Crystal Orange Shanghai Sichuan North Road Hotel Reviews
Crystal Orange Shanghai Sichuan North Road Hotel
NO.888 Sichuan North Road, Hongkou District, Shanghai, ChinaView Hotel Details
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Crystal Orange Shanghai Sichuan North Road Hotel Guest Reviews
4.8/5
Excellent
1980 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1980)
Positive reviews(1945)
Reviews with photos/video(536)
Delicious breakfast(262)
Easy to get around(202)
Classy environment(150)
Friendly front desk staff(141)
Close to metro(91)
Many amenities(63)
Perfect for business trips(53)
Excellent TV(14)
Negative reviews(35)
Guest User
Business King Bed Room
Stayed in Nov 2024
Family
2 review
2.5/5
Posted on Dec 26, 2024
the experience here is terribly nightmare for the 8 of us, we had booked 4 nights, reception cancel our booking without proper checking. we spent more than 1 hour to do check in, after check in, we found disgusting cleaning condition, blood stains on the bed!!!! this is speechless, what is worst was that the reception dont even care or mind with all these. we carrying 2 kids, the check in took us almost 12am to enter into the room. i would say this is the worst hotel in shanghai, those oversea guest please reconsider before booking.
Response from Property: Dear guests, hello! We are very sorry for bringing you a bad experience this stay, and we deeply regret it. From your comments, we regret that this stay did not meet your expectations. The hotel management attaches great importance to the questions you raised. At present, we have re-trained the front desk, which can be improved in both speech and service. For room hygiene, the manager has been arranged to inspect each room every day, so as to Ensure that every room for guests is clean and tidy: We are very sorry for bringing you a bad experience due to the hotel's mistakes. At present, we have rectified it. I hope it will not affect your mood when travelling. We will strengthen management and improve the quality of service. We look forward to your understanding. I wish you a happy life. Thank you! General manager
Guest User
Business King Bed Room
Stayed in Aug 2024
Couples
1 review
4.7/5
Amazing
Posted on Sep 19, 2024
All in all, we enjoyed the hotel. Clean and perfect location. Just that the bed was slightly slanted in the middle and we have sore spine the morning after. I especially like their smart delivery robot. They send your food delivery from Mei Tuan to the room. My bf enjoyed their big TV.
Response from Property: Dear guest: Hello! Thank you for your comments on us. We look forward to receiving your five-star praise next time. In order to provide you with a more meticulous and thoughtful service experience, we hope that you will be happy every day in the hotel. Your recognition is the greatest encouragement to us. We will continue to maintain and strive to improve in our future work. We sincerely invite you to come again and wish you a happy life and smooth work! Satisfaction has only a starting point, but no end. We will look forward to your next visit with sincerity, sincerity, care and love. I wish you a good mood every day! General Manager hy
Anonymous User
Business King Bed Room
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 1, 2024
Good
Everything is fine
Response from Property: 尊敬的賓客,您好!非常感謝您的認可,我們每天都以最好的狀態來服務每一位客人,能給你帶來滿意的體驗是我們的榮幸。您提到我們交通非常方便,也説明您對我們酒店很熟悉,也非常感謝您對桔子水晶酒店的大力支持。我們酒店離地鐵站不到300米,不管是逛街、吃飯、休閑、乘車等都很方便。有了您的鼓勵,我們會更有動力做到更好,期待與您的再次遇見!總經理hy
Michellevalennn
Deluxe Twin Bed Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Really love the hotel, the location is nice, the staff is friendly. Love it. Room so comfy
Response from Property: 尊敬的賓客:您好!感謝惠賜有關下榻桔子水晶上海外灘四川北路酒店的寶貴意見。很高興我們能成為您差旅住宿的首選。我會將您的意見與我們的團隊一起分享。一直以來,我們堅持不懈地提升服務質量,旨在為每一位賓客營造舒適便捷的入住體驗,成為您商旅途中的家外之家。再次感謝您與我們分享您的體驗,我們真誠地希望您的下一次光臨,能更細緻的體會到桔子水晶高性價比的入住體驗和高質量的服務標準。祝您生活愉快。總經理hy
Guest User
Business King Bed Room
Stayed in Nov 2024
Couples
1 review
3.7/5
Posted on Dec 8, 2024
Good location. 8mins to Metro. Nearby have many restaurants. It just there is no lobby for drop off, it’s dangerous to stop the car at roadside, it’s bike lane..
Response from Property: Dear guests, hello! We are very sorry that we could not get your 5-point review. We serve every guest in the best way every day. We have been unremittingly improving our service quality. We have been committed to creating a warm and sweet home for you. Home. Our hotel is less than 300 meters away from the subway station, which is very convenient for shopping, eating, leisure, taking a bus, etc. We will work hard to do better and look forward to seeing you again! I wish you a good mood every day!
Guest User
King Bed Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Good hotel. No issues here. Close to Bund area. A bit further away from airports and stations though.
Response from Property: Hello dear guests! Thank you for staying at the Crystal Orange Shanghai Bund Sichuan North Road Hotel. These are what we should do. As a high-end brand of Huazhu, our service tenet is to create a high-quality and convenient accommodation environment for our guests, making staying in the hotel feel like being at home. Comfortable and comfortable, you can truly experience the feeling of being at home! Therefore, we will continue to serve every customer well! No matter how long it takes in the future, I will cherish every encounter with you! Looking forward to the next beautiful encounter with you! General Manager hy
Francis
Deluxe King Bed Room
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 21, 2024
Very clean and the front desk staff is very friendly and helpful. Especially Ms Cheng Jia Jia she is very informative, friendly and helpful. I will stay in this hotel on my next trip.
Response from Property: 尊敬的賓客您好!感謝您入住桔子水晶上海外灘四川北路酒店,這些都是我們應該做的,作為華住的高端品牌,我們的服務宗旨就是為住客打造優質便捷的住宿環境,身在酒店如同在自己家裡一樣的舒適安逸,真正體驗到賓至如歸的感覺!所以我們會堅持不懈的服務好每一位客人!不管未來有多久,珍惜與您的每一次相遇!期待下一次與您美麗的邂逅!總經理hy
Guest User
Superior Queen Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 20, 2024
We had a wonderful stay at Crystal Orange. The staff were amazing and very flexible to request. We are very grateful for them. Thank you.
Response from Property: 尊敬的賓客您好!感謝您入住桔子水晶上海外灘四川北路酒店,這些都是我們應該做的,作為華住的高端品牌,我們的服務宗旨就是為住客打造優質便捷的住宿環境,身在酒店如同在自己家裡一樣的舒適安逸,真正體驗到賓至如歸的感覺!所以我們會堅持不懈的服務好每一位客人!不管未來有多久,珍惜與您的每一次相遇!期待下一次與您美麗的邂逅!總經理hy
Guest User
Business King Bed Room
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 17, 2024
Good hotel, rooms very clean, excellent service, and great location close to all the sights. Definitely staying again in Shanghai
Response from Property: Dear guest, hello! Thank you very much for your recognition. We serve every guest in the best way every day. It is our honor to bring you a satisfactory experience. You mentioned that our transportation is very convenient, which also shows that you are familiar with our hotel. Thank you very much for your strong support to Orange Crystal Hotel. Our hotel is less than 300 meters away from the subway station, which is very convenient for shopping, eating, leisure, taking a bus, etc. With your encouragement, we will be more motivated to do better and look forward to meeting you again! General Manager hy
Anonymous User
Deluxe Twin Bed Room
Stayed in Sep 2024
Family
7 review
3.2/5
Posted on Jan 10, 2025
Limited breakfast choices, hotel looks a bit old, staff are not so attentative.
Response from Property: Dear guests, hello! We are very sorry for bringing you a bad experience this stay. We are deeply sorry. We attach great importance to the service problem you raised. At present, the general manager of the hotel has re-trained all staff on service etiquette, which can be improved in both speech and service. We will continue to improve our products and services. I hope it doesn't affect your travel mood. I wish you a happy life. Thank you! General manager hy
Geesje
Deluxe Twin Bed Room
Stayed in Nov 2024
Family
21 review
4.7/5
Amazing
Posted on Dec 25, 2024
Hotel at great location with nice rooms and good breakfast!
Response from Property: 尊敬的賓客:您好!感謝您對我們的點評,期待下次能夠得到您的五星好評呢,為了給您提供更加細緻周到的服務體驗,我們希望您在酒店的每一天都是開心的,您的認可是對我們最大的鼓勵,我們將在以後的工作中繼續保持並努力進步,誠摯的邀請您的再次光臨,祝您生活愉快,工作順心利!滿意只有起點、沒有終點,我們會用真心、誠心、用心、愛心期待您的下次光臨。祝您天天好心情!總經理hy
Ervins
Business King Bed Room
Stayed in Nov 2024
Couples
4 review
4.7/5
Amazing
Posted on Jan 2, 2025
Near to the train station. Laundry room & gym facilities.
Response from Property: 尊敬的賓客,您好!非常遺憾沒能得到您的5分點評,我們每天都以最好的狀態來服務每一位客人,一直以來,我們堅持不懈地提升服務質量,我們一直致力於為您打造一個温馨甜蜜的家外之家。我們酒店離地鐵站不到300米,不管是逛街、吃飯、休閑、乘車等都很方便。我們會努力做到更好,期待與您的再次遇見!祝您天天好心情!
Francesco
Business King Bed Room
Stayed in Jul 2024
Couples
6 review
5.0/5
Outstanding
Posted on Oct 14, 2024
The room was clean and the service was very professional. Great experience and great stay.
Response from Property: Hello dear guests! Thank you for staying at the Crystal Orange Shanghai Bund Sichuan North Road Hotel. These are what we should do. As a high-end brand of Huazhu, our service tenet is to create a high-quality and convenient accommodation environment for our guests, making staying in the hotel feel like being at home. Comfortable and comfortable, you can truly experience the feeling of being at home! Therefore, we will continue to serve every customer well! No matter how long it takes in the future, I will cherish every encounter with you! Looking forward to the next beautiful encounter with you! General Manager hy
David
Deluxe Twin Bed Room
Stayed in May 2024
Couples
151 review
4.7/5
Amazing
Posted on Jun 22, 2024
great location for shopping, Metro, and sights. Reception efficient and friendly, very helpful. Room fantastic-AI help control lighting. curtains and air conditioner and more. Bed size great and comfortable, Cleaning service very good. Robot delivery for food. Breakfast great choice- could do with some more cereal selection. We woul highly recommend it!
Response from Property: Dear guest, hello! Thank you very much for your recognition. We serve every guest in the best way every day. It is our honor to bring you a satisfactory experience. You mentioned that our transportation is very convenient, which also shows that you are familiar with our hotel. Thank you very much for your strong support to Orange Crystal Hotel. Our hotel is less than 300 meters away from the subway station, which is very convenient for shopping, eating, leisure, taking a bus, etc. With your encouragement, we will be more motivated to do better and look forward to meeting you again! General Manager hy
Guest User
Suite Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Convenient location. Rooms are clean and spacious
Response from Property: 尊敬的賓客您好!感謝您入住桔子水晶上海外灘四川北路酒店,這些都是我們應該做的,作為華住的高端品牌,我們的服務宗旨就是為住客打造優質便捷的住宿環境,身在酒店如同在自己家裡一樣的舒適安逸,真正體驗到賓至如歸的感覺!所以我們會堅持不懈的服務好每一位客人!不管未來有多久,珍惜與您的每一次相遇!期待下一次與您美麗的邂逅!總經理hy