OuyangQing
May 4, 2023
Ctrip exchanged 10 points for the early check-in service with points, but when I arrived at the hotel at 11 o'clock, I was told that the hotel was completely unaware and needed to wait for cleaning.
When complaining about Ctrip, only the customer service reported that the hotel phone could not be reached. Please Ctrip and the hotel reflect on this kind of service communication.
Then I waited for half an hour and hurriedly informed that there were two rooms, one of which was very poorly hygienic, with crab shells on the ground, and the area was not the standard of a deluxe single room.
The hotel is more than one kilometer away from the station and the business district. It is recommended to stay at James Joyce Coffetel Hotel next time, which is closer to Bailian.
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