Orange Hotel (Shanghai Pudong Airport) Reviews

Response from Property: Thank you very much for your acknowledgment and positive review of our hotel! We have always been committed to providing every guest with warm, comfortable, attentive, and thoughtful service, especially to our foreign friends, whom we pay special attention to, hoping to make you feel at home. We are delighted to know that you are satisfied with our free pickup and drop-off service. This is not only a part of our service but also a reflection of our commitment to our guests. We look forward to your next visit, and we will continue to provide you with even better service. Wish you a happy life!

Response from Property: Thank you very much for acknowledging the location of our hotel, which is indeed ideal for guests catching early morning flights. We sincerely apologize for the language communication issue you mentioned, as it is indeed an area where we need improvement. We have intensified English training for our staff to better serve every international guest. Additionally, we will enhance room maintenance to ensure that every guest enjoys a comfortable and clean accommodation environment. We look forward to serving you again and wish you a pleasant life!

Response from Property: Dear customer: Hello, thank you for your review of our hotel. There is a separate switch in the bathroom. It is integrated with the exhaust air, and there is a button in the bathroom wall. Thank you very much for your feedback. Looking forward to your next stay, I wish you a happy life!

Response from Property: Every service is sincere, just to make those who own it happy and satisfied. Thank you for recognizing our service. We look forward to meeting you again, Orange. Wishing you happiness and health!

Response from Property: Dear guest, we apologize for not providing you with a good check-in experience. The odor problem in the sewer may be due to the bathroom odor not being properly treated. We have conducted an investigation and processing. Thank you for your suggestions and feedback

Response from Property: Simple words, without fancy embellishments, are full of trust and emotion. Xiaoju looks forward to every encounter with you!

Response from Property: Dear customer: Hello, thank you very much for your recognition and praise! We are very pleased to know that you are satisfied with the hygienic environment, the service attitude of the staff and the free airport transfer service at our Orange Hotel. At the same time, we also attach great importance to the service attitude of the staff. Thank you for your visit and praise, your satisfaction is our driving force.

Response from Property: Thank you very much for your feedback. We are pleased with your satisfaction, but we also deeply apologize for the room cleaning and odor issues.We are well aware of the importance of cleanliness and comfort to our guests. We sincerely apologize for the room issue you mentioned and have immediately launched an investigation to ensure that similar issues do not occur again. We promise to strengthen cleaning work, ensure the cleanliness and hygiene of the room, and take measures to eliminate odors, so that every guest can enjoy a comfortable living environment.At the same time, we also greatly appreciate your recognition of our airport and shuttle bus location, as well as your praise of our staff. We will continue to work hard to provide you with better service.

Response from Property: Sorry for not satisfying your stay. There is a small restaurant about 100 meters away from the hotel, and there is a green square 800 meters around where there is a lot of food to eat. It is also very convenient to order takeout. The hotel's food delivery robot can deliver you to your room, and the sound insulation effect of the hotel rooms is significant. We hope to provide you with a satisfactory check-in experience next time

Response from Property: Dear guest, we apologize for not providing you with a satisfactory check-in experience. We will do our best to provide you with high-quality service and meet your needs. We hope you can have a good experience next time you come

Response from Property: Hello customer! We have provided training and guidance to the room staff regarding the issue of smoke odor. Although our employees do not speak English, using translation software can solve any of your needs. For Chinese or dinner, you can ask the front desk staff to help you order takeout, or there is a KFC restaurant 800 meters away from the hotel where you can order. Thank you for your stay

Response from Property: Every time I receive a positive review, my heart feels warm like sunshine on the earth! Thank you for always accompanying the relatives of Orange. Please continue to follow and support us~~Welcome to visit again!

Response from Property: Dear guest, thank you very much for your positive feedback and our greatest encouragement. We hope that Orange will be your preferred hotel for your next trip. We look forward to serving you again and wish you a pleasant life.