Anonymous User
March 20, 2024
I have been here several times. I have been here for several days since October last year. I have always stayed in room 205. When I was still a Hi-Friend before, we were given a free room upgrade to room 205 every time I came. I also made a note. I also called, but now they won’t give me free upgrade, and they said I have to pay more. Will the service be like this after I leave Huazhu? And there was only one pillow in the room last time. When I asked the front desk, they said there was one pillow in each room, but when I come back next time, it will be two pillows? Does this front desk understand your store or not? It took me a long time to check in, and the room smelled very bad, the lights were dim, and the bathroom had no door! In the past, when I was a friend, I had floor towels and bath towels, but now my friend only has one towel! There are also dirty things on the quilt that haven't been washed off. The room is ridiculously small and there's no room to put luggage.
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