Wanda Reign Hotel Reviews

I tried to check in at 2pm, was informed that the room was not ready for at least 1 more hour. Asked the receptionist for a restaurant, and instead of pointing out the ones from the hotel, she sent me to Yu Gardens... Come back after an hour and was informed that I need to wait for another 30 min at least. I was given a voucher for a soft drink, and I headed to the lounge to get this drink, I showed the voucher to lady and she said for me to have a cold tea that I agreed. At 3:35 stand up to get my key and the waitress ask me to pay for the tea, I pointed out that I got a voucher and she said that voucher was not good for cold tea and I need to pay aroung 230RMB for a tea I didn't want at the beginning, I was there just for the absurd waiting time for the room to be ready! I asked the manager, and they said no need and they would take care... Arrived in room 1771, a well-appointed room, tried to make a coffee, and the machine was not working... I called the concierge and informed about the machine, after 5 min a lady call me to offer me a bottle.of wine, that I declined as I don't drink offer fruit and at the end an upgrade to the room, I went to the toilet and left the room at 16:00 as I had a meeting. I arrived at the meeting with sweaty clothes and without taking a shower as I got the room over 90 minutes later... I received the key of the new room before I left, when I come back I tried to use the key but was not active, i headed back to reception to check what happened and they activated but didn't apologise for the mistake. The new room had a view of the Bund, so there was no upgrade of the room itseld was just an upgrade of the view... The hotel is nice, has good amenities, and breakfast is solid, fresh, but not as much choice as compared to Shangri-la Pudong. The pool changing room and showers need better cleaning and mantenience. The people at the reception and at the lounge need better training and level up their English to a better standard, hotel is 5 star, experience is far from it.

bella and summer are perfect assistants at the front desk.

kitty nice good!

Kitty nice 好

Beautiful view of Waitan sky cripples. Particularly in the evening with all lights on. Stylish decorated room. Feel wonderful.

Booked this hotel for my family visiting me in Shanghai. The service was excellent, the room was big and extremely comfortable. The breakfast was also great. The view from the room was perfect and its location is good enough, close to Yu Garden metro station and the bund. Excellent option in its price range

Location of the hotel was great, it was near the attraction areas. The view from the hotel was wonderful we could see both the bund and the river ! The hotel breakfast was scrumptious there was wide selection of different cuisines. The interior of the hotel was high technology, clean and very comfortable and relaxing ! The house keeping service was great.

Overall a lovely experience, very luxurious. The check-in process was particularly notable—it didn’t feel like many hotels where you stand at a counter to check in, instead your luggage is taken to a counter and you’re seated in armchair while the concierge checked you in. A nice touch! The rooms are extremely spacious, with even the fairly basic room I booked having a seating and dining area. Everything in the room (curtains, lights, AC) is controlled via an iPad, which also felt very nice. The bed was comfy, view of the Bund was stunning both at night and during the day, and the bed was comfy. The added amenities like a Nespresso machine, selection of Chinese teas, and bath salts for the huge circular bathtub were all greatly appreciated. The breakfast had a good variety of Chinese (especially Shanghainese) and western options, mostly on-par with other 5-star hotels in China. Not bad but nothing to make it stand out. My complaints are few, but worth mentioning: 1.) the AC in the room just wasn’t that effective. Even though the weather is cooling down in Shanghai, the room seemed stuffy. I cranked it all the way down to 15 C but still woke up too warm. 2.) I left my room in the evening briefly to grab some takeaway I had ordered and when I returned there was a staff member in my room!! He was placing a plate of fruit on the table (which id lovely and not the reason I’m complaining). I was quite startled and said “hello” in Chinese and looked a bit shocked but he didn’t say a word or apologize and just ran out while staring at me. Perhaps he only speaks Chinese, saw I was a foreigner and thought I couldn’t speak Chinese…not sure. It was definitely a strange encounter.

good location. breakfast quite good but can be better if there are nore varities of food.

Hotel decoration is very beautiful and grand. Worth coming for a stay if you are planing to reside by the bund

kitty赞

Jasper Li was very friendly and helpful in our stay here. 🫡👍

The room was beautiful. I loved having a Bund view room. The breakfast buffet was really good, however, I did not think the dinner was that great. The options were limited. My husband and I enjoyed going to the rooftop bar. It has a fantastic view. The service was slow and they stopped serving drinks at midnight, but overall, I would come back. I love the location of the hotel. We live in Shanghai, but really liked being down on the Bund for the night and within walking distance to Yuan Gardens and old town. It was a good getaway.

This is the best looking hotel I've stayed in. I had the regular king room and it was fantastic. The decorations; mix of metals, woods and stone; incredibly elegant looking rooms and lobbies. The lobby floor was inlayed labradorite; super cool. I used the roof top bar 1 time and it was good and $$, but too windy and cold to enjoy this evening. I didn't try the other amenities or restaurants.