Lai Sheng
October 28, 2024
Enjoyed my stay at Citadines Apart Hotel. Room was cleaned and the hotel staffs were friendly and helpful. The robot “staffs” were helpful as well by transporting my food delivery orders dropped off at the reception, right to my doorstep.
Compliments should also go to one of their male hotel staff 汪鹏, who patiently searched for my Taobao parcels for almost 45 mins, as two of the parcels were“missing”. 汪鹏 calmly took further steps to understand which items were missing, which courier sent the package, and also whether they were correctly sent. Throughout this whole exchange, he has not once shown any frustration and has professionally dealt with the issue. Kudos to him for showing service excellence.