HUALUXE Shanghai Changfeng Park Reviews

Response from Property: Dear Guest,Thank you for choosing HUALUXE Shanghai Changfeng Park and sharing your wonderful experience.We're delighted you found everything perfect. Our convenient location near the metro station and proximity to children's play areas make us ideal for families. Your praise for our staff is heartwarming - we strive to embody the art of Chinese hospitality, and it's gratifying to know we've impressed you.We're thrilled you enjoyed our cuisine. Our chefs work to blend traditional Chinese flavors with modern techniques, offering a unique dining experience that reflects our brand's commitment to Chinese aesthetics.Your review encourages us to maintain our high standards. We look forward to welcoming you back to create more perfect moments for you.Lisa ChenGeneral Manager

Response from Property: Dear Guest,Thank you for choosing to stay at HUALUXE Shanghai Changfeng Park and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay.We're pleased that you found your room spacious and clean. The tea set and Dyson hair dryer are part of our commitment to blending traditional Chinese aesthetics with modern luxury, a core principle of the HUALUXE brand. Your appreciation of these amenities is truly gratifying.We're glad our staff's politeness and helpfulness left a positive impression. Upgrading you to a suite was our pleasure, as we always strive to exceed our guests' expectations through exceptional customer service.It's wonderful to hear that you enjoyed our breakfast offerings. We take pride in providing a diverse range of options to cater to different tastes and preferences, showcasing both Western and Asian cuisines.Our location, with Joy City mall and metro access nearby, is indeed one of our key advantages. We're happy it added convenience to your stay.Thank you once again for your kind words. We look forward to welcoming you back to HUALUXE Shanghai Changfeng Park for another delightful experience in the future.General Manager Lisa Chen

Response from Property: Dear Allenlau680,Thank you for choosing HUALUXE Shanghai Changfeng Park. We appreciate your positive feedback about our housekeeping team and their diligent efforts to maintain a clean and comfortable environment for our guests.While our location may be a bit far from the Bund Shanghai, we are pleased to know that you found our cleanliness and service to be satisfactory. We understand that proximity to certain attractions is important, and we hope that our convenient amenities and comfortable accommodations made up for any inconvenience.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Best regards,Lisa ChenGeneral Manager

Response from Property: Dear Guest,Thank you for choosing HUALUXE Shanghai Changfeng Park and sharing your positive feedback. We're delighted to hear that you enjoyed your stay with us.We're pleased that our location met your expectations. Situated in the heart of Putuo District, we strive to offer convenience for both business and leisure travelers. Your appreciation of our services is truly gratifying, as it reflects our commitment to the "Art of Chinese Hospitality."We're particularly happy that you found our facilities perfect. We continuously work to maintain and upgrade our amenities to ensure a comfortable and enjoyable stay for all our guests. Your compliment motivates us to maintain these high standards.Your satisfaction is our greatest reward and drives us to further enhance our guest experience. We look forward to welcoming you back soon for another pleasant stay at HUALUXE Shanghai Changfeng Park.Thank you once again for your kind words and support. We wish you all the best.General Manager Lisa Chen

Response from Property: Dear valued guest,Thank you for choosing our hotel and for sharing your feedback. We are pleased to hear that you had a positive experience during your stay and that our team members Andy and Joy provided you with great service.We appreciate your suggestion regarding room cleanliness. We take your feedback seriously, and we apologize for any inconvenience caused by the presence of small insects in the room. Rest assured, we will address this matter promptly to ensure a comfortable and pest-free environment for our guests.We are glad that, aside from this issue, your overall experience was great. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Once again, thank you for your feedback and for choosing our hotel.Best regards,Lisa Chen General Manager

Response from Property: Dear guest, thank you very much for sharing your true feelings. We are very pleased to see that you mentioned that you had a smooth experience from the moment you arrived at the hotel. We especially thank you for your recognition of Gavin at the front desk. He was able to upgrade your room according to the situation of your family of three, and provided drinks in the lounge while waiting for the room. This meticulous service shows the humanistic care of our hotel. He also followed up on your check-in service like a private butler, which is exactly the service spirit we advocate. You mentioned that the room has a bathtub and faces the beautiful view of Changfeng Park, which is a unique landscape advantage of our hotel. At the same time, we are glad that you are also satisfied with the breakfast and swimming pool experience. You said that the room is consistent with the promotional video, which reflects the integrity of our hotel. You will choose our hotel next time you come to Shanghai, which is the greatest trust and support for us. We look forward to your visit again and will continue to work hard to provide you with better services. General Manager Lisa Chen

Response from Property: Dear guest, thank you very much for your high evaluation and strong recommendation of our hotel. The convenient location of the hotel is one of our major advantages. It is close to the subway entrance and Joy City, which is convenient for guests to travel and meets their needs for food. We are glad that Simi's responsible attitude has left a deep impression on you. She took the initiative to follow up on the items you forgot in the hotel, which well reflects the importance our hotel attaches to guest care. We will praise Simi within the hotel and encourage everyone to learn from her and continuously improve our service level. It is the greatest encouragement for us that you are satisfied with your overall stay experience this time and are willing to choose our hotel next time. We will continue to work hard to be more meticulous in service care and look forward to your next visit. General Manager Lisa Chen