JW Marriott Marquis Hotel Shanghai Pudong Guest Reviews
4.8/5
Excellent
2953 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2953)
Positive reviews(2892)
Reviews with photos/video(750)
Fantastic river view(274)
Delicious breakfast(273)
Perfect for kids(119)
Great swimming pool(64)
Has rooms for families(62)
Delicious buffet(36)
Family activities available(13)
Negative reviews(61)
family of four explore
Executive King Room, River View
Stayed in Feb 2025
Couples
5 review
5.0/5
Outstanding
Posted on Mar 12, 2025
Lovely stay on the 43rd floor.
Lovely room with very comfortable slippers and robe.
Executive lounge was nice and the afternoon snacks and drinks were very good
The breakfast eggs that were freshly made were very nice but the buffet food was only luke warm.
Staff were wonderful and very friendly.
Overall a very nice stay
6/11
Response from Property: 尊敬的賓客,您好!很榮幸能在備受矚目的中國第一家JW萬豪侯爵酒店與您相遇。酒店位於浦東新區黃浦江畔,坐落陸家嘴商區,毗鄰塘橋濱江步道,步行可至藝倉美術館及克拉哈勃遊艇俱樂部。酒店以氣派超然的建築,結合摩登居停的設計理念 ,全新演繹滬上低調奢華。上海魯能JW萬豪侯爵酒店誠摯地期待能再次為您提供JW非凡款待。
sonomo
Deluxe Room - City-View (2 beds)
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 14, 2025
This was the best hotel we’ve ever stayed at! Everything was clean, the staff were kind, and the gym amenities were excellent. The breakfast was outstanding, with the pancake man making adorable bear-shaped pancakes for the kids. We would definitely recommend this hotel!
Response from Property: Dear guests, hello! It is an honor to meet you at the highly anticipated first JW Marriott Marquis Hotel in China. The hotel is located on the bank of the Huangpu River in Pudong New Area, in the Lujiazui business district, adjacent to the Tangqiao Riverside Trail, and within walking distance to Yicang Art Museum and Krahab Yacht Club. The hotel combines the majestic and transcendent architecture with the design concept of modern residence to create a new interpretation of low-key luxury in Shanghai. JW Marriott Marquis Hotel Shanghai Luneng sincerely looks forward to providing you with JW's extraordinary hospitality again.
Gennady
Deluxe Room - River-View (Double bed)
Stayed in Sep 2024
Family
5 review
4.2/5
Very Good
Posted on Oct 28, 2024
Good hotel. Rooms with a view of the river are great. Breakfasts are decent and varied. Pastries are not tasty. The breakfast zone is small, we even once saw a long line in the restaurant for breakfast. What really spoiled the impression a little was the constant smell of cigarette smoke in the corridor on the floor near the fire escape. Apparently, people go there to smoke. The same situation near the fire escape in the room with the pool. There is no sauna in the gym and pool.
Response from Property: Dear Guest,Thank you for choosing to stay with us. We regret to learn your stay experience was not up to thestandard we strive to offer our guests.Providing the highest level of hospitality is our number one priority. On behalf of our hotel,I sincerely apologize for falling short of your expectations. I have shared your feedback with therelevant leadership teams, so that we may do our best to ensure we better host our guests in the future. Thank you for taking the time to share your experience with us. Please do not hesitate to let me know if there is anything I can do to make your next stay a memorable one.
Evangeline Eve
Deluxe Room - City-View (2 beds)
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Mar 2, 2025
Excellent 🥰🥰
Response from Property: Dear Our Valued Guest,We are glad to hear from you that you had a great stay with us in recent trip to Shanghai and thank you for your positive comments about our hotel. We are looking forward to welcoming you in near future!
Alastair
Executive King Room, River View
Stayed in Jan 2025
Couples
10 review
5.0/5
Outstanding
Posted on Feb 23, 2025
Excellent stay. Large, clean rooms with fantastic service. Jack in exec lounge was very helpful and friendly. Would definitely stay here again.
Response from Property: 尊敬的賓客,您好!很榮幸能在備受矚目的中國第一家JW萬豪侯爵酒店與您相遇。酒店位於浦東新區黃浦江畔,坐落陸家嘴商區,毗鄰塘橋濱江步道,步行可至藝倉美術館及克拉哈勃遊艇俱樂部。酒店以氣派超然的建築,結合摩登居停的設計理念 ,全新演繹滬上低調奢華。上海魯能JW萬豪侯爵酒店誠摯地期待能再次為您提供JW非凡款待。
Guest User
Deluxe Room - City-View (2 beds)
Stayed in Dec 2024
Family
4 review
4.5/5
Great
Posted on Jan 6, 2025
Will definitely book again, staff were professional and friendly, they all speak decent English. The rooms were spacious and has an ambient feel to it. Bathrooms also spacious. They have a lot of amenities except that instead of having cotton pads they have cotton balls. Dyson hairdryer. Mattresses were a bit soft to my liking as I like firm ones but the pillow menu makes up for that. Location was at a nice quiet area with a clear view of the river and surrounding highrises. Not much shops or restaurants around but since didi was so cheap I didn't mind the location. The breakfast buffet restaurant feels and looks like it's fine dining with great view of the river.
Response from Property: Dear Our Valued Guest,We are glad to hear from you that you had a great stay with us in recent trip to Shanghai and thank you for your positive comments about our hotel. We are looking forward to welcoming you in near future!
Guest User
Deluxe Room - River-View (Double bed)
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 3, 2024
Great river view from the hotel
Response from Property: Dear Our Valued Guest,We are glad to hear from you that you had a great stay with us in recent trip to Shanghai and thank you for your positive comments about our hotel. We are looking forward to welcoming you in near future!
Gez Zhou
Deluxe Room - River-View (Double bed)
Stayed in Aug 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Sep 27, 2024
The hotel service is very good. There is a concierge at the door to help with luggage. The hotel lobby is also very grand. Cosmos at the front desk helped with check-in. He was very quick to help find a room on a high floor. The hardware is good, but the hotel is a little far from everywhere.
Response from Property: Dear Our Valued Guest,We are glad to hear from you that you had a great stay with us in recent trip to Shanghai and thank you for your positive comments about our hotel. We are looking forward to welcoming you in near future!
Guest User
River view twin bed family room
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 4, 2025
Very helpful staff .. nice and clean .I love it
Response from Property: 尊敬的賓客,您好!很榮幸能在備受矚目的中國第一家JW萬豪侯爵酒店與您相遇。酒店位於浦東新區黃浦江畔,坐落陸家嘴商區,毗鄰塘橋濱江步道,步行可至藝倉美術館及克拉哈勃遊艇俱樂部。酒店以氣派超然的建築,結合摩登居停的設計理念 ,全新演繹滬上低調奢華。上海魯能JW萬豪侯爵酒店誠摯地期待能再次為您提供JW非凡款待。
Anonymous User
River View King Bed Family Room
Stayed in Nov 2023
Family
17 review
4.7/5
Amazing
Posted on Feb 12, 2024
We had a wonderful experience at the hotel, which boasts stunning beauty throughout its premises. The family-friendly activities provided added an extra layer of enjoyment to our stay, especially for the kids. The room itself was exquisitely designed, contributing to our overall satisfaction with the accommodations. We thoroughly enjoyed our time here and would highly recommend it to others looking for a memorable stay.
Response from Property: We had a wonderful experience at the hotel, which boasts stunning beauty throughout its premises. The family-friendly activities provided added an extra layer of enjoyment to our stay, especially for the kids. The room itself was exquisitely designed, contributing to our overall satisfaction with the accommodations. We thoroughly enjoyed our time here and would highly recommend it to others looking for a memorable stay.
Guest User
Deluxe Room - City-View (2 beds)
Stayed in Oct 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on Feb 18, 2024
It is a nice hotel with easy access to many other places. They have many shops around and close to the airport.
Response from Property: Dear Our Valued Guest,We are glad to hear from you that you had a great stay with us in recent trip to Shanghai and thank you for your positive comments about our hotel. We are looking forward to welcoming you in near future!
Chang
Deluxe Room - City-View (2 beds)
Stayed in Apr 2024
Family
7 review
4.7/5
Amazing
Posted on May 26, 2024
The hotel is overall very good, room is spacious and clean, the staff are helpful; they proactively suggested to convert the soft to an extra bed, which is great for us as we have total 3 family members to use the room so each of us has our own bed.
Response from Property: Dear Our Valued Guest,We are glad to hear from you that you had a great stay with us in recent trip to Shanghai and thank you for your positive comments about our hotel. We are looking forward to welcoming you in near future!
Stefan
Deluxe Room - City-View (Double bed)
Stayed in Oct 2024
Couples
7 review
5.0/5
Outstanding
Posted on Nov 20, 2024
Top location, nice bike ride to down town pudong
Response from Property: Dear Our Valued Guest,We are glad to hear from you that you had a great stay with us in recent trip to Shanghai and thank you for your positive comments about our hotel. We are looking forward to welcoming you in near future!
Aaron Farley
Deluxe Room - City-View (2 beds)
Stayed in Apr 2024
Family
6 review
4.7/5
Amazing
Posted on May 8, 2024
This is a wonderful hotel with great design, comfortable, large and clean rooms, and very comfortable beds. Staff are professional and very well trained and helpful. Breakfast is amazing and the fitness and pool facilities are outstanding. The location is probably more suited to business visits rather than sightseeing or shopping.
Response from Property: Dear Our Valued Guest,We are glad to hear from you that you had a great stay with us in recent trip to Shanghai and thank you for your positive comments about our hotel. We are looking forward to welcoming you in near future!
SIUKELVIN
River view twin bed family room
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 1, 2024
Very good experience especially with my little one. I would recommend all my friends and family to stay in JW if they come to Shanghai
Response from Property: Dear Our Valued Guest,We are glad to hear from you that you had a great stay with us in recent trip to Shanghai and thank you for your positive comments about our hotel. We are looking forward to welcoming you in near future!