Novotel Shanghai Caohejing Reviews
Novotel Shanghai Caohejing
No. 599 Wanyuan Road, Minhang District, Minhang District, Shanghai, 201103, ChinaView Hotel Details
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Novotel Shanghai Caohejing Guest Reviews
4.9/5
Perfect
3110 review
Verified reviewsLocation4.9
Amenities4.8
Service4.9
Cleanliness4.9
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All reviews(3110)
Positive reviews(3087)
Reviews with photos/video(422)
Classy environment(360)
Awesome amenities(314)
Friendly front desk staff(215)
Delicious breakfast(199)
Would stay again(119)
Close to metro(52)
Perfect for families(44)
Secluded lake view(30)
Negative reviews(23)
JULIE PAULETTE
Superior Room With 1 Kingsize Bed
Stayed in Mar 2024
Solo travelers
19 review
Very Good
Posted on Apr 2, 2024
Very beautiful hotel and the lobby smell was amazing. The little robot butler is always a plus, comfortable beds, awesome smart toilet, and the cleaning ayi was great! The only con is the limited English of the staff.
Response from Property: Dear guest, thank you very much for staying at Novotel Shanghai Wanyuan. Thank you for your support and praise. Your affirmation is our greatest support. We are very happy to hear your affirmation of our work. We have always Paying attention to the guests' feelings during their stay, and actively improving our own service standards and professionalism, we will continue to work hard, look forward to meeting you again, and wish you a happy life.
Guest User
Classic Room with 1 kingsize bed
Stayed in Mar 2024
Business travelers
1 review
Great
Posted on Mar 26, 2024
was a nice and clean hotel. checkin and check out was fast and flawless. staff are polite and kind too.
SHIYUN
Superior Room With 1 Kingsize Bed
Stayed in Sep 2023
Other
4 review
Great
Posted on Sep 8, 2023
The facility and hygiene is good and acceptable. Willis from front desk works flexible and upgraded the room for a better experience.
Location, minutes work from Metro and there is a mall and park nearby.
Highly recommended for staying during non-peak seasons.
Response from Property: Dear guest, thank you very much for your praise ! We treat every guest like he treats his own family, so that you will not feel lonely every journey. Looking forward to your next encounter!
Guest User
Superior Suite with 1 kingsize bed, Lake view
Stayed in Aug 2023
Couples
2 review
Outstanding
Posted on Aug 23, 2023
Room and equipment’s brand new. Staff was friendly and helpful. Rooms could use more soundproofing but overall pleasant stay!
Response from Property: Dear guest, thank you very much for the five points praise for us ! We treat every guest like he treats his own family, so that you will not feel lonely every journey. Looking forward to your next encounter!
Platz
Classic Room with 1 kingsize bed
Stayed in Nov 2023
Travel with friends
5 review
Very Good
Posted on Nov 4, 2023
Construction work going on, very noisy all over
Response from Property: I'm really sorry that I didn't take good care of you and didn't give you a great stay experience! Xiaonuo will definitely reflect on himself, work hard to improve his own shortcomings, and improve his stay experience. Xiaonuo is very sad, but still hopes to get your valuable suggestions. You are welcome to call the 24-hour service hotline to give us your suggestions at any time ~ I also hope that you will give us another chance. Xiaonuo will not let you down. We look forward to it. Your next choice
Kevin
Superior Room With 1 Kingsize Bed
Stayed in Dec 2022
Business travelers
13 review
Posted on Dec 22, 2022
This is probably one of my worst hotel experiences. As soon as I got here, the worker at the front desk "Liu Qian" was already being rude from the start. No service, terrible attitudes. Around 7pm that night I ordered Food Delivery, which arrived around 7:28. I called at 7:35 to have my food delivery sent upstairs. By 7:45 I got nothing. I called at 5 times with no response so I went down to see what was going on - They sent 1 out of 3 of my packages up with the robot. My food order was left sitting outside in the cold for 30 MINUTES!!!! They did not attempt to let me know that they could not find my food and instead ignored my calls and said "they were busy"
Response from Property: I am sorry to hear that you didn't get a good experience in our hotel. However, the hotel robot needs to wait for time to deliver items to the room. If you are in a hurry, you can pick them up in the lobby. In this special period, we also hope to get your understanding.
Francesco. 龙龙
Superior Room With 1 Kingsize Bed
Stayed in Oct 2022
Solo travelers
76 review
Outstanding
Posted on Oct 29, 2022
Hotel well located in Minghan Shanghai, quite location with small garden nearby for morning jogging..
Response from Property: Dear guest, first of all, thank you immensely for taking your time to share your comments at Ctrip. It is great to know that you had a pleasant stay with us. We look forward to the pleasure of welcoming you back to Our hotel in the near future. Kind regards, Max Gao ,General Manager .Novotel Shanghai Caohejing.
Guest User
Deluxe Room with 2 single beds， Lake view
Stayed in Jun 2023
Other
1 review
Outstanding
Posted on Jun 7, 2023
very good service and good rooms.
chunliang xia
Classic Room with 1 kingsize bed
Stayed in May 2024
Travel with friends
1 review
Outstanding
Posted on May 12, 2024
Excellent
Guest User
Classic Room with 1 kingsize bed
Stayed in Mar 2024
Family
2 review
Outstanding
Posted on Mar 31, 2024
nice(ʘ▽ʘ)👍
김문호
Classic Room with 1 kingsize bed
Stayed in Mar 2024
Business travelers
16 review
Outstanding
Posted on Mar 2, 2024
goooooood
HY
Classic Room with 1 kingsize bed
Stayed in Dec 2023
Business travelers
24 review
Outstanding
Posted on Dec 15, 2023
good hotel
Li Steve
Superior Suite with 1 kingsize bed, Lake view
Stayed in Jun 2023
Solo travelers
3 review
Outstanding
Posted on Jun 10, 2023
very good
Guest User
City-view Superior Double Room
Stayed in Oct 2024
Family
5 review
Outstanding
Posted on Oct 3, 2024
The room is very clean, and it is stress-free to travel with a 4-month-old baby. The Children's Hospital Affiliated to Fudan University is nearby, so it is very convenient to see a doctor. It is just two traffic lights away, and it is also very quiet. The 2.4-meter big bed is very fragrant.
Original TextTranslated by Google
Yemei
Deluxe 2-bed Room
Stayed in Sep 2024
Family
1 review
Outstanding
Posted on Sep 22, 2024
Booked this hotel when I came to Shanghai to watch Xiao Qi's concert. The hotel is located in a very quiet area, not far from Shanghai Pudong Development Bank Oriental Sports Center and the Bund. Overall it is good.
Original TextTranslated by Google
