Citadines Xujiahui Shanghai Reviews
Citadines Xujiahui Shanghai
No.501 West Longhua Road, Xuhui District, Shanghai, 200232, ChinaView Hotel Details
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Citadines Xujiahui Shanghai Guest Reviews
4.7/5
Outstanding
1104 review
Verified reviewsLocation4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1104)
Positive reviews(1071)
Reviews with photos/video(204)
Easy to get around(83)
Friendly front desk staff(79)
Delicious breakfast(78)
Many amenities(67)
Close to metro(42)
Excellent afternoon tea(27)
Awesome gym(19)
Perfect for business trips(14)
Negative reviews(33)
Anonymous User
Studio Executive
Stayed in Jun 2024
Family
4 review
Amazing
Posted on Jul 1, 2024
The room was clean and comfortable. The location was not too far from the metro station 上海游泳馆, and the shopping mall 飞洲国际广场 where you can find some really nice restaurants such as 和府捞面.
Best thing is that there is a washing machine cum dryer in the room. This greatly helped save us a lot of time searching for laundry service.
Response from Property: Dear guest: Hello! Thank you very much for choosing Shanghai Xinle Ting Xujiahui Apartment Hotel and for your high evaluation of our hotel! We are deeply honored and promise to continue working hard to provide you with impeccable quality service. We will continue to work hard and hope to receive your five-star review next time!
Guest User
Studio Deluxe
Stayed in Aug 2024
Business travelers
12 review
Posted on Sep 5, 2024
The breakfast menu is almost the same every day and tastes good, but long-term guests may get a little bored.
Response from Property: Dear guest, hello! Thank you for choosing to stay at Citadines Xujiahui Shanghai and share your comments. We attach great importance to your questions and suggestions. We will timely increase the changes of breakfast and strive to do our best. We look forward to your next visit. Wish you a happy life!
Lowell
Studio Deluxe
Stayed in Jun 2024
Solo travelers
9 review
Amazing
Posted on Jul 3, 2024
The location is not at the main road so it is less prominent a site Looking from the main road. Overall location is ok with about 10min walk to the nearest mrt . Housekeeping staff is very friendly and accommodative . B/F is only so so at rmb 79/pax. Overall this could be the oldest ASR group of hotel in Asia.
Response from Property: Dear guest: Hello! Thank you very much for choosing Shanghai Xinle Ting Xujiahui Apartment Hotel and for your high evaluation of our hotel! We are deeply honored and promise to continue working hard to provide you with impeccable quality service. We will continue to work hard and hope to receive your five-star review next time!
Jakarta Sky
Studio Premier
Stayed in Feb 2024
Business travelers
48 review
Outstanding
Posted on Feb 22, 2024
Perfect service.
Response from Property: Dear guest: Thank you for choosing Citadines Xujiahui Shanghai! Your recognition and recommendation is our hotel's honor!Each of our staff will be more sincere and enthusiastic service with all guest, looking forward to your re-stay and recommendation! I wish you all the best in your life!
Guest User
Studio Deluxe
Stayed in Mar 2024
Solo travelers
15 review
Posted on Mar 31, 2024
Somewhat worn down property that hasn't seemed to have revived itself after Covid. Odd location next to a KTV or pub.
Response from Property: We value your stay experience and experience very much, and we are also very sorry for the disappointment caused by our poor work. We have promptly communicated and rectified the issues you have raised. Please give us a chance to improve. When you see our improvements during your next stay, we look forward to meeting you again in the vast sea of people. We wish you a happy life and smooth work.
Pui Yu
Studio Deluxe
Stayed in Sep 2023
Business travelers
5 review
Great
Posted on Sep 9, 2023
The room look very stylish . For my room type , it is perfect or single person stay , not really suitable for 2 person as it is a bit small. This location is at the center of shanghai where MRT station is just 6 min walk. However it is not too near to any of the mall. Supermarket is also a 6 min walk. If you need utensils , you will need to msg the front desk for it.
Overall it is a clean and comfortable place for short stay
Response from Property: Dear family, hello!We are very happy that you chose to stay at Xinleting Xujiahui Hotel. We are deeply honored! There are lines 11, 3, 1, and 12 subways, and it is only a 10-minute drive from Xujiahui Business District. Every employee of Xinleting Xujiahui Hotel is ready to provide high-quality services for every family member. This is your first choice for your business trip and travel with your family and friends. Let you come back happily and be satisfied! Looking forward to your check-in again and your 5 positive comments!
Irfan Asghar
Studio Executive
Stayed in Apr 2024
Business travelers
10 review
Great
Posted on Apr 20, 2024
The manager Mr tiger is very cooperative, need some renovation recommended for stay
Response from Property: Dear guests: Your satisfaction is our greatest motivation, your encouragement is the source of our energy, your favor is our forward vitality, thousands of words into one sentence, thank you for your support to the hotel.
Johngolo
Studio Executive
Stayed in Feb 2024
Couples
24 review
Amazing
Posted on Feb 5, 2024
I recommend this hotel in xiujiahui location. The room is well distributed and has everything you might need like a service apartment. It's clean and the staff is quite helpful, they provide one with anything one asks them for.
Response from Property: Dear guest: Thank you for choosing Citadines Xujiahui Shanghai! Your recognition and recommendation is our hotel's honor!Each of our staff will be more sincere and enthusiastic service with all guest, looking forward to your re-stay and recommendation! I wish you all the best in your life!
Guest User
Studio Executive
Stayed in May 2024
Couples
3 review
Very Good
Posted on May 25, 2024
Front desk was super friendly and check in was fast
Response from Property: Dear guest: Hello! Thank you very much for choosing Shanghai Xinle Ting Xujiahui Apartment Hotel and for your high evaluation of our hotel! We are deeply honored and promise to continue working hard to provide you with impeccable quality service. We will continue to work hard and hope to receive your five-star review next time!
Nazir Dewan
Studio Executive
Stayed in Sep 2023
Family
15 review
Very Good
Posted on Sep 19, 2023
We stayed 5 nights in the hotel. Our check-in was smooth and two male staff members at the reception were friendly, helpful and cooperative. Their customer service was excellent. However, during our stay in the hotel, we had to contact reception for information and services, we were very disappointed with the behaviour of staff member and her name is Eva. She was extremely rude, unprofessional and unhelpful
.
Response from Property: Dear family, first of all, thank you for informing us of the problems we encountered during your stay in this hotel. We are very sorry that we have not been able to meet your expectations, and please allow us to express our most sincere apologies to you. The personnel of various departments of the hotel have retrained service terms, attitudes and body language, and all employees have been professionally trained to meet the service standards. I hope to have the opportunity to provide you with better service in the near future. The hotel breakfast has a long meal time from 7 o'clock to 11 o'clock. Now there is a new beef giblets and vermicelli soup. Welcome to taste it. Looking forward to your next stay! Thank you!
Guest User
Studio Executive
Stayed in Aug 2023
Solo travelers
7 review
Posted on Aug 5, 2023
This was a last minute booking and it was an affordable place to spend the night with a very clean room. One could get to many parts of Shanghai from the subway close by. There did not seem to be a gym (unlike other Citadines previously stayed in), or maybe the signage for it was not clear to me. The staff were pleasant to interact with.
Response from Property: Dear family, hello! We are very glad that you chose to stay in Xinleting Xujiahui Hotel. We feel honored! Every employee of Xinleting Xujiahui Hotel is always ready to provide quality services for every family member. It is the first choice for you to travel for business and travel with your family and friends. Let you come happy and return satisfied! Looking forward to your re check-in and also looking forward to your 5-point positive review!
MOHAMMED ABDULRAHMAN M
Studio Deluxe
Stayed in Jul 2023
Travel with friends
2 review
Outstanding
Posted on Jul 27, 2023
Everything was great . Location , services . Recommend.
Response from Property: Hello, dear family! It's a pleasure to bring you a comfortable check-in experience, and we are very honored! Each of our employees is always ready to provide high-quality services for every family. It is the first choice for you to work on business trips and travel with your family and friends. Let you come happily and return with satisfaction!
Shipowner
Studio Executive
Stayed in Nov 2023
Business travelers
11 review
Outstanding
Posted on Nov 24, 2023
The hotel is clean and cozy.
Response from Property: Dear guest: Thank you for staying at Citadines Xujiahui. It is our honor that you are satisfied with and recommend our service. Each of our staff will serve every guest more sincerely. We look forward to your stay again. Recommended and good luck!
Feitiness
One-Bedroom Deluxe
Stayed in Oct 2023
Business travelers
29 review
Great
Posted on Nov 17, 2023
Good view, and able to cook
Response from Property: Dear guest: Thank you for staying at Citadines Xujiahui. It is our honor that you are satisfied with and recommend our service. Each of our staff will serve every guest more sincerely. We look forward to your stay again. Recommended and good luck!
How Shou
Studio Executive
Stayed in Jul 2023
Solo travelers
6 review
Very Good
Posted on Aug 4, 2023
The hotel is clean and nice.
Response from Property: Dear family, hello. Thank you for choosing our hotel and sharing your stay experience here. We have personalized services, comfortable environment, clean and tidy rooms, and equipped with refrigerators, washing machines, Rice cooker, Induction cooking, microwave ovens and other living appliances, making your stay more convenient. Looking forward to your re check-in and also looking forward to your 5-point positive review.