Guest User
August 21, 2023
We booked two 1.5m king-size bed rooms, and when we arrived, they said one of them was upgraded to a 1.8m king-size bed room. As a result, the 1.8m bed room smelled bad, as if no one had lived there for a long time, and there was only a bed and a sofa, which was completely different from the photos of the room we booked, and the window could not be opened. When we asked the front desk, they said there were no other rooms and they could not transfer us. Later, we asked to check out, but we could only cancel two items directly. The front desk said to ask the store manager, and finally suddenly said that one of the guests was not coming, and a new room could be arranged for us. The room environment of the room we were transferred to later was good, but the shower head was broken, and the water splashed everywhere when taking a shower, which was a bit inconvenient. There were many mildew spots on the curtain, and it felt better not to use the curtain.
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