Tuke Hotel (Shanghai Hongqiao Hub Yan'an West Road) Reviews
Tuke Hotel (Shanghai Hongqiao Hub Yan'an West Road)
No.3190 Yan'an West Road, Minhang District, Shanghai, ChinaView Hotel Details
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Tuke Hotel (Shanghai Hongqiao Hub Yan'an West Road) Guest Reviews
4.7/5
Outstanding
1125 review
Verified reviewsLocation4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1125)
Positive reviews(1093)
Reviews with photos/video(167)
Friendly front desk staff(91)
Awesome amenities(87)
Large rooms(82)
Easy to get around(81)
Delicious breakfast(43)
Close to airport(30)
Perfect for business trips(17)
Stayed multiple times(17)
Negative reviews(32)
Kdavis
Tu Xuan Double Bed Room
Stayed in Sep 2024
Solo travelers
1 review
Amazing
Posted on Oct 2, 2024
Excellent accommodations and convenient to catch a taxi to the hotspots. Only complaint was that the mini fridge didn’t get cold.
Response from Property: Dear guests, thank you for your comments on the hotel! We are deeply sorry for causing you a bad check-in experience. We apologize again for the inconvenience caused to you because the mode of the hotel's small refrigerator only has the function of freshness preservation. I wish you a happy life and lovely four seasons. Looking forward to your visit!
Mahesh Bhansali
Tuxiang Double Bed Room
Stayed in Oct 2024
Solo travelers
2 review
Posted on Oct 29, 2024
It was good stay & comfortable stay
It was just 15 mins walk from shanghai zoo
Response from Property: Thank you for your interest in the hotel. We apologize for not meeting your expectations. We look forward to meeting you again in Shanghai and wish you a pleasant life!
Guest User
Tu Xuan Double Bed Room
Stayed in Jun 2024
Business travelers
2 review
Amazing
Posted on Jun 20, 2024
I repeated the hotel stay for more two days through trip.com. It gave me the option to rebook the same room and in fact i was charged lower fees as compare to the first time booking. I got very happy that i was offered discount for rebooking and rebooked it, but i felt cheated very next moment as right after booking when i was told by the hotel staff that i have offered the lower category room this time by trip.com. After arguing they made me pay the difference amount of CNY 144 to stay in the same room. Thus i realized that trip.com has cheated on me.
Response from Property: Dear guests, hello! On the journey, there is always unexpected warmth. Here, satisfaction is just expectation, while touching and surprise are what we always pursue. A natural, comfortable and clean living environment. We believe that guests are family members and provide meticulous neighborly services. It is a warm hotel. Friends who like it will recommend it to their relatives and friends to come to Tuwo to experience the most considerate service. Thank you dear dear Comments on Tuwo Road, we hope to be with you all the time!
Guest User
Tuxiang Twin Room (Mini Fridge + Smart Guest Control)
Stayed in Jul 2024
Family
31 review
Great
Posted on Sep 27, 2024
Perfect location near Shanghai Hongqiao station. Breakfast a bit poor.
Wo19820404
Tu She Double Bed Room (Mini Fridge + Smart Guest Control)
Stayed in Mar 2024
Business travelers
20 review
Outstanding
Posted on Mar 17, 2024
very very good,but noisy
Response from Property: Dear guests, Hahaha! The guest officer is really a friend. Tutu has received the objective praise. Tutu has conveyed your gratitude to the front desk and will pass on this kind of service. I can't stop the wind that's leaving, nor can I hold the sky for the film, but we will definitely provide high-quality services and look forward to seeing you again! Thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting you again. Wish you a happy journey.
Guest User
Tu Ke Business Suite
Stayed in Oct 2024
Couples
7 review
Outstanding
Posted on Oct 4, 2024
The room is big and clean, the front desk staff is polite and friendly, the internet is fast, the air conditioning is powerful, and the facilities are complete. Thumbs up 👍
Original TextTranslated by Google
Response from Property: Dear, thank you for your love for Tutu. Tutu is so lucky to have your recognition! Tutu has always wanted to create a connection with a home away from home, so that you can feel like you are back at "home" while traveling. Tutu is grateful to have you in our life! Please remember to come home often. . I love you φ（≧ω≦*）♪
Dashudexiaoneng
Tuxiang Twin Room (Mini Fridge + Smart Guest Control)
Stayed in Oct 2024
Family
17 review
Outstanding
Posted on Oct 2, 2024
The room is well-equipped and there is a robot to deliver food. It is next to the viaduct, but it is not noisy. Parking is convenient and you can walk to the zoo. It is also convenient to eat around.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for your affirmation of Tutu's service. In order to provide you with a more detailed and thoughtful service experience, Tutu has newly launched the Suiyizhu mini program system service. Many daily necessities and consumer goods can be scanned through your mobile phone. Submit the code and it will be delivered to your room in the fastest time, so that you who pursue excellence will feel as comfortable and convenient as at home even when you are traveling. Satisfaction only has a starting point and no end point. Tutu will look forward to your next visit with sincerity, sincerity, heart and love. I wish you a good mood every day! ｡◕ᴗ◕｡
Guest User
Tu Xuan Double Bed Room
Stayed in Sep 2024
Business travelers
45 review
Outstanding
Posted on Oct 1, 2024
The room was very clean and not damp. The air conditioning temperature was moderate. I was particularly pleased that the laundry room had a dryer and iron! I will stay here frequently when I come to Shanghai on business trips in the future!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your evaluation and love for Tutu. Tutu carefully read and pondered every word of yours. Even though I was moved, I did not forget to type my thoughts on you on the keyboard. I look forward to your next visit. Visit again, I love you~~ I wish you a happy life~~
Guest User
Tuxiang Double Bed Room
Stayed in Sep 2024
Business travelers
2 review
Outstanding
Posted on Oct 18, 2024
It is really a very good hotel! Whether from the exterior or interior decoration, it looks very high-end. The room is spacious and bright, with advanced facilities, smart guest control, and smart toilet, which makes people feel the enjoyment of a five-star hotel. The hotel's location is also very advantageous. It is very close to the subway and the surrounding transportation is convenient. The service staff is very good and always smiles, making people feel the warmth of home. Highly recommended to everyone! [Rose]
Original TextTranslated by Google
Guest User
Tuxiang Double Bed Room
Stayed in Sep 2024
Business travelers
1 review
Outstanding
Posted on Oct 8, 2024
The room is very clean and comfortable to go out. The breakfast is also very nice. It is very suitable for business trips and travel. The environment in China is also very good. It takes only ten minutes by taxi to Hongqiao Railway Station and Hongqiao Airport.
Original TextTranslated by Google
Response from Property: High-quality service has always been the core issue that Tutujia focuses on, and it must be the best. Tutu regards every guest's affairs as his own, even more concerned about his own affairs. We will take every little thing about you into our hearts and treat every guest as a family member. We are afraid that we may not care enough for you. Tutu is very happy to be able to accompany a pair of happy lovers on a wonderful trip. Looking at the smiles on your faces, Tutu seems to have found his original dream: I wish to be together forever. Thank you for your recognition. , welcome you back next time!
Moruyi
Tuxiang Double Bed Room
Stayed in Aug 2024
Travel with friends
5 review
Outstanding
Posted on Aug 25, 2024
Very good service, good environment, light luxury style hotel
Quiet, good sleep!! Intelligent supporting facilities
If there is a need, I will choose again
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you for your love for Tutu Room. Only a comfortable stay experience is the reason for you to come here again. Thank you for your satisfaction and support. Tutu looks forward to meeting you again!
Guest User
Tu Xuan Double Bed Room
Stayed in Aug 2024
Family
6 review
Outstanding
Posted on Aug 24, 2024
Very good! I hope everyone will come. Not expensive, good location! Breakfast is OK, it is more economical during the popular tourist season, everyone remember to find this one, you must go.
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely looking forward to your visit again
Guest User
Tu Xuan Double Bed Room
Stayed in Aug 2024
Family
3 review
Outstanding
Posted on Aug 20, 2024
The check-in was very good, the service was very thoughtful, and the breakfast was very rich and delicious. A nice hotel with a very clean environment and close to the subway. I will stay here again next time. I strongly recommend it.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for sharing your stay experience with Tutu. Tutu always attaches great importance to word-of-mouth publicity and pays more attention to the personal experience of each guest. Every choice you make is a great honor for Tutu. You are very grateful to Tutu. Tutu’s consistent support makes Tutu very happy. Looking forward to seeing you again! ✧*｡٩（ˊᗜˋ*）و✧*｡
tsshomaru
Tu Ke Audio-Visual Room (Projection + Fridge + Smart Control)
Stayed in Jul 2024
Couples
10 review
Posted on Aug 7, 2024
There was hair from the previous guest in the bathroom, the air conditioner was creaking, and there was constant noise from the electric current in the equipment room next to it, which affected my sleep. I called the front desk, but they said there were no rooms available and they didn't even have a solution!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Tu Xuan Double Bed Room
Stayed in Jul 2024
Business travelers
5 review
Outstanding
Posted on Jul 26, 2024
First of all, I booked a room because of the blue background wall. From the color perspective, it is fashionable and western-style. I booked an aisle window and didn't pay attention to it before. When I arrived at the hotel, I originally wanted to change it. The front desk suggested that I take a look before making a decision. After looking at it, I was more surprised than I expected. The room is not too small, it is square, and the windows are smaller than ordinary rooms, but they are not in the corridor, they are patio windows, and the price/performance ratio is quite high. It's quite quiet as it doesn't face the road. All facilities are smart, including the toilets, which are smart toilets. The beds were clean. The service is also much smoother than the staff at All Seasons next door. The only suggestion is that I hope the cleaning staff will check the inconspicuous places, such as behind the door, bedside tables and other facilities. Overall positive reviews, I will stay with Tuke next time I go to Shanghai.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your love for Tutu. Your appreciation for Tutu's hygiene, environment and service is the best affirmation and encouragement for Tutu. Tutu provides a one-stop service that can serve everyone. Guests who have checked in can provide it with just one click on the Suiyizhu Mini Program. Tutu has more summer promotions. We sincerely invite you to follow Tutu on the Suiyizhu Mini Program and look forward to seeing you again. By visiting, you can share more experience with Tutu so that Tutu can grow better. I hope you will be very satisfied next time (✪ω✪)