Anonymous User
December 8, 2023
1. When I arrived at the hotel in the evening, the receptionist did not smile, say hello, or take any initiative, and his face was full of displeasure. Asked for facial recognition, he said: "Come over here." Asked if breakfast was available, and said: "You can check the order on your mobile phone." Asked if it was possible to check out at two o'clock, and said: "No. Return at 12 o'clock." After I checked the order, I told her that the order clearly stated that it could be delayed until 2 o'clock, and took out the order to confirm with her. The reply said: "My system shows that it is 12 o'clock. You can check the situation when you check out tomorrow." I didn't want to continue arguing with this kind of person, so I left angrily.
2. After entering the room, the storage panel under the bathroom mirror was completely rusted, the trash can was unacceptably dirty, the towels were all disconnected, and the TV had no signal at all. . .
I have been using Ctrip for more than ten years. The first time I received a bad review, I dedicated myself to this company.
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