Atour X Hotel， Jiaotong University，Xujiahui Center，Shanghai Reviews
Atour X Hotel， Jiaotong University，Xujiahui Center，Shanghai
NO.319 guangyuan Western Road, Xuhui District, Shanghai, ChinaView Hotel Details
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Atour X Hotel， Jiaotong University，Xujiahui Center，Shanghai Guest Reviews
4.6/5
Very Good
736 review
Verified reviewsLocation4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(736)
Positive reviews(699)
Reviews with photos/video(75)
Delicious breakfast(67)
Easy to get around(64)
Convenient location(64)
Friendly front desk staff(41)
Close to metro(23)
Convenient parking(16)
Perfect for business trips(15)
Shower difficult to use(10)
Negative reviews(37)
Guest User
Jimu Double Bed Room
Stayed in Oct 2024
Business travelers
1 review
Outstanding
Posted on Nov 19, 2024
Very good, comfortable, come back again next time😊
Response from Property: 感謝小主的5顆小星星喲⭐~，入住期間，我們會盡我們最大的努力與權限，爭取為您帶來更好的入住體驗！為了您，我們將不斷超越與完善，期待與您下次美麗的邂逅。 朵兒們希望您能再次歸來！
Guest User
Elegant Queen Room
Stayed in Dec 2023
Family
8 review
Very Good
Posted on Apr 4, 2024
A great location to stay in the Xujiahui area with lots of food options within walking distance. Also near to the subway station; so this place deserves 5 stars. Plus the availability of self service laundry 24/7 is simply superb! Will return in future should we come by this way again!
Response from Property: Hotel reply: Seeing you praise Duoduo like this, Duoxiaoer is very happy. There is always unexpected warmth in Atour! Seeing that you are so happy staying here, I believe that the service of our front desk partners must have made you feel at home~~~ Atour started from the hotel but is not limited to the hotel. I hope you can come to our Atour Light Residence Hotel next time. Duoxiaoer wishes you a happy life and smooth work^^, and looks forward to meeting you again~~
Floyd Enzo
Superior Queen Room
Stayed in Feb 2024
Solo travelers
22 review
Outstanding
Posted on May 7, 2024
I would recommend this hotel so much i will definitely comeback
Response from Property: Dear little master, thank you for your praise of Duoer~ In the beautiful time, someone's eyes will be met inadvertently, and in the words, I met you unexpectedly this time. Thank you for this fate. We will cherish it and look forward to seeing you next time. I wish you well! ——Your Duoer
Rachel
Superior 2-bed Room
Stayed in Apr 2024
Travel with friends
1 review
Outstanding
Posted on Jun 3, 2024
It was cleanly and the hotel staff was great!
Response from Property: 親愛的小主，感謝您對朵兒們的誇讚哦~美麗的時光，不經意間會邂逅誰的眼眸，文字裏泛舟，此次與您不期而遇，感謝這份緣分，我們會倍加珍惜，期待我們下次相見哦，祝安好！ ——您的朵兒
RBx
Superior Queen Room
Stayed in May 2023
Business travelers
40 review
Outstanding
Posted on Jun 21, 2023
Nice room and nice staff. Close to electronic shops. Quiet rooms.
Response from Property: Caring, caring, caring, and warm towards family members is the most sincere gift that every Dora can give to their loved ones. Yaduo is a humanistic hotel with a focus on reading and local photography. You should have experienced a different cultural and artistic atmosphere from other hotels, and hope to meet you again. Duo'er, we are waiting for your arrival again~
Guest User
Jimu Double Bed Room
Stayed in Apr 2023
Couples
2 review
Very Good
Posted on May 30, 2023
Laundry is self service, entirely free. No English breakfast. Good beds.
Response from Property: Thank you for your affirmation, your affirmation is the greatest support for Duo Xiaoer! We will continue to maintain a high standard of service, aiming to bring all guests a homely experience, but it is still very sad not to get 5 points, Dodo will continue to work hard
Guest User
Jimu Double Bed Room
Stayed in Nov 2024
Business travelers
3 review
Outstanding
Posted on Dec 9, 2024
Goooood
Response from Property: 感謝客官對朵朵家及小夥伴們的認可。朵朵們一致堅持“用户第一”的原則，主動為用户排憂解難，是朵朵們共同的追求。朵朵家的床上用品也是採用不刺激不傷膚不含漂白劑的裸棉材質，帶給用户最舒心的入住體驗。朵朵家負一層也帶有24小時的自助洗衣房還有一樓元氣滿滿早餐廳，並擺放了各類書籍，是您休息、用餐、借閲的不二之地。朵朵家的洗護用品也是內含養護成分，淡雅清香，嫩滑養膚。朵朵們會更加努力，做到更好。同時，也十分期待與客官的下次“邂逅”。朵朵祝您生活愉快~
Guest User
Executive 2-bed Room
Stayed in Jul 2023
Family
5 review
Outstanding
Posted on Aug 12, 2023
goooooood
Response from Property: 千言萬語匯成一句話，感謝您茫茫酒店選擇亞朵，感謝您的用心發現和用心分享，温情友好是亞朵人服務意識中不可缺少的一部分（*^__^*） ...歡迎您再回來！！
Guest User
Superior Queen Room
Stayed in Nov 2024
Solo travelers
8 review
Amazing
Posted on Jan 9, 2025
I booked this hotel for my sister. She has always liked Atour's bedding and it is very comfortable to sleep in. This time when I came to Shanghai, I booked Atour, which is next to the higher education institution Jiaotong University. The transportation is very convenient. You can walk to Wukang Building. It's a day of citywalk. I also had delicious Benbang noodles.
Original TextTranslated by Google
Response from Property: Seeing the guest's rich and full-score review, Duoer was very excited, just like when she got 100 points in the exam when she was a child; enthusiasm, efficiency, and caring service are what we should do, Duoer will continue to work hard to do better. There are large shopping malls such as Metro City and Grand Gateway 66 nearby, which are a 20-minute walk away, hehe. The room has a comfortable Plante mattress, which brings guests a fresh and natural sleeping experience. Duoer's home is themed on reading and local photography. I look forward to your next stay. Please remember to come back often.
Guest User
Elegant Queen Room
Stayed in Oct 2024
Business travelers
1 review
Outstanding
Posted on Nov 28, 2024
Came to Shanghai on a business trip and booked a hotel for 3 nights on Ctrip. The service was very good👍. Special thanks to the service of brother Qichen, who was very nice and sent us tea. I was sorry to disturb him late at night, but the brother brought it quickly and brought us clean bath towels. He would also greet us when he went to have breakfast every day, which made me feel the experience was great. He would also remind us to check the takeaway we ordered. Such good service made my hard business trip easy. I will stay in this hotel again on my next business trip, and I have also applied for a membership!
Original TextTranslated by Google
Response from Property: Thank you for your review! Atour is the first humanistic hotel in China. We advocate neighborhood service and bring you a healthy lifestyle of "natural, fresh, warm and simple". Atour has been working hard to present you with the best Atour, the best environment and the best service!
ht313
Superior 2-bed Room
Stayed in Sep 2024
Family
39 review
Outstanding
Posted on Oct 28, 2024
The hotel helped to upgrade the room, which was very large. The hotel is convenient for travel, with developed subways and businesses around it, parking available, and rich breakfast. It is suitable for travel and I will come again next time.
Original TextTranslated by Google
Response from Property: 感謝親愛的朵友對朵兒們的滿分肯定！“與君初相識，猶如故人歸”，亞朵酒店推崇的是如鄰里一般坦誠相待、互幫互助的“鄰里服務”；飽受讚譽的普蘭特品牌床墊和純棉的床上用品給您帶去舒適的睡眠保障；種類繁多，口感甚佳的中西式自助早餐助您開啟活力滿滿的一天；夜晚回到酒店還有暖心的“深夜粥道”等待着替您拂去一天的奔波~安心之處乃是吾家，亞朵，做好安心酒店，朵兒們亦是您永遠的守護者，等待着您下次的歸家之旅~
Guest User
Jimu Twin Room
Stayed in Sep 2024
Business travelers
6 review
Outstanding
Posted on Oct 27, 2024
Very good room, clean and tidy, very close to the school, within walking distance! They also sent us a delicious midnight snack, and the room was cleaned very well! I will come again next time! The customer service was also very good and helped me reserve a large room!
Original TextTranslated by Google
Response from Property: 看到您的點評朵兒們萬分開心。很榮幸我們的服務得到您如此高的評價，我們將繼續維持這份熱情真摯的為您服務。願你聽到我的名字時，眉開眼笑，牽掛絲絲剪不斷，化作繞指柔。感謝親愛的客官，您對朵兒的認可讓朵兒心生感恩，期待你我的再次相遇，願你眼中有光芒，所想能如願，所做能實現，笑容永相隨！願你一生被愛，一生可愛！下次見喲
Guest User
Superior Queen Room
Stayed in Sep 2024
Business travelers
2 review
Posted on Oct 11, 2024
The room was very small, the facilities were old and dirty, there were hairs on the sofa, stains on the paper cups, the toilet was very close to the wall, and it was inconvenient to use the toilet. I ordered two breakfasts, one of which was packed, and the hotel staff told me that I didn't enjoy the free "late night porridge"
Original TextTranslated by Google
Response from Property: Hello, little master, Duo'er is very sad that we didn't get your 5-point affirmation. Please believe that our Duo'er will continue to improve and do better and better. Duo'er will always work hard to do better, just to bring you more A great stay experience, looking forward to seeing you again! I hope that the next time you visit Atour Hotel, you will see a different Atour hotel!
Wucheng
Jimu Double Bed Room
Stayed in Sep 2024
Business travelers
1 review
Posted on Oct 8, 2024
Environment: Standard Atour, the color scheme/environment is comfortable to look at. Except for the table that got soaked
Facilities: I found a short hair on the hair dryer, which made me feel uncomfortable
Service: I told the front desk and changed a hair dryer. But I may need to mention it here: whether it is a new employee or not, the standard action of customer service remediation still needs retraining. I asked if it was hair (how do I know), and did not apologize (just replaced an old one).
Hygiene: The details are obvious, although I still understand that the cleaning is not careful, but the influence of the brand is accumulated slowly in such small things. It really affects the stay experience.
Service: There is nothing wrong with other things.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking time out of your busy schedule to write a review for us! I'm sorry to bring you a bad check-in experience. We want every guest to have a home-like service experience. We look forward to meeting you again at Atour and letting you witness our changes. I wish you a happy life! ! !
Guest User
Executive 2-bed Room
Stayed in Jul 2024
Family
7 review
Posted on Aug 25, 2024
The location is right next to Jiaotong University, and the room is very small. It is still a long way from the subway station, and it will be very tiring on a hot day. The toilet in the room is separated by glass, and the exhaust is not good, there is no ventilation, and it is very stuffy and hot inside. There is no table in the room to put luggage, bed, or washbasin. The TV, water bar, and clothes drying rack are all in the same space. Think about it, right? It must be crowded. The facilities are not new. It is an old hotel. The sofa inside is just a decoration, stuffed into the corner, and it is not used at all. The most depressing thing is that the load-bearing wall is still in the room, which is the most unacceptable. I want to change the room, and the front desk receptionist said that there are no other rooms. The customer service staff called again and said sorry, and I will upgrade or give priority to check in later. Let's talk about it. The attitude is very good, but it can't make up for my experience. I don't often book Atour rooms.
Original TextTranslated by Google
Response from Property: Hello, little master, Duo'er is very sad that we didn't get your 5-point affirmation. Please believe that our Duo'er will continue to improve and do better and better. Duo'er will always work hard to do better, just to bring you more A great stay experience, looking forward to seeing you again! I hope that the next time you visit Atour Hotel, you will see a different Atour hotel!