Pullman Shanghai Jing An Reviews
Pullman Shanghai Jing An
No.330 Meiyuan Road, Jing'an District, Shanghai, 200070, ChinaView Hotel Details
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Pullman Shanghai Jing An Guest Reviews
4.7/5
Outstanding
9081 review
Verified reviewsLocation4.7
Amenities4.6
Service4.7
Cleanliness4.7
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Positive reviews(8791)
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Easy to get around(1475)
Friendly front desk staff(1254)
Convenient location(1191)
Close to train station(603)
Delicious breakfast(585)
Perfect for business trips(407)
Would stay again(265)
Awesome gym(49)
Negative reviews(290)
Anonymous User
Classic King Room
Stayed in Nov 2024
Solo travelers
2 review
Outstanding
Posted on Jan 3, 2025
Stayed at Pullman Jingan last weekend and it was an absolute delight! The moment I walked in, the warm smiles from the staff made me feel right at home. The rooms were not only spotlessly clean but also beautifully decorated, with extremely comfortable beds that ensured a great night's sleep.
The breakfast buffet was a feast, offering a wide variety of fresh and delicious options to suit every palate. And I have to mention the hotel's prime location, which made it so convenient for me to explore the nearby attractions. Special kudos to the Front Desk Moses gave us brilliant local tips. This hotel truly exceeds expectations and I can't wait to return!
Response from Property: Dear guest,Thank you for choosing Pullman Shanghai Jing‘An as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best. Hotel Guest Experience Manager
Guest User
Executive King Room
Stayed in Nov 2024
Other
1 review
Posted on Jan 2, 2025
Not so many staff can undertand English. Breakfast were top notch. Vast variety of choices from eastern to western and the taste were great. Club lounge was spacious with afternoon tea and happy hour dinner.
Response from Property: Dear guest, thank you for staying at Pullman Shanghai Jing'an this time and for giving us your valuable feedback. Please allow me to express my sincere apologies for your experience not meeting your expectations. Comments and suggestions for our continuation and improvement are cut off from perfection. We sincerely hope to have the opportunity to provide you with genuine Pullman high-quality service in the near future. Wish you a happy life! Sincerely, Passenger Experience Manager
Anonymous User
Superior King Room
Stayed in Nov 2024
Family
1 review
Very Good
Posted on Dec 30, 2024
The room is a little dark and the amenities has to be self requested. They don’t have a robot to deliver your food to the room unlike other hotels. Other than that, great front door concierge service. Those mens in brown coat & women in red are very helpful and nice.
Thank you for collecting all my parcels and I enjoyed my stay, thanku!
Response from Property: Dear guest,Thank you for choosing Pullman Shanghai Jing‘An as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best. Hotel Guest Experience Manager
Leng Leng
Executive Suite
Stayed in Nov 2024
Family
2 review
Outstanding
Posted on Dec 15, 2024
We booked the suite which is very comfortable for 3 pax, with the sofa bed open. Hotel promotion included the executive lounge but we didn’t have the chance to fully enjoy it.
Nonetheless the hotel breakfast is good, with good beds and proximity to the metro and Shanghai train station.
Response from Property: Dear guest,Thank you for choosing Pullman Shanghai Jing‘An as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best. Hotel Guest Experience Manager
Kate08
Superior Twin Room
Stayed in Nov 2024
Family
7 review
Amazing
Posted on Dec 15, 2024
One of my favorite hotels in Shanghai is Pullman Shanghai Jingan. I visited Shanghai three times in 2024 and stayed in various hotels, including both local accommodations and international hotel chains. I would say that Pullman Shanghai Jingan is ideally located for travelers who commute by train and want to stay in the heart of the city while avoiding the crowds of Nanjing Road.
The breakfast was fantastic, and the service was exceptional. This is a 5-star hotel, and it truly lives up to its rating. As for the amenities, you need to request them at the front desk. Once requested, they are promptly provided.
I would definitely return to this hotel if I visit China again.
Response from Property: Dear guest,Thank you for choosing Pullman Shanghai Jing‘An as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best. Hotel Guest Experience Manager
Guest User
Superior King Room
Stayed in Nov 2024
Family
1 review
Outstanding
Posted on Dec 10, 2024
Staying there 3 nights were an amazing experience. Many good restaurants, coffee shops, convinience store, and subway right at hotel. Good location and easy to access to everywhere, friendly staffs as well.
Response from Property: Dear guest,Thank you for choosing Pullman Shanghai Jing‘An as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best. Hotel Guest Experience Manager
Travelling Mars
Executive Suite
Stayed in Nov 2024
Family
10 review
Posted on Dec 11, 2024
The hotel location is excellent. Staff is nice and helpful. Sound proof issue excellent. The renovation is a bit old. The breakfast is nice. However we need to get tooth brushes, etc from front desk by ourselves. Sofabed is not set up before we arrive in mid night. There are only two cups, two pillows, two bath ropes, etc. the room layout is very weird. Nearly half of the 62sqm room is the bathroom. Thus the living space is very limited. The shower screen, bathroom divider are all clear glass, which means it can be used by one personal technically. Not recommended for family stay, just for short travel and convenience.
Response from Property: Dear guest, thank you very much for taking the time to tell us about your experience at Pullman Shanghai Jing'an. I regret that I did not fully meet your expectations, and please allow me to express my sincerest apologies. We will share your experience with various departments and continue to improve and improve. We hope to have the opportunity to provide you with better services in the near future so that you can have a five-star experience. All staff look forward to your visit again and sincerely wish you a happy life! Sincerely, Guest Experience Manager
AJL Family
Superior Twin Room
Stayed in Oct 2024
Family
17 review
Outstanding
Posted on Nov 30, 2024
Great location. It's very close to Shanghai Railway station. A lot of restaurants surrounding the hotel. We will definitely come back again.
Response from Property: Dear guest,Thank you for choosing Pullman Shanghai Jing‘An as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best. Hotel Guest Experience Manager
Kian Chong
Executive Suite
Stayed in Oct 2024
Family
2 review
Outstanding
Posted on Nov 26, 2024
Had a wonderful stay in Pullman Jing’an. Location is perfect, Rooms are good and last but not least, the staff were excellent.
I would like to comment the duty manager Felicia, for her warm welcome. Please keep up the high standards and I will definitely be back.
Response from Property: Dear guest,Thank you for choosing Pullman Shanghai Jing‘An as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best. Hotel Guest Experience Manager
AstroTeemo
Superior King Room
Stayed in Nov 2024
Solo travelers
12 review
Outstanding
Posted on Dec 23, 2024
Good value in prime location. Would consider again for short stay.
Response from Property: Dear guest,Thank you for choosing Pullman Shanghai Jing‘An as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best. Hotel Guest Experience Manager
Ünver
Executive Suite
Stayed in Sep 2024
Travel with friends
9 review
Outstanding
Posted on Oct 31, 2024
The room was amazing! It was clean, everything was arranged well, the breakfast was to die for and staff were really nice! I will definitely be here again
Response from Property: Dear guest,Thank you for choosing Pullman Shanghai Jing‘An as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best. Hotel Guest Experience Manager
-worldtraveler-
Superior King Room
Stayed in Sep 2024
Solo travelers
17 review
Outstanding
Posted on Oct 12, 2024
Amazing hotel. Top service and good price/quality. I was upgraded to an Executive King Room.
Ideal for business travellers given its convenient location close to the train station, metro and highway.
It has a pool but this is not so much for relaxing.
Response from Property: Dear Guest, thank you for taking the time to leave your review! We are delighted that you found our location to be convenient and close to Shanghai Station. At Pullman Shanghai Jing An, we strive for excellence in hospitality and customer service. It is deeply important to us that our guests have a wonderful experience during their stay, and it is uplifting to hear when that has been achieved. We hope you will stay with us again soon so we can continue providing you with the highest standards of care. Sincerely, Guest experience manager
Ms Hotelier
Superior King Room
Stayed in Sep 2024
Business travelers
28 review
Very Good
Posted on Oct 3, 2024
A busy hotel which sometimes seems too overwhelming with more customers than the service crew can handle. Great location, just a stone throw away from Hangzhou train station. Breakfast was excellent
Response from Property: Dear Valued Guest,Thank you for your recent stay at our hotel and for sharing your valuable feedback with us. We apologize if our service team was unable to fully accommodate the high volume of guests during your stay, resulting in a somewhat overwhelming experience. Rest assured, we are constantly working on enhancing our staff capacity and training to ensure that every guest receives the highest level of service possible.We are delighted to hear that you appreciate our hotel's great location, just a short distance from the Hangzhou Train Station, making it convenient for your travels. Our team is committed to maintaining a prime location that offers easy access to the city's attractions and amenities.Regarding breakfast, we are thrilled that you found it excellent. We strive to provide a diverse and high-quality breakfast selection that caters to various tastes and dietary requirements. Your satisfaction with this aspect of our service is truly encouraging.Once again, thank you for your candid feedback. It is invaluable to us in identifying areas for improvement. We take your comments seriously and will use them to guide our ongoing efforts to enhance the overall guest experience.We sincerely hope to welcome you back to our hotel in the future, when we can show you even greater improvements and exceed your expectations.Warmest regards, Hotel guest experience manager
Guest User
Executive Suite
Stayed in Aug 2024
Family
2 review
Outstanding
Posted on Dec 3, 2024
Spacious and comfortable room. Convenient as very near to metro station.
Response from Property: Dear guest,Thank you for choosing Pullman Shanghai Jing‘An as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best. Hotel Guest Experience Manager
Guest User
Superior King Room
Stayed in Jun 2024
Solo travelers
3 review
Outstanding
Posted on Jul 15, 2024
I recently had the pleasure of staying at Pullman Jing'an, and I must say that the front desk service was truly exceptional.
From the moment I walked through the door, the staff greeted me with warm smiles and a genuine enthusiasm that made me feel immediately welcome. Their professionalism and efficiency were remarkable. Check-in was a breeze, and they handled all the formalities with speed and accuracy.
The front desk team was always ready to assist with any inquiries or requests I had. They provided detailed and useful information about the hotel's facilities and local attractions, which greatly enhanced my stay. Their attentiveness and willingness to go the extra mile to ensure my comfort and satisfaction were truly commendable.
What impressed me the most was their friendly and personalized approach. They remembered my name and preferences, which made me feel like a valued guest rather than just another customer.
Overall, the front desk service at Pullman Jing'an was outstanding. It was a key factor in making my stay a memorable and enjoyable one. I highly recommend this hotel to others, especially for the top-notch service provided by the front desk team.
Response from Property: Dear guest,Thank you for choosing Pullman Shanghai Jing‘An as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best. Hotel Guest Experience Manager