Kingtown Hotel Hongqiao Shanghai Reviews
Kingtown Hotel Hongqiao Shanghai
No.1111 Tianshan Road, Changning District, Shanghai, 200051, ChinaView Hotel Details
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Kingtown Hotel Hongqiao Shanghai Guest Reviews
4.4/5
1386 review
Verified reviewsLocation4.5
Amenities4.3
Service4.5
Cleanliness4.4
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All reviews(1386)
Positive reviews(1325)
Reviews with photos/video(127)
Easy to get around(262)
Friendly front desk staff(191)
Close to metro(125)
Large rooms(96)
Convenient for shopping(73)
Many amenities(42)
Perfect for business trips(31)
Shower difficult to use(27)
Negative reviews(61)
Guest User
Deluxe Room
Stayed in Oct 2024
Solo travelers
3 review
Posted on Nov 1, 2024
+ The Hotel is next to Line 2, where you can go to both airports, the Bund and many more places.
The rooms are beautiful and have a shower and bathtube.
- The Hotel itself looks old.
The rooms don't get cleaned very well (I had hair in my bathtube and at my sink when I checked in).
The rooms look very used and you can see they don't get cleaned carefully.
Also the messurement writings from the construction workers are still on the tiles in the bathroom, even the renovation was long time ago.
The breakfast is okay, just the pots and glasses where you can get juice from are dirty.
Response from Property: Dear sir, thank you very much for your comments in your busy schedule! We are very sorry that this stay did not meet your expectations, we are deeply sorry, your comments are our direction of improvement, we will make efforts to improve the shortcomings, we hope that through your valuable comments can continuously improve the hotel's check-in experience and service quality. Best regards and have a good time!
Guest User
Superior Double Room
Stayed in May 2024
Travel with friends
2 review
Posted on May 31, 2024
The hotel’s service was terrible. We booked 2 rooms before but when we check in, reception gave our different room. But they didnt informing us before. After we checked the room and went back to complain to the reception, they said the reason was out of rooms. In the end, they gave us a room they called a "free upgrade," but it was nothing more than an old, repurposed room. Everything was terrible without security bc delivery personnel can freely access the floors. Receptionist did not speak English. Except good location.
Response from Property: Dear guests, thank you very much for your comments in your busy schedule! I am very sorry that we could not give you a perfect stay experience. We are constantly looking for and find better personalized service solutions, and constantly expect to bring guests a happy stay every time, we are constantly strengthening and improving ourselves, looking forward to KINGTOWN and you meet again, your satisfaction is our driving force, I wish you happy every day, happy life!
Anonymous User
Superior Double Room
Stayed in Oct 2024
Solo travelers
2 review
Amazing
Posted on Oct 10, 2024
The room is nice with a view of the city. Over all I like the location which was convenient - a supermarket, the subway station, lots of eateries to choose. The only thing that needs to be improved are the hallways. The hallways should be lighted properly to give idea that it is a very comfortable place to stay.
Response from Property: Dear guests, thank you very much for your comments in your busy schedule! I am very sorry that we could not give you a perfect stay experience. The hotel has always paid great attention to the maintenance of hardware facilities, and has planned to renovate and transform some facilities every year. We value your comments very much and will keep an eye on the room facilities in order to bring guests a better and more comfortable stay. We are constantly looking for and find better personalized service solutions, and constantly expect to bring guests a happy stay every time, we are constantly strengthening and improving ourselves, looking forward to KINGTOWN and you meet again, your satisfaction is our driving force, I wish you happy every day, happy life!
Bouhoun.dz
Superior Double Room
Stayed in Dec 2024
Business travelers
34 review
Amazing
Posted on Dec 13, 2024
Over all I like the location which was convenient near to the subway station
Response from Property: Dear sir，thank you very much for staying at the KINGTOWN Hongqiao Hotel Shanghai. We are very glad that your love and recognition of us. And we are very honored to bring you a comfortable and warm stay experience, and sincerely look forward to your come again. Thank you. Best regards.
TARATORKIN
Superior Double Room
Stayed in Aug 2024
Couples
3 review
Great
Posted on Aug 19, 2024
The hotel is not new, but the condition of the rooms is normal, I was not pleased with the floor - it is tiled. The location is excellent. Breakfast is European, not very rich, but sufficient. The staff is very friendly
Response from Property: Good morning, sir! Thank you very much for staying at the KINGTOWN Hotel Hongqiao Shanghai. We are very glad that your love and recognition of us. And we are very honored to bring you a comfortable and warm stay experience, and sincerely look forward to your come again. Thank you. Best regards.
NikInChina
Superior Double Room
Stayed in Aug 2024
Solo travelers
3 review
Outstanding
Posted on Aug 7, 2024
This was my third stay at Kingtown Hongqiao Hotel. I am very satisfied with my stay and with the hotel services
Response from Property: Good morning, sir! Thank you very much for staying at the KINGTOWN Hongqiao Hotel Shanghai. We are very glad that your love and recognition of us. And we are very honored to bring you a comfortable and warm stay experience, and sincerely look forward to your come again. Thank you. Best regards.
Xingyunxianzai
Superior Double Room
Stayed in Feb 2024
Solo travelers
14 review
Outstanding
Posted on Feb 23, 2024
有家的感觉。
空调有点味道。
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Response from Property: Hello dear guests! Thank you very much for staying at Kingtown Hotel Shanghai Hongqiao. We will use our attentive, considerate and sincere service to make every guest feel the charm of Xiaojia! We will pass on our care and greetings to you through every little thing, and sincerely look forward to your visit again! I wish you a happy life~
Guest User
Superior Double Room
Stayed in Jul 2024
Business travelers
48 review
Very Good
Posted on Jul 14, 2024
very conveniently located, spacious room, will choose the hotel next time coming to Shanghai
Response from Property: Good morning, sir! Thank you very much for staying at the KINGTOWN Hotel Hongqiao Shanghai. We are very glad that your love and recognition of us. And we are very honored to bring you a comfortable and warm stay experience, and sincerely look forward to your come again. Thank you. Best regards.
Guest User
Superior Room (2 Beds)
Stayed in Jun 2024
Family
12 review
Very Good
Posted on Jun 10, 2024
We loved the location, close to many shops and parks and a short walk from the subway.
The room was very spacious and comfortable, perfect for a family of 3. It had a small kitchen with a fridge and a washing machine.
The bathroom was a little old and the room smelled a little stuffy but overall we think it was a great price/quality balance.
Response from Property: Good morning, sir! Thank you very much for staying at the KINGTOWN Hotel Hongqiao Shanghai. We are very glad that your love and recognition of us. And we are very honored to bring you a comfortable and warm stay experience, and sincerely look forward to your come again. Thank you. Best regards.
Ivy_Oh
Superior Room (2 Beds)
Stayed in Dec 2023
Family
15 review
Posted on Dec 10, 2023
Staying 4 nights in this hotel. The hotel is very old and not well maintained, the room is spacious, the toilet / shower area is covered with mold, and the temperature of the water was not strong and constant. Had used their washing machine+dryer and it worked well, just that the loading capacity does not allow you to wash more at a time.
Breakfast is terrible, cold and the staff don't refill the food when the food is running low/ finished.
Attitudes of the reception are poor, and the worst part of this hotel is the security, as any one can just pop in ( be it food delivery / online shopping delivery) can deliver their items all the way to the guest room. I will not recommend this hotel if there is a better choice.
Response from Property: Dear guest！Thank you for taking the time to review the hotel.We are sorry to learn that you are not satisfied with your stay, and the hotel staff sincerely apologize for this.Your feedback is highly valued by the hotel management and staff, which is not the way we promote hospitality and goes against our brand philosophy.The hotel management sincerely hopes to contact you and solve the problem one by one.It is the constant care and supervision of guests like you that enable us to constantly find problems in our work, obtain corrections and continuous progress.Thank you again for your meticulous comments. I will follow up with you to deal with the trouble caused by your stay. I am the Front office Manager Michael, hoping to contact you for details so that we can understand and solve your problem.We look forward to hearing from you!
No1inpartikular
Superior Double Room
Stayed in Apr 2024
Other
6 review
Posted on Apr 21, 2024
Room is clean, comfortable & and good size, only stayed 1 night, we didn’t have breakfast at the hotel, rooms on east side of building get sun first thing in the morning, there is no curtain on the window above the toilet to block it.
Response from Property: Dear guests, thank you very much for your comments in your busy schedule! I am very sorry that we could not give you a perfect stay experience. The hotel has always paid great attention to the maintenance of hardware facilities, and has planned to renovate and transform some facilities every year. We value your comments very much and will keep an eye on the room facilities in order to bring guests a better and more comfortable stay. We are constantly looking for and find better personalized service solutions, and constantly expect to bring guests a happy stay every time, we are constantly strengthening and improving ourselves, looking forward to KINGTOWN and you meet again, your satisfaction is our driving force, I wish you happy every day, happy life!
Massimiliano Italy
Superior Double Room
Stayed in Jan 2024
Solo travelers
61 review
Posted on Jan 26, 2024
Hotel nearby subway station with many restaurants around. Position very good. Hotel structure quite old. Big rooms with pour stuffs.
Response from Property: Dear guests, thank you very much for your comments in your busy schedule! I am very sorry that we could not give you a perfect stay experience. The hotel has always paid great attention to the maintenance of hardware facilities, and has planned to renovate and transform some facilities every year. We value your comments very much and will keep an eye on the room facilities in order to bring guests a better and more comfortable stay. We are constantly looking for and find better personalized service solutions, and constantly expect to bring guests a happy stay every time, we are constantly strengthening and improving ourselves, looking forward to KINGTOWN and you meet again, your satisfaction is our driving force, I wish you happy every day, happy life!
Parisa Kam
Superior Room (2 Beds)
Stayed in Dec 2023
Business travelers
1 review
Great
Posted on Jan 22, 2024
Location was nice near with subway. Great place for do business job at shanghai. The biggest room that I went many city.
Response from Property: Good morning, sir! Thank you very much for staying at the KINGTOWN Hotel Hongqiao Shanghai. We are very glad that your love and recognition of us. And we are very honored to bring you a comfortable and warm stay experience, and sincerely look forward to your come again. Thank you. Best regards.
Kian Hoe
Superior Room (2 Beds)
Stayed in Dec 2023
Business travelers
40 review
Posted on Dec 10, 2023
basically consider OK depending on what you want.
convenient for food. basic hotel, hardware a big old.
Response from Property: Dear guest！Thank you for taking the time to review the hotel.We are sorry to learn that you are not satisfied with your stay, and the hotel staff sincerely apologize for this.Your feedback is highly valued by the hotel management and staff, which is not the way we promote hospitality and goes against our brand philosophy.The hotel management sincerely hopes to contact you and solve the problem one by one.It is the constant care and supervision of guests like you that enable us to constantly find problems in our work, obtain corrections and continuous progress.Thank you again for your meticulous comments. I will follow up with you to deal with the trouble caused by your stay. I am the Front office Manager Michael, hoping to contact you for details so that we can understand and solve your problem.We look forward to hearing from you!
細川和幸
Superior Double Room
Stayed in Nov 2024
Business travelers
1 review
Outstanding
Posted on Nov 26, 2024
Very Good & Healthy!!!!
Response from Property: 尊敬的賓客您好！感謝您對上海虹橋嘉廷酒店的支持。我們一直在為客人打造舒適温馨的住宿環境，衹為讓每一位客人都能用的安心。一路走來因為有了你們我們才能不斷蜕變，好的服務離不開發現美的眼睛，有您的認可我們就不會孤單，有您的鼓勵我們就有了自信和動力，希望您一直支持和喜愛小嘉，誠邀您的再次光臨！