cherish it and look forward to your visit again! ——Shelly Hong, Hotel General Manager
PEI GI
Family Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 19, 2024
The hotel staff and service are very good👍
The hotel is also close to the subway station
There are many shops nearby, very convenient
The environment is also beautiful. I recommend everyone to come
Original TextTranslated by Google
Response from Property: 尊敬的賓客:陪伴是最長久的告白,守候是最沉默的陪伴,小如心存感恩之心,感謝你與小如一路相伴~——酒店總經理 Shelly Hong
Langjitianya ✨🐬✨
Superior Queen Room
Stayed in Oct 2024
Other
27 review
5.0/5
Outstanding
Posted on Dec 6, 2024
The hotel is in a good location, clean and tidy. It offers self-service laundry and free parking. There is a fast food restaurant opposite, which makes it convenient to eat. There is also a fruit and vegetable supermarket next to it, which makes it convenient to buy fruit.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!開心~您的點評是我們的動力~我們繼續加油~,喜歡這裏要常來哦,我們會在這裏一直等着您哦!酒店位於上海市普陀區楓橋路69號 地鐵11號線楓橋路3號口 3分鐘路酒店總經理:Shelly Hong
Guest User
Family Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 1, 2024
The lady at the front desk was very enthusiastic and patiently introduced the room types and helped us match the right room. The environment was also very clean. It is very close to Fengqiao Road subway station, about 100 to 200 meters from the station. It is convenient and recommended to stay
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your 5-star review despite your busy schedule! We are destined to meet you here. For this destiny, we are fully committed to your satisfaction. We will continue to work hard to provide all guests with high-quality services and a safe and comfortable environment. Thank you again for your review of the hotel and look forward to it. At your service again, thank you! ——Shelly Hong, hotel general manager
Guest User
Business Queen Room
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on Sep 19, 2024
The room is very clean, the environment is very good, the hotel front desk staff is also very nice, with a good attitude. It happened to encounter Typhoon Bebejia when I stayed there, and I only heard a little wind in the room. It was very safe, and there was no water leakage even in strong winds and heavy rains. There are washing machines and dryers downstairs, and there is a convenience store opposite. Anyway, I think it is very convenient.
Original TextTranslated by Google
Response from Property: 非常感謝您的寶貴評價,我們很高興能為您提供一個乾淨、舒適且安全的住宿環境。前台團隊會繼續以熱情的態度服務每一位客人。您的滿意就是對我們的鼓勵,期待您再次光臨,祝您生活愉快!
Guest User
Superior Queen Room
Stayed in Sep 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Sep 14, 2024
Conveniently located to the subway, the environment is OK, but the house is a bit small, the service is quite thoughtful, the facilities are OK, the waiter has a good attitude, it is OK to live in, and the transportation is convenient.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您的高度評價,我們很高興能為您提供滿意的入住體驗。您的滿意是我們的動力,期待再次為您服務,祝您生活愉快!
Anonymous User
Superior 2-bed Room
Stayed in Aug 2024
Travel with friends
8 review
3.5/5
Posted on Nov 14, 2024
It's a little bit outside the center of Shanghai such as the Bund, but it's near Shanghai West Railway Station. It's a little far from the station, but I think it's within the acceptable range.
There was no problem with the room and service, but the front desk staff seemed to be concerned about the trip.com fee, so they asked me if I wanted to cancel through trip.com and make the reservation through their own company.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Happy~ Your review is our motivation~ Let’s keep working hard~ If you like this place, come here often, we will always be here waiting for you! The hotel is located at No. 69 Fengqiao Road, Putuo District, Shanghai. Exit 3, Fengqiao Road, Metro Line 11, 3 minutes away. Hotel General Manager: Shelly Hong