Guest User
February 26, 2023
This Hi Inn is the hotel with the worst environment and the worst service I have ever stayed in! First of all, let’s talk about the environment. His house is on the third floor. You need to take a small staircase to go up. When you go there, there are residents cooking on the first floor. The fumes are choking, the washing machine is roaring, and the cement floor is full of water. The first impression is that you are back in the 1980s. The old alley of the 1960s. The second floor is the Internet cafe, and the third floor is Hiyou.
Because of the previous impression, I went to the front desk and told him to check the room first before deciding whether to check in. However, the front desk said he had to register before I could check the room (ok, that’s fine, it’s reasonable to check in but you can’t). Everyone should go inside), and after checking in, the room inside was very clean, not to mention soundproofed. Then I decisively chose not to stay, but the front desk said that I had already checked in. My platform also showed that I had checked in and could not cancel or refund! !! Then I can only contact the platform,
The platform communicated with the merchant on the phone intermittently for nearly half an hour, and the merchant even said: "The customer has already entered the room. I don't believe there is a camera here."
I have such a bad temper that I want to call the police to check the surveillance camera and confront him about the reason and who is lying.
In the end, the merchant insisted on charging a final room fee of 69 yuan, haha. Fortunately, the platform finally protected consumer subsidies and gave me a subsidy without asking me to pay.
To sum up, this store has a poor environment, poor hygiene, and poor service. Because of this, the business is poor! And because of this, he caught a customer and unreasonably tried to kill the business.
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